Lead Quality Assurance Engineer Sample Resume Format in Word Free Download

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KAYLA SAJBEL

309 WestHornsilverMountain, Littleton, Colorado80001 | (303) 931-9876 (cell)

kayla@hotmail.com

PROFESSIONAL EXPERIENCE

CaridianBCT                                                                                           June 2008 – present

Lakewood, Colorado   80215

Senior/Lead Quality Assurance Engineer

·         Responsible for analyzing business and system requirements in order to develop detailed test plan, test strategy, release criteria and test cases for automated blood collection embedded device software.

·         Responsible for leading all areas of test management, including developing test plans, allocating tasks to team, managing task plans, review and assignment of defects, mitigating risks, escalating issues, reporting test progress.  Prepare test strategy and summary, readiness review and traceability report in order to comply with FDA requirements

·         Responsible for writing new and updating existing test cases for embedded device and web-based application.

·         Participate in formal review of requirements, detailed designs, safety code, operator’s manual, test summary and readiness review

·         Visit customer sites to assist with the installation of the new software and participate in training staff on new products

·         Lead weekly Defect/Enhancement Meeting to prioritize and assign appropriate target release.  Audience includes:  QA management, development management, system engineers and QA and development team.

·         Perform black, grey and white box testing.  Responsible for reviewing and analyzing detailed technical logs

·         Responsible for all types of test including system, integration and regression

·         Interview, train and mentor new hires

·         Define Testing Life Cycle using Quality Center version 10.0

·         Work with management team to create and define project schedules

Visa                                                                                                                       Sept 2007 – June 2008

Highlands Ranch, Colorado80129

 

Sr. Quality Assurance Consultant

·         Documented security process for Visa’s Prepaid Application to ensure customer’s data integrity

·         Defined primary role and secondary role responsibility, what types of testing is needed and when testing needs to be done for security functions

·         Responsible for understanding and documenting workflow, business rules, interfaces and database tables as it relates to customer security and reporting

·         System and Regression test all new and existing on-line reports to ensure functionality works,  proper data is  displayed on all reports and to enhance customer usability

·         Responsible for testing roles and functions within the web-based Prepaid application (Iterative) to ensure that the users of the applications only see functionality and data that they have privileges to see to ensure customer’s data integrity

·         Write all new functionality and regression test cases for security and on-line reports

·         Responsible for writing and retesting all report and security defects

Qwest Communications                                                                                  Nov 2002 – Aug 2007

Denver, Colorado80202

 

Lead Quality Assurance Engineer

·         Inspired team members to excel professionally and personally by providing energetic, communicative and positive leadership

·   Cultivated and maintained effective relationships with internal clients, business partners, senior managementand fellow IT professionals to ensure the delivery of quality software

·      Led a diverse team of Accenture consultants, offshore and onshore test resources for a Major initiative to  move DSL functionality from touchtone to speech platform

·      Create project schedule for QA which includes level of effort estimate

·      Responsible for testing a variety of Major Intervoice Speech Recognition and IVR initiatives including:  Migration of DSL functionality from touchtone platform to speech platform (Waterfall); automated interactive outbound dialing system for enhanced customer relationship management; HR compensation quota system for internal sales force (XP)

·      Managed throughout full life cycle of testing which includes: requirement gathering, design, planning (estimation, resource allocation and timeline) test analysis, system test execution,  load, regression, integration, E2E, user acceptance test and deployment phases

·      Responsible for status reporting to Project Manager, Director, Development Manager, QA Manager, peers  and business partners identifying risk and mitigations during analysis and execution phase to aid in a GO or NO/GO decision

·      Performed testing for System, Load, Integration, Regression and E2E Tests phases for Interactive Voice Response(IVR) and Speech Recognition software for Call Handling Team

·      Participated in a newly formed team initiated by the CEO responsible for the reduction of 100 plus critical/high defects down to zero emergency releases for HR quota by account compensation system web based application

                                                                                               

Project Manager

·         Assigned task of working with Code Red team to identify and resolve critical production issues by working with outside vendor, development team, production support and testers

·         Lead daily meeting with vendors, development and QA to monitor progress

·         Coordinated interface requests with interfacing applications project managers, development manager, test manager and production support team to ensure their software release had no impacts to call handling applications

·         Participated in a working group within IT to create and promote reward and recognition program.  Project rolled out June 2007

American Management Systems                                                                  Oct 2000 – Nov 2002

Golden, Colorado80401

Team Leader

·         Managed and motivated a team of Business Analysts responsible for GUI Testing a Customer Care and Billing System for the telecommunications industry

·         Responsible for all areas of Test Team Management, including developing test plans, allocating staff, managing task plans and schedules, mitigating risks, escalating issues, and reporting test progress

·         Acted as liaison between Test and Development by engaging in weekly Development meetings

·         Responsible for ensuring accuracy of all Incident Reports initiated and tested by team members

·         Developed and implemented structured and repeatable testing sequences in compliance with CMM Level 2

·         Ensured all test cases accurately represented baseline functionality and enhancements to achieve quality test by coordinating with System Architect

·         Created and communicated employee performance review and appraisals

 

Business Analyst

·         Developed Use Cases to accurately depict system functionality for the rating and pricing component of an object-oriented Customer Care and Billing product

·         Created and performed test case execution for both GUI and Batch testing for Customer Care and Billing System to ensure data integrity

·         Reported all defects via an Incident Report and retested defects to ensure that issues had been corrected

·         Analyzed Change Requests for system impact, clarified requirements as necessary, implemented enhancements, and performed component testing

 

First Union Capital Markets                                                                            Jan 1999 – Jul 2000

Charlotte, North Carolina28269

Project Lead

·       Acted as Project Leader for 150-person organization for documentation of Operation Procedure initiative

·       Coordinated and scheduled with outside vendor software training and implementation schedules

·       Interfaced with Senior Managers of the broker dealer to create mutually-beneficial project plans

·       Coordinated resource utilization across different geographic locales

·       Represented team in Customer Service and Empowerment focus groups

·       Performed analysis and research across the organization to handle customer inquiries

·       Acted as Lead Chairperson of focus group with initiative to improve communication, relationships, and increase knowledge across the organization

Salomon Brothers, Incorporated                                                                  Apr 1992 – Jun 1998

Tampa, Florida33637

Business Analyst – Associate

·       Assigned to a Central Team to coordinate the design, development, and implementation of post trade architecture globally

·       Acted as Liaison Manager for the implementation and design of a multi-firm, multi-currency system whose responsibilities included facilitation of weekly status meetings involving Senior Management, creation of test plans and bug/ enhancement lists, and daily communication with technology management to report and discuss current issues and future initiatives

·       Held key role in acquiring/ assessing user requirements in the design and implementation of a major firm initiative involving the mainframe security system, which recorded and balanced stock transactions and provided thorough system acceptance testing to ensure data integrity

Domestic Equity Securities Team Leader

·       Supported Salomon Brothers’ efforts in the timely and efficient delivery and receipt of securities through the Depository Trust Company, ensuring compliance and accuracy

·       Oversaw daily DTC clearance functions

·       Acted as Chairperson of Equity Relations Working Group whose responsibilities included developing innovative and creative ideas to boost team morale and motivation

·       Designed and piloted team training program that allowed new and current team members, including management to rotate through the team, enabling them to learn more about each of the individual functions of the team (success led to its implementation throughout the organization)

EDUCATION

New Mexico State University                      Business Degree/ Associate in Arts                   

TECHNICAL/TESTING SKILL SET

Testing Tools - Mercury Quality Center 9.2 and 10.0, Caliber, Quick Test Pro, ParasoftSoapTest, CQTM 

Bug Tracking Tools – PVCS, Mercury Quality Center, CQTM, Trackweb

Database – SQL Query Analyzer, Toad, Oracle 9i, SQL Server

Project Management Tools – Microsoft Project, Visio, Configuration Management – MKS, Perforce

Web Technologies – JavaScript, XML, HTML,Operating System – Windows NT 4.0/98/2000/XP/Vista, Unix, Linux– Sun OS/Sun Solaris, Software/Hardware – Microsoft.net Web Services, VI/VIM/NEDIT Editor, Terminal Services Client, Lotus Notes, Microsoft – Excel, Word, Outlook, Project Plan, PowerPoint

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