Lead Premium Support Field Engineer Sample Resume Format in Word Free Download -->

Lead Premium Support Field Engineer Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Joy Knight
309 Ashbury Woods Drive 311
Huntsville, Alabama 35001
joy.knight@gmail.com
(256) 975-9876


Summary

9 years experience as a network professional with a BS degree in Computer Science, Information Systems specializing in analysis and troubleshooting. Motivated individual with excellent communication skills. Proficient in project management, as well as hardware, software setup and configuration.

Certifications
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Administrator in Network Security (MCSA+S)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Engineer in Network Security (MCSE+S)
CompTIA A +, Computing Technology Industry Association
CompTIA Networking +, Computing Technology Industry Association
CompTIA Security +, Computing Technology Industry Association
CompTIA Linux +, Computing Technology Industry Association
Sun Certified System Administrator, (SCSA)
Sun Certified Network Administrator, (SCNA)

Security Clearance            Public Trust

Training



Personnel Management in Corporate Environment
Organizational Behavior in Corporate Management
Corporate Computer and Network Security
Management Components and Professionalism
Network Defense and Countermeasures
System Analysis and Design
Web Graphics and Drafting
Securing Electronic Commerce
Network Security Specialist
Operating Systems with Security
Network Defense and Countermeasures



Basic Computer and Management Skills
                                               
Windows 3.11 - Windows 7       Web Graphics                                       Active Directory                       Printers
Data Management                     System Remote Tools                            Computer Networking               DOS
Microsoft Office Suites              Varity of Software Applications             IP Addressing                           Linux
Network Topology                     System Analysis and Design                  Photoshop                                 HTML

Education

·         Bachelors Degree in Business Network Management at Virginia College, Huntsville, AL  2010-2011
·         Associate Degree in Computer Networking Engineering at Virginia College , Huntsville, AL 2008-2010
·         Associate Degree in Applied Science Technology at Herzing College, Birmingham, AL 2002-2004
·         Electronic Coursework, Wallace State Community College, Hanceville, AL 1993-1995
·         United States Army National Guard, Hanceville, AL 1993 - 2004
·         United States Navy, Seaman Recruit, E-3, Earl, NJ 1991-1993





Work Experience


NASA – Lockheed Martin, Huntsville, AL                                                                                      2007-Present
Lead Premium Support Field Engineer (E1692)
Space Shuttle Propulsion Office at Marshall Space Flight Center

  • Successfully maintained mission essential information systems for the MSFC Operations Center during Shuttle launches for monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing systems and application logs
  • Received Launch Honoree award from the Huntsville Operations Support Center
  • Conduct system analysis of weekly security audits of all assigned machines and product implementations, modifications and enhancements in accordance with specific customer specifications
  • Troubleshoot technical problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution
  • Responsible for performing analysis on system problems and analyzing ways to derive input data in order to select the most appropriate process to define problem areas, data availability, and report requirements
  • Assess product needs in accordance with customer specifications
  • Conduct technical training and product briefing with customers, vendors and company representatives.
  • Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Assisted in simulation and recreation of user problems
  • Provide technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practicable, and consistent with organization objectives
  • Frequent inter-organizational and outside customer contacts. Represents the organization in providing solutions to difficult technical issues associated with specific projects
  • Experienced with defining controls, conversion procedures and system implementation plans
  • Understanding of Windows systems administration, developing standards, LAN and WAN knowledge, proxy servers and performance tuning


Colonial Properties Trust, Birmingham, AL                                                                                           2004-2007
Computer System Analyst
Corporate and Retail Divisional Support

  • Responsible for effective installation/configuration, operation, and maintenance of systems hardware, software for PC Windows OS and software
  • Experienced in implementing system design specifications  by defining input and output file specifications including file organization
·         Recommended systems modifications to reduce user problems
  • Connected multiple PCs using various remote software applications
  • Organized and managed multiple PCs using various computer application software
  • Handled problems and issues that the first-tier(s) of help desk support is unable to resolve
  • Rebuilt PC to hardware, software and job required specifications

                                                                  
Herzing College, Birmingham, AL                                                                                                          2002-2004
Computer Technician - Federal Work Study
Work Study

  • Working knowledge of desktop applications including word processing, spreadsheet, and database programs
  • Responsible for daily maintenance, upgrade, and installation of computer and networking equipment
  • Networking computers in classrooms to the main server
  • Provided support to end-users for PC, server and application, and hardware


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