- Successfully maintained mission essential
information systems for the MSFC Operations Center during Shuttle
launches for monitoring, verifying the integrity and availability of all
hardware, server resources, systems and key processes, reviewing systems
and application logs
- Received Launch Honoree award from the Huntsville Operations Support Center
- Conduct system analysis of weekly security audits
of all assigned machines and product implementations, modifications and
enhancements in accordance with specific customer specifications
- Troubleshoot technical problems and issues,
determine technical solutions in accordance with product and customer
specifications, and recommend actions to company or customer
representatives for coordinative product solution
- Responsible for performing analysis on system
problems and analyzing ways to derive input data in order to select the
most appropriate process to define problem areas, data availability, and
report requirements
- Assess product needs in accordance with customer
specifications
- Conduct technical training and product briefing
with customers, vendors and company representatives.
- Interacted with network services, software
systems engineering, and/or applications development to restore service
and/or identify and correct core problem. Assisted in simulation and
recreation of user problems
- Provide technical solutions to a wide range of
difficult problems. Solutions are imaginative, thorough, practicable, and
consistent with organization objectives
- Frequent inter-organizational and outside customer
contacts. Represents the organization in providing solutions to difficult
technical issues associated with specific projects
- Experienced with defining controls, conversion
procedures and system implementation plans
- Understanding of Windows systems administration,
developing standards, LAN and WAN knowledge, proxy servers and performance
tuning
- Responsible for effective
installation/configuration, operation, and maintenance of systems
hardware, software for PC Windows OS and software
- Experienced in implementing system
design specifications by defining
input and output file specifications including file organization
- Connected multiple PCs using various
remote software applications
- Organized and managed multiple PCs
using various computer application software
- Handled problems and issues that the
first-tier(s) of help desk support is unable to resolve
- Rebuilt PC to hardware, software and
job required specifications
- Working knowledge of desktop
applications including word processing, spreadsheet, and database programs
- Responsible for daily maintenance,
upgrade, and installation of computer and networking equipment
- Networking computers in classrooms to
the main server
- Provided support to end-users for PC,
server and application, and hardware
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