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Joy Knight
309 Ashbury Woods Drive 311
Huntsville, Alabama 35001
joy.knight@gmail.com
(256) 975-9876
Summary
9 years experience
as a network professional with a BS degree in Computer Science, Information
Systems specializing in analysis and troubleshooting. Motivated individual with
excellent communication skills. Proficient in project management, as well as
hardware, software setup and configuration.
Certifications
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Microsoft
Certified Systems Administrator in Network Security (MCSA+S)
Microsoft
Certified Systems Engineer (MCSE)
Microsoft
Certified Systems Engineer in Network Security (MCSE+S)
CompTIA A +, Computing Technology Industry Association
CompTIA Networking
+, Computing Technology Industry Association
CompTIA Security +,
Computing Technology Industry Association
CompTIA Linux +, Computing Technology Industry Association
Sun
Certified System Administrator, (SCSA)
Sun
Certified Network Administrator, (SCNA)
Security Clearance Public
Trust
Training
Personnel
Management in Corporate Environment
Organizational
Behavior in Corporate Management
Corporate Computer
and Network Security
Management
Components and Professionalism
Network Defense
and Countermeasures
System Analysis
and Design
Web Graphics and
Drafting
Securing
Electronic Commerce
Network Security
Specialist
Operating Systems
with Security
Network Defense
and Countermeasures
Basic Computer and Management Skills
Windows 3.11 -
Windows 7 Web Graphics Active
Directory Printers
Data Management System Remote Tools Computer
Networking DOS
Microsoft Office
Suites Varity of Software
Applications IP Addressing Linux
Network Topology System Analysis and Design Photoshop HTML
Education
·
Bachelors
Degree in Business Network Management at Virginia College, Huntsville, AL 2010-2011
·
Associate
Degree in Computer Networking Engineering at Virginia College , Huntsville, AL
2008-2010
·
Associate
Degree in Applied Science Technology at Herzing College, Birmingham, AL
2002-2004
·
Electronic
Coursework, Wallace State Community College, Hanceville, AL 1993-1995
·
United
States Army National Guard, Hanceville, AL 1993 - 2004
·
United
States Navy, Seaman Recruit, E-3, Earl, NJ 1991-1993
Work Experience
NASA
– Lockheed Martin, Huntsville, AL 2007-Present
Lead
Premium Support Field Engineer (E1692)
Space
Shuttle Propulsion Office at
Marshall Space Flight Center
- Successfully maintained mission essential
information systems for the MSFC Operations Center during Shuttle
launches for monitoring, verifying the integrity and availability of all
hardware, server resources, systems and key processes, reviewing systems
and application logs
- Received Launch Honoree award from the Huntsville Operations Support Center
- Conduct system analysis of weekly security audits
of all assigned machines and product implementations, modifications and
enhancements in accordance with specific customer specifications
- Troubleshoot technical problems and issues,
determine technical solutions in accordance with product and customer
specifications, and recommend actions to company or customer
representatives for coordinative product solution
- Responsible for performing analysis on system
problems and analyzing ways to derive input data in order to select the
most appropriate process to define problem areas, data availability, and
report requirements
- Assess product needs in accordance with customer
specifications
- Conduct technical training and product briefing
with customers, vendors and company representatives.
- Interacted with network services, software
systems engineering, and/or applications development to restore service
and/or identify and correct core problem. Assisted in simulation and
recreation of user problems
- Provide technical solutions to a wide range of
difficult problems. Solutions are imaginative, thorough, practicable, and
consistent with organization objectives
- Frequent inter-organizational and outside customer
contacts. Represents the organization in providing solutions to difficult
technical issues associated with specific projects
- Experienced with defining controls, conversion
procedures and system implementation plans
- Understanding of Windows systems administration,
developing standards, LAN and WAN knowledge, proxy servers and performance
tuning
Colonial
Properties Trust, Birmingham, AL 2004-2007
Computer
System Analyst
Corporate
and Retail Divisional Support
- Responsible for effective
installation/configuration, operation, and maintenance of systems
hardware, software for PC Windows OS and software
- Experienced in implementing system
design specifications by defining
input and output file specifications including file organization
·
Recommended
systems modifications to reduce user problems
- Connected multiple PCs using various
remote software applications
- Organized and managed multiple PCs
using various computer application software
- Handled problems and issues that the
first-tier(s) of help desk support is unable to resolve
- Rebuilt PC to hardware, software and
job required specifications
Herzing
College, Birmingham, AL 2002-2004
Computer
Technician - Federal Work Study
Work
Study
- Working knowledge of desktop
applications including word processing, spreadsheet, and database programs
- Responsible for daily maintenance,
upgrade, and installation of computer and networking equipment
- Networking computers in classrooms to
the main server
- Provided support to end-users for PC,
server and application, and hardware
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