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Joy Nguyen
Mobile (617) 903-9876
Boston, MA
joy.nguyen@gmail.com
Professional Summary
Professional Summary
Human Resources professional with an emphasis on Talent Acquisition and
Corporate Recruitment specializing in New Media, Social Media, Entertainment,
Online Internet and Tech industries. With over 8 years of industry
experience including:
v Human Resources and Recruitment strategies working
closely and interfacing with Corporate Executives such as CEO, CTO, VP,
Directors and Managers across a variety of disciplines.
v HR specialty includes: Define job requirements
with hiring managers, schedule interviews, review job applications for
completion from candidates, answer benefits questions and complete new hire
paper work for the onboarding process. Partner with HR Managers to productively
carry out new hire orientations. Conduct background and reference checks
v Develop strategies and tactics to source, attract,
recruit and select high quality candidates against defined criteria.
v Drives and manages the candidate experience throughout
the selection process; offer negotiation to new hire onboarding.
v Source, screen and track candidates; coordinate
evaluation of candidates with hiring departments
v Used various sourcing channels to include, resume
mining, diversity resources, networking and direct sourcing to build and
maintain quality candidate pipeline.
v Provide guidance to hiring managers to ensure all
hires meet company standards
v Foster relationships with high potential candidates
suitable for future job opportunities and incorporate brand identity in all
appropriate forums
v Developed business knowledge of company and
departmental objectives, industry and key corporate challenges, and current
market dynamics
v Utilized ATS (Applicant Tracking System) recruiting
software such as Virtual Edge, VURV (formerly RecruitMax), CATSone, WinSearch,
BrassRing, CHIMES and Goldmine CRM databases for candidate resource management
following OFCCP and EEO guidelines.
Experience
JimNetics T.A.G. (Talent Acquisition Group), Boston,
MA
2/2009 – Present
Lead Recruiter
v Manage a team of staff onsite and remotely.
v Drive the execution of the staffing social media
strategy by managing the consistent delivery of selected social media channels
v Use social media marketing techniques to increase
visibility, membership and traffic across all target audiences
v Experiment with new and alternative ways to leverage
social media activities (“marketing R&D”)
v Monitor trends in social media tools, trends and
applications and appropriately apply that knowledge to increasing the use of
social media for staffing
v Strategize with and educate the management team on
incorporating relevant social media techniques into Staffing
v Measure the impact of using social media for pipeline
creation and management over time
v Research and compile Competitive Intelligence,
Marketing (traditional, new media, guerilla and ‘word of mouth’), Strategy
Development, Communications Channel Development, Recruiting, Sales and
Marketing Technology/Tools and Analytical Skills
v Manage Recruitment of Software Engineers in Web/Mobile
Development and Creative Digital Artists/Designers.
Citysearch/Evite divisions of IAC
(InterActive Corp), West
Hollywood and San Francisco,
CA
7/2008 – 2/2009
Sr. Corporate Recruiter/HR Representative – Human
Resources
v Recruitment and HR Representative for both Cityseach.com
and Evite.com divisions of IAC.
v Work closely and manage the expectations of hiring
managers such as CTO, VP, General Managers, Directors and Managers to define
job descriptions, market conditions, salary negotiations and Visa immigration
status
v Source, review resumes and screen candidates from
internal corporate database, submitted applicant inbox, job boards and search
engines utilizing Boolean search parameters
v First level candidate and employee relations with
initial on-site contact related to questions such as company culture and
benefits (HMO, PPO, 401K and corporate discounts).
v Schedule interviews and interface directly with
candidates. Administrate assessments to candidates, escorting them directly to
the hiring manager and debriefing after the interview process. Gathering
feedback from the interviewing team members.
v Review for completed job applications from candidates,
conduct background and reference checks plus draft all offer letters
v Complete all administrative process to bring on new
hires. Create, present and finalize new hire paperwork packets.
Send out new hire notifications to different departments such as IT for
computer equipment setup, Finance for Payroll and Facilities for office space
to set up new employees in the system. Team assignment and coordinate new hire
on boarding with the rest of HR Team including HR Managers and Sr. HR
Generalists. Partner with HR Managers to productively carry out new hire
orientations.
v Draft job descriptions and update job board postings
on Monster, Dice, JobFox, LinkedIn and Craigslist.
v Update Open Position Reports and conduct HR team
meetings on a daily basis to review new, filled and pending positions.
v Attend networking events and join user groups to
actively recruit from the local talent pool.
v Positions recruited for include: Director of
Application Development, Director of Technology, Manager of Application
v Development, Software Architect, Application Software
Engineers, Associate Software Engineers, Sr. Java
Developer, Sr. QA
v Automation Lead, Sr. UNIX Admin and Technical Project
Manager
MySpace/(FIM) a division of FOX Interactive
Media through X-Fish, San
Francisco,
CA
1/2008 – 6/2008
Sr. Corporate Recruiter – Talent Acquisition
(Contract)
v Grow the new (R&D) Research and Development
team/Engineering Department as the sole Recruiter onsite at the MySpace San
Francisco expansion office staffing from the ground up (From the first 5
employees up to 50 in all.)
v Work closely and manage expectations of hiring
managers such as Managing Directors and Vice President to ensure timely hiring
v Partnered with Compensation and hiring mangers to
determine and define job offers.
v Interface with all HR departments including Talent
Acquisition, Immigration, Finance, College Recruitment and Relocation
v Utilize ADP’s Virtual Edge (ATS) Applicant Tracking
System
v College Campus Recruitment for interns and Junior
Software Engineers within the San Francisco Bay area, Silicon Valley and Santa
Clara areas. Colleges include: UC Berkeley, Stanford University and
the Art Institute.
v Main projects recruited include: OpenSocial
(MDP) MySpace Developer Platform, Web (IM) Instant Messenger, Media, Music (JV)
Joint Venture (Which includes partnerships with Universal Music Group, Sony BMG
and Warner Music Group), and Mobile iPhone SDK Development
v Hire and senior level (Object Oriented Java/C++
Software Engineers, .NET Developers, QA, SDET, Technical Project Managers,
Product Managers, Business Development, Mobile Developers, Visual/Graphic
Designers, UI/Interaction Designers, Flash Developers, Web Developers, LAMP
Developers and Systems Engineers) for mainly San Francisco and sometimes
Seattle MySpace
Various Clients, Santa Clara/Silicon Valley and Los Angeles areas,
CA
9/2006 – 12/2007
Sr. Recruiting
Consultant
v Client list includes: NASA AMES RESEARCH CENTER,
Stanford Hospital and Clinics and The Walt Disney Internet Group
v Provide recruitment strategy/efforts to assigned
clients by anticipating, understanding and meeting clients’ needs.
v Develop and deliver creative, efficient and effective
sourcing and recruitment campaigns.
v Attend and participate in industry networking events
and organization recruiting and college events
v Partner with Sourcers/candidate developers to
strategize on sourcing best practices and competitive intelligence for senior
level positions
v Provide guidance to hiring managers to ensure all
hires meet company standards
v Provide creative and diverse methods of building
prospect pools
v Foster relationships with high potential candidates
suitable for future job opportunities
v Produce and maintain appropriate hiring status reports
and metrics
v Partner with hiring managers to evaluate and structure
appropriate offer packages
NASA AMES Research Center, Moffett Field, CA
v Manage onsite vendor relationships, plan, organize and
manage resources.
v Manage full lifecycle recruiting onsite at NASA
working closely with hiring managers, directors and senior executives to ensure
timely hiring
v Recruit .NET Software Engineers/Web Architects,
Windows/Mac Systems Engineers
Stanford Hospital & Clinics, Palo Alto,
CA
v Medical/Healthcare recruitment includes: LVN,
RN, Clinical Supervisor, Staff Nurse, Charge Nurse, Physical Therapists,
Phlebotomists, Medical Social Workers, Occupational Therapists, Speech
Therapists, Certified Nurse Assistant, RN/Case Managers, Medical Coder/Billers
and Medical Assistants.
v Recruit for the PMO (Project Management Office) and IT
Business Units. For IT Healthcare Systems PMO Business Unit recruit for
Directors, Sr. Project Managers, Program Managers/Directors and Project
Coordinators for their Finance, Business, and Infrastructure management
positions. For the IT Business Unit recruit for : Sr. Network Cisco
Engineers/Analysts, Network Security Engineers and Infrastructure System
Engineers.
The Walt Disney Internet Group, North Hollywood, CA
v Recruit for MMO 3D games (Massively Multiplayer Online
games), Pirates of the Caribbean Online v For mDisney and Starwave Mobile Studios,
recruit and hire candidates specified for the development of their v VR STUDIO position recruitment includes:
VP, Production Managers, 3D Animators, 3D Digital Artists, Technical Operations
Tools Developers, International Localization Technical Staff, International
Operations Technical Staff, Technical Staff Production
v Assistants, Game Systems Tools Developers, MMP
Operations Site Engineers, Gameplay Programmers, Games Systems Programmers,
Console Programmers, Game Tools Developers.
v WDPRO, mDisney and Startwave Mobile Studios position
recruitment includes: Manager of Staff Technical Project Managers
v and Staff Technical Project Managers, Project
Managers, and Flash Developers
Executive Partner/Sr. Recruiter
v Prosum is a Los Angeles based firm
on Inc.’s 500 top list, providing total IT solutions with the Resource
Management Group (Staffing), Technical Consulting Group (Consulting Services)
and Product Procurement Group.
v Recruited Executives, managers, and senior IT
professionals throughout Southern California
v Lead, train & mentor junior recruiters on full
life cycle recruiting; script generation, candidate calls, closing and
technology
v Performed Business Development to build new client
relationships and managed the entire recruitment process
v Source candidates utilizing referrals, cold calls, sales
calls, candidate references, strategic targeting of competitors, and job
boards.
v Gathering client’s requirements, company business
model, org chart, and job requisitions to enroll candidate’s interest with each
client account
v Utilized recruiting software: WinSearch and Goldmine
CRM databases as ATS (Applicant Tracking System)
v Work with clients in different industries such as
Entertainment, Media, Music, Financial, Mortgage, Banking, Healthcare, Medical,
BIO Pharmaceutical, Law Firms, Corporate Housing, Software Development, Web
Development, Mobile/MVNO, Gaming, Freight and Shipping, Consulting, Search
Engine, Software Development and Imaging.
v Recruited for Executive Management, Directors, VP,
Project Managers, Java/J2EE, .NET, C#, C, C++, RPG, Financial Analysis,
Engineers, BSA (Business Systems Analysis), BA (Business Analysis), Data
Warehousing, BI (Business Intelligence), Configuration Management, SA (Systems
Analysis), Oracle Development/DBA, SQL Development/DBA, Quality Assurance,
ERP/CRM (SAP, Siebel, PeopleSoft, JD Edwards), Cisco/Microsoft Windows/Linux,
UNIX, Citrix Network/Systems Engineering/Administration, Web Development and
Graphic Design.
v Client listing includes: Northrop Grumman
Space Division, Raytheon, Universal NBC Studios, Universal Music Group,
Ameriquest Mortgage Company, Oakwood Worldwide, Chevron, iRise, Warner
Brothers/Warner Music Group, Sony Pictures Entertainment, Twentieth Century
Fox, Fox Sports, Countrywide Home Loans, Capital Group Company, Inc., 3D
Systems, Allergan, Farmer John, The Sullivan Group, Cedar-Sinai Medical Center,
Buena Vista Datacasting, ABC Cable Networks,
SAG, Square
Enix, Data Trace, K-Swiss, Interthinx, Fox Cable Networks, Creative Channel
Services, General Motors, Los Angeles Times, Western Digital, Guitar Center, UCLA, City of El Segundo, City
of Hermos Beach, Walt Disney Corp, New Line Cinema, GreenDot Corporation,
Helio, Boingo Wireless, Juice Wireless and amp’d Mobile.
TriGem Group, Los Angeles, CA
10/1998 – 12/2003
Sr. Systems Engineering Consultant
Client list include:
Countrywide Financial Corporation, Agoura Hills,
CA
Sr. Systems Analyst/Systems Engineer
v Provided technical engineering support (FSL) Division
of one of the world’s largest mortgage companies
v Supported the entire 800+ user Countrywide branch
divisions (FSL, FSL, B2B, Wholesale Lending Division (WLD), and Consumer
Markets Division (CMD) for the United States.
v Extensive domestic travel for the Branch Power Rollout
projects; converting network infrastructure from token ring to Ethernet and
migrating Windows NT4 to Windows 2000.
v Project Manager to the branch offices; oversaw
external vendors for network cabling, drops, computer equipment & PBX
systems
v Upgraded infrastructure configurations; upgraded,
installed and setup Nortel ARN routers to connect to T1 WAN FRAME circuit,
Nortel Bay Stack switches, rack mount Compaq ML/DL 350/360/370 G2/G3 Servers,
imaging/re-fronting workstations, and network Lexmark printers.
v Beta tested Windows XP for development and deployment
into production environments. Other application support included Lotus
Notes, EDGE, and ADVANTedge (Proprietary in-house application used by agents
for loan origination.), AS400, IPASS (VPN Access), Quintus Help Q (Utilized for
queued trouble tickets to respective internal groups.)
ABC Cable Networks Group – Formerly Disney Studios, Burbank,
CA
Information Technology
Department
v Resolved deployment and migration issues with both
Windows 2000 Servers and Exchange Servers. Redhat/Slackware Linux test
environment Engineering setup and support.
Medtronic, Inc. formerly MiniMed, Northridge,
CA
Information Technology
Group
v Windows 2000 Server and OS rollout, deployment and
migrations. Support VANTIVE and REMEDY ticketing systems along
with SAP HRIS
systems.
Answer Financial, Inc., Encino, CA
Systems
Department
v Duties include technical support for both internal and
external customers with tools regarding corporate/retail website
v Supported Systems Engineer with Microsoft Windows NT 4
Server and Exchange Servers with network login scripts and Roaming profile
configurations.
v Monitor, analyze and maintain server’s integrity;
notifying designated IT departments for emergency server issues
APEX Computer Systems, Inc., Cerritos, CA
Data Communications
Group
v Sub Contracted services for S.B.C.(South Western Bell)
in Los Angeles and Orange County Area for Business and Residential
v Line Provisioning and connectivity access for
broadband use
v MPOE configurations of splitter boxes to separate POTs
(Plain Old Telephone) to new Data jack line
DataDirect Networks, Inc., Chatsworth,
CA
3/1998 – 10/1998
Network Administrator/LAN Engineer in MIS Department
v Company offered SANS (Storage Area Network) Equipment
for high end fault tolerant computer systems such as SGI and SUN
v Administration of a Novell Netware Server
platform within a mixed Windows\Macintosh client environment
v Maintenance and support of Lotus CC: Mail
Servers. Setup Firewalls and Virus Protection.
v Set restrictions, policies and network profile script
access for all internal departments
CompUSA, Inc., Woodland Hills,
CA
4/1996 – 4/1998
Assistant Technical Manager/Sr.
Technician
v Assist with customer confrontation and remedy issues
before they escalated to Corporate Head Quarters.
v Repair, diagnose, and upgrade PCs’, Mac’s, and
Printers.
v Maintain shop productivity and repair rate.
v Acquired A+, Toshiba Desktop/Portable, Compaq, and HP
Hardware Certifications.
Education/Training
ITT
Technical Institute, Van
Nuys/Sylmar,
CA
1996
Electronics
Engineering
Bill Radin, Irvine,
CA
2006
Winning
Strategies for Recruiters Seminar
Landmark
Education, Los Angeles,
CA
2004-2006
SELP (Self
Expression Leadership Program), Advanced Course, Forum
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