Lead IT Security Operations Administrator Sample Resume Format in Word Free Download -->

Lead IT Security Operations Administrator Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

(832) 374-9876  ∙  teresa@gmail.com
        301 Pruitt Rd. Apt. 1220  ∙ Spring, TX 77001

Teresa Hart


Objective
Seeking a professional IT position requiring strong technical training and providing an opportunity to improve the systems and operations of a continually growing company.

Summary
  • Skilled in information systems management, troubleshooting, testing, documentation, internal control procedures, system security, systems analysis, software installation, applications management, technical support, and system administration.
  • Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem-solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends.

Technical Knowledge:
IIS 6/7 , Change Control, Windows 2003/2008 Servers, SQL Server 2000/2005/2008, SQL, NNT Change Tracker and Log Tracker, Security Log Analysis, PCI DSS Compliance, Security Incident and Event Management (SIEM), Wireshark 1.6.3, MS NetMon, L0phtCrack 6 Password Auditing Tool, MS Security Baseline Analyzer, VMWare ESXi 5, VMWare Sphere 4.1, Dell R610 Server Hardware Setup

Certifications:
§  Security+

Professional Experience
RealEC Technologies, Inc.                                                                                           August 2010 – Present
Lead IT Security Operations Administrator
Main Responsibilities:
  • Assisted with the creation, maintenance, and enforcement of Security Policies
  • Researched, evaluated, and recommended security products or solutions
  • In charge of configuration and  monitoring Cisco AIP SSM
  • Monitored and made changes to Cisco ASA 5500 security appliance which housed our IPS module, Firewall, and VPN remote access.
  • Supervised our Security Education, Training, and Awareness (SETA) program.
  • Vital member of Incident Response Team (IRT) as 1st Responder.
  • Used MS Baseline Analyzer to assess our existing and newly provisioned servers for vulnerability analysis and correction.
  • Assist with risk assessments pertaining IT security for the organization.
  • Developed firm understanding of security principles and best practices.
  • Performed Active directory administration functions including creation of new accounts and adding into proper security groups.
  • Active member of company’s Change Advisory Board (CAB)
  • Participated in Patch Management activities once a month.
  • Remotely managed over 200 Windows server in a complex environment.
  • Assisted with completing deployment activities on a monthly cycle.
  • Responsible for Production Environment outage notifications and timely resolutions
  • Utilized Wireshark and NetMon network traffic analyzer to track and inspect traffic on our network
  • Responsible for monitoring and troubleshooting RealEC production and staging systems.
  • Proficient in network troubleshooting commands such as Tracert, Ping, Netstat, and NSLookup
  • Daily monitoring of Event Log Tracking software, NNT, for security related events and took steps to remediate the risk.
  • Daily monitoring of File Integrity Monitoring (FIM) software for unauthorized changes to programs and system level files, due to stringent PCI DSS compliance.
  • Setup and configure security software to decrease the occurrence of data breaches, systems instability, and compliance.
  • Incorporated business requirements to align with the use and configuration of security tools
  • Primary recipient of security alerts and analyzed the data reported to determine the appropriate response.
  • Configured Production Environment Monitoring software for on-going Infrastructure capacity planning
  • Utilized monitoring tools to maintain the state of all Windows 2003/2008 and SQL Server 2005/2008 servers with a number of monitoring tools, i.e. SQL Sentry,  PRTG, and Web Server Synthetic Testing
  • Manage drive, folder, file, access permissions
  • Assisted with Backup and Recovery strategy including datacenter tape backup management
  • Install SSL Certificates on newly onboarded clients servers and updated existing certificates to ensure secure two-way data transmission between applications
  • Set-up Dell R610 server with VMWare ESXi 5 running on it.
  • Used VMWare for virtualization functions and administration.
  • Knowledge of L0phtCrack 6 Password Auditing Tool to discover weak passwords and force changes.
  • Managed various database scheduled jobs to completion and corrected any failed jobs.
  • Assisted with Performance Testing after changes were made to our environment
  • Windows 2003 and SQL Server issues, i.e. high CPU, failover situations, IISReset
  • Strong understanding of remote server tools like Royal TS and Remote Desktop Protocol (RDP)
  • Provided trend analysis and forecasting reports to VP and Director of Production Operations.

Booz Allen Hamilton                                                                                                     July 2008 – Aug. 2011
Lead Business Systems Analyst, Sr. Consultant
Main Responsibilities:
§  Supported a total of over 7,000 internal and external users of our systems daily.
§  Supervised a team of 3 Support Analysts across 4 information systems
§  Built Vendor relations and ensured SLAs where adhered to
§  Performed Deskside assistance for all Acquisition Team web-based application issues, as necessary
§  Lead Product Owner of all semi-annual system releases
§  Use SQL to query database for application troubleshooting.
§  Recommend Vendor software upgrades and product implementation to existing software.
§  Analyze business processes, functions, and procedures to determine the business systems software that best meets the needs of the organization.
§  Participate in systems development and design, including reporting, and panel design.
§  Coordinate implementation of system software, including conversion of data to new systems; work with application support personnel to resolve any system problems.
§  Mentor and guide Junior Support Analysts in application functionality and troubleshooting issues.
§  Document system specifications, noting any changes in procedure.
§  Virtual and in-person training and technical support to system end-users.
§  Participated in escalation calls when necessary

Harmony Information Systems                                                                        August 2006 - July 2008
Applications Support Analyst, Tier II
  • Maintained support issues in Gemini and Salesforce ticketing system.
  • Received, analyzed, researched, and resolved technical problems reported by clients or internal sources while participating in a 24/7 on--call rotation
  • Performed daily trouble shooting of web applications database servers in SQL Servers 2000 and 2005 with SQL Enterprise Tools.
  • Proficient in Active Directory adding, editing, removing users accounts and OUs
  • Used MS Cluster Administrator to troubleshoot server clusters, maintenance, and failover devices
  • Documented all resolutions to develop knowledge base for other team members.
  • Continually used IIS to setup website front-end.
  • Provided on-site and remote installations for new clients' customized web applications in training, testing, and production environments.
  • Consistently learned about customers' business processes and needs, and articulated problems and solutions to both clients and internal staff.
  • Worked in team-oriented, collaborative environment, constantly communicating technical issues in both technical and user-friendly terms to both clients and internal staff.

Budget Rent a Car                                                                                                       May 2005 -Aug. 2006
Branch Manager
§  Managed branch location that profited 1.7 million dollars;
§  Directed controlled the servicing of customers at rental counters in arranging for the rental of vehicles. 
§  Responded to customer’s inquires and/or complaints.
§  Planned and controlled the preparation of returned vehicles for the next rental.
§  Responsible for the development of new employees and the on-going performance assessment of current employees.

Education
Florida Institute of Technology                                                                                                  2011
            M.S., Information Technology
Strayer University                                                                                                                    2009                        
            B.S., Information Systems
Southern Methodist University                                                                                                 2000
            B.A., Communications


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