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IT Tech Support Sample Resume Format in Word Free Download
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Lilly Jungnitsch
309 Silvertip Drive S
Bigfork, MT 59001
(406) 261-1230
lilly@gmail.com
Objective: To obtain a position in Information Technology
with emphasis on networking and related support functions in a challenging team
environment
Education: Bachelor of Science in Information
Technology and Design, May 2008
Montana Tech of the University of Montana,
Butte, Montana
Graduated with High Honors and appearances on
the Dean's List and Chancellor's Honor Roll
Classroom training:
Windows Server 2003 Standard and Enterprise,
Novell Netware administration
GNU/Linux operating system in workstation and
server applications
Cisco networking equipment, including
routers, switches and Voice over IP devices
Certifications:
CompTIA A+ Essentials and A+ IT Technician
Experience: IT/Tech Support, October 2008 to Present
Flathead Bank of Bigfork
in Bigfork, Montana
l Supported, maintained and
upgraded a secure multi-site production network
l Worked with Windows Server
2003 and Active Directory, Exchange,
Sharepoint and MSSQL
l Worked with DNS, DHCP, IIS
and Apache and supported live Web sites
l Worked with secure VPNs,
Sonicwall routers and Dell managed switches
l Supported, maintained and
repaired computers, monitors, scanners and printers
l Ran Category 5e and
telephone cabling to expand existing infrastructure
l Supported end-user issues
with Windows, Microsoft Office and other business software
Head Computer Technician, August
2006 through May 2008
Rite-Fix Computers in
Butte, Montana
l Diagnosed and repaired
desktop and laptop computers
l Supported Windows 9x/ME,
2000, XP and Vista
l Supported Windows Server
2003 (SBS, Standard, Enterprise) and Active Directory
l Performed discovery and
supported existing network systems
l Communicated with
customers to answer questions and provide support
l Peer-training of other
technicians in troubleshooting and repair skills
Intern Computer
Technician, October 2004 to August 2006
Computer Geex in Butte,
Montana
l Diagnosed and repaired
Windows desktop and laptop computers
l Assisted with external
projects, including server installation and public WiFi networks
Skills: Building,
repairing and maintaining personal computers
Installing voice and data infrastructure in
production environments and new installations
Installation, repair and use of Windows
operating systems including XP, 7 and Server 2003
Familiarity with Active Directory, Exchange
Server, Sharepoint and other Microsoft products
Familiarity with GNU/Linux in desktop,
workstation and server configurations
Excellent customer service with emphasis on
satisfaction and work ethic
Team player accustomed to brain-storming
sessions
References: Available upon request
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