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MAYA CULVER

309 Pettyridge Road, Hamilton, NJ 08001 · (609) 838-9876 · maya.culver@gmail.com

IT TECHNICAL ANALYST

IT Desktop Support and Computer Operations Professional

More than 10 years’ successful experience in IT desktop support and inventory management with proven strength in customer service, problem-solving, supervisory roles, and technical support.

Demonstrated success record in:

• Technical proficiency in multiple Windows and Linux platforms and applications.
• Managing, training, and motivating customer service and computer operations staff.
• Inventory management of multi-million dollars worth of computer equipment, software, and peripherals
• Troubleshooting and escalating all helpdesk issues for 200+ employees within 24 hours
  
  

CORE COMPETENCIES

· Windows 7, XP, NT, 2000               · Active Directory                               · Blackberry

· VPN                                                 · Exchange Server                               · Inventory Management 

· Customer Service                             · Computer Operations                       · Desktop Support

HIGHLIGHTED CAREER ACHIEVEMENTS

• Desktop Support – Primary liaison for over 250 associates, ensuring over 99% up-time for entire workforce
• Inventory Management – Managed inventory for multimillion dollars worth of computer equipment, including laptops, desktops, software, and peripherals
• Training and Motivation  - Trained, motivated, and managed over 30 data entry and computer operations teams   

·        Data Entry – Managed daily computer operations and data entry activities, ensuring uninterrupted operations for multi-million dollar publishing company

·        Recognition from Peers – Five-time “Cracker Jack” award winner, a peer-to-peer recognition program awarding excellence in service to the business

PROFESSIONAL EXPERIENCE

PETERSON’S, A NELNET COMPANY, Lawrenceville, NJ                                        2006-Present

IT Technical Analyst/LAN Administrator/Backup Administrator

• Provides hands-on and telephone technical support to over 250 internal users, ensuring 100% up-time.
• Prioritizes help desk tickets based on business urgency
• Responds to all tickets within 24 hours, regardless of urgency.
• Responsible for daily backup of over 100 gigabytes of data for large educational publishing company, including TL895 tape library and NAS24000 backup server

Exhibits proficiency in:
Platforms
Windows NT, 2000, XP, and 7. Mac G4 and G5, Blackberry server, Active Directory, Exchange Server
Backup Applications
Arcserve, Task smart, Veritos

Software
Visual Studio 2003, 2005, 2008, 2010 Ultimate
 PL/SQL Client
 Benthic Software
 UltraEdit
 Oracle 6i, 9i, 9.1, 9.2, 10.2
 Virtual Machine in XP Mode
 Interaction Client

       VPN/Checkpoint

       All Microsoft Office applications

       Virus protectors

        Adobe products
        Heat
        CRM

THOMSON PETERSON’S, Lawrenceville, NJ                                                               1995 – 2006

Computer Operator/Night Supervisor/Computer Operations Manager

·        Manage computer operator and night time supervisor ensuring they successfully perform the functions of their job

·        Manage daily operations of VS100 Wang Computer Operations, including:

·        Data entry

·        Technical services

·        Daily backups

·        Disk utilization

·        Tape generation

Additional Education

Windows NT Workstation
Windows NT Technical Support
Windows NT Enterprise
Microsoft Exchange Server

EDUCATION

A.A.S, Computer Operations, Mercer County Community College, 1991

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