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Maya Harris
309 Station Ct
Montgomery, AL 36001
334-422-9876
Email: maya.harris@gmail.com
Offering Advanced Skills Record of
Consistent, High-Quality Performance in Systems/Network
Installation, Configuration, Upgrade,
Migration, and Problem Resolution Activities
Quality-focused IT
professional with CCNA certification plus 4+ years of experience as a systems
technician and software/hardware support specialist. Proven ability to create
and deliver solutions that meet corporate objectives tied to business and
technology performance. Comfortable operating in a wide range of platforms and
environments. Effective communicator with first-rate customer service reviews;
able to explain complex processes in easy-to-understand terms for end users.
Skilled in proactive identification and resolution of critical systems/ network
issues.
Core Competencies:
● New & Emerging Technologies
● Systems & Network Upgrades
● User Training & Support Tools
● Network Connectivity Issues
● Testing & Troubleshooting
● Windows & Linux Platforms
● Disaster Recovery Planning
● Client Customer Service
● Application Administration
● Systems Integration/Migration
● Problem Identification/ Analysis
● Business Process Optimization
Technical Summary
Certifications: CCNP – Routing and Switching
expected May 2012, CCNA –
Cisco Certified Network Associate CSCO11968279, CCENT -- Cisco Certified Entry
Networking Technician CSCO11968279
Operating
Systems: Windows Server 2003, 2008, XP,
Vista, 7, Linux: Ubuntu, Fedora
Networking: Cisco Core/Distribution, LAN
Switches: Catalyst 2900 Series, 3700 Series, 3500 Series, Multilayer switches,
Cisco 2620XM, 2621XM routers, LAN/WAN, TCP/IP, VPN, DNS, DHCP, WINS, BGP, OSPF, EIGRP, RIP, NAT, STP, RSTP, MST, SSH, Frame
Relay, MPLS, IPv4, IPv6, Wireless standards, CISCO IOS, NetBIOS, Ethernet,
Cabling, Link Aggregation, Network Monitoring, SNMP, VOIP, QoS, Redistribution,
VLANs, Network Security, VTP, Trunking, DTP
Virtualization: VMware
Workstation, VMware Server, ESX
Remote Administration: Remote Desktop, VNC Server/Client, LogMeIn
Software: Microsoft Office 2003/2007/2010, Adobe Acrobat, Symantec
Antivirus Software, Symantec Ghost, Host Integration Server, Active Directory,
Microsoft Visio
Hardware: Panasonic Toughbooks, Dell Workstations and laptops,
HP Workstations and laptops
Programming: Java, Powershell scripting
Employment History
IT Systems
Technician – Alabama Department of Public Safety March 2010 – present
● Performed remote and on-site analysis,
diagnosis, and resolution of complex desktop problems for end-users.
● Recommended and implemented corrective
cost-saving solutions to increase efficiency.
● Computer network infrastructure installs,
upgrades, and software configuration at over 68 offices throughout the state
(including rack, patch panels, punch down blocks).
● Trained fellow employees and clients on
networking issues and IT procedures as well as equipment and software function.
● Provided cabling installation and
termination ( CAT5, CAT6, RJ45, RJ11,) as needed to meet client specifications
and or needs.
● Prepared tests and applications for
monitoring desktop and network performance then provided performance statistics
and security reports.
● Managed all help-desk functions and
customer help-desk ticket responses on Track-IT ticketing system.
● Set up user accounts, permissions, and
profiles using Active Directory.
● Create and deploy XP and Windows 7 images
using deployment and backup solutions to over 150+ laptops and desktops.
● Supported and configured mobile end-user
devices (including Android, iPhone, and Blackberry, and Palm).
● Assume lead role in multiple special
projects, such as oil spillID cards and the mobile command post.
● Absorbed help desk, desktop support, and
system administration workload from company restructure, saving the department
$120K per year in additional salary expenses.
Driver License
Examiner – Alabama Department of Public Safety May
2007-March 2010
● Administer computer based written and road
exams for applicants.
● Install, configured, and maintained
Windows servers and networks
● Set up Dell, HP, Acer, and Lenovo computers
and install software.
● Provide program information, rules,
regulations, laws and policy and procedures.
● Assist in supervisor’s managerial work,
reducing workload such as financial reports using Microsoft Excel.
● Tutor coworkers and supervisors in various
operating systems and software applications to enhance basic understanding of
computer usage.
Education
Troy University
Montgomery
2007 - 2009
Associates Degree
- Computer Science
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