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Jada
Fricke
309 Marston River Ln.
Houston, TX 77001
(832)205-9876 • Email: jada@Gmail.com
TECHNICAL
SKILLS
Operating Systems: Windows 7/Vista/XP/2000/9x, Windows NT 4.0/2000
Server/Workstation, Windows Server 2003, Windows Server 2008, Novell 5.0-5.1, DOS
3.0-7.0, SCO, AIX, Micros POS, OS/400, and Blackberry Enterprise Server.
Software: MS
Office 2000/XP/2003/2007/2010, Active Directory (account maintenance and
permissioning), Exchange 2007/2003/5.5, Outlook, GroupWise, Norton Ghost
Multicast Server, Adobe Acrobat/Distiller, Norton Anti-Virus, CA E-trust
Anti-Virus, McAfee Anti-Virus, Norton Utilities, Restorer 2000 Pro, AS/400
Client Access, Remote Administrator,
Remote Desktop, Citrix Client, Cisco VPN, AT&T VPN, TCP/IP, DHCP, Internet
Explorer, Netscape/Firefox, PC Anywhere, Track-It, HEAT, Microsoft SMS,
Altiris, and Misc. Telnet and FTP programs.
Hardware: Dell
Optiplex, Dimension, and Precision Workstations, Dell Latitude and Inspiron
Laptops, Toshiba Laptops, Compaq Laptops, Dell PowerConnect Managed Switches,
Ethernet Hubs, Switches, Routers, Compaq Server/Workstations, IBM RS6000,
AS/400, Micros POS Workstations, Blackberry Handhelds, Mitel Phone Switches,
IBM/Lexmark printers, Okidata and Xerox enterprise color printers, and HP Laser
Printers.
PROFESSIONAL EXPERIENCE
Oceaneering International
(Contract)
November 2011-Present
IT Support Engineer
• Assisting with
the migration of 1200 employees from Windows XP to Windows 7.
• Supporting a
Novell network along with Google Business Gmail, Google Docs and MS Office
2010.
• Maintaining a
wide variety of Dell/Lenovo pc’s and laptops and a variety of HP printers.
• Supporting
multiple engineering applications such as Solidworks and AutoCAD. Also remote
connections through VPN.
Nabors Industries (Short-term Contract)
August 2011-October 2011
IT Support Technician
• Assist with the
migration and support of Windows 7 and XP PC’s to 2 companies recently acquired
by Nabors Industries.
Jacobs Engineering (Contract)
October 2010-June 2011
Desktop Support Technician
• Supporting Dell
and IBM Desktops and Laptops along with a variety of HP printers.
• Supporting
Windows 7 Pilot, Microsoft Office, Outlook, AD/Exchange accounts, Cisco VPN, BlackBerrys
and IPhones.
• Using Altiris
for ticketing system and used to push images to desktops/laptops.
J.P. Morgan Chase Investment Bank (Contract)
February 2010-September 2010
Desktop Support / Trade Floor
Support
• Supporting Dell
Hardware and Trader’s apps such as Bloomberg and Reuter’s trading platforms, various
instant
messaging programs, Microsoft Office, Outlook, Lotus Notes, Active Directory
and AS/400 sessions.
• Remote Desktop
Support for IB offices in London, Sydney, Glasgow, Singapore, Tokyo, and Hong
Kong.
Computer Software Services January 2009-January 2010
IT Network Technician
• Build and repair
PC’s, upgrading PC’s to Windows 7 and Office 2010. Setup various
printers/scanners.
• Set up home
networks and high speed internet solutions for clients.
CIMA Energy(Natural Gas
Marketing/Trading) November 2007-December 2008
IT Trade Floor Support Analyst
• Provided Trade
Floor Desktop/Network support to a 60 user office and 5 remote offices.
• Supported Active
Directory (adding/removing accounts, permissions), Exchange 2003/2007, Server
2003 Terminal Server,
Blackberry Enterprise Server and full support of Blackberries.
• Managed IT
purchasing of supplies and maintained supply/maintenance contracts with
vendors.
• Supported Remote
Desktop connections and external Citrix connections.
• Supported Trader’s
IM apps, ICE, Bloomberg, Oaisys phone recording software, and VOIP/Digital
phones.
Tenaris Corporation, Houston, TX July 2007-November 2007
IT Support Analyst
• Provided IT
support to a 375 user office using HP laptops/desktops.
•
Supported Windows Server 2003, Citrix and AS/400 connections, Outlook
and Lotus Notes email clients.
•
Supported all PC/Network Hardware and connections to Peoplesoft/JDE.
•
Used Altiris, Microsoft SMS, and Ghost to deploy machines and software
throughout the company.
Golden State Container Corporation, Houston, TX July 2006-April 2007
IT Support Engineer
• Provided all
aspects of IT Support to a 75 user office plus 70 remote warehouse
locations and
200 Cisco VPN connections.
• Supported
Windows XP, Microsoft Server 2003 and MS Exchange 2003 (Active Directory
accounts).
•
Purchased/ordered IT hardware/software and setup an asset management
solution.
• Deployed and supported
IBM/Lenovo laptops and desktops.
• Experience with
AS/400 Client Access and Viaduct AIX (RS6000) terminal emulation.
• Used Remote
Desktop and Desktop Authority to connect to remote pc’s.
Qualxserv, Houston, TX (Dell
Service Contractor) December 2005-January 2006
Dell Workstation Technician
• Worked
on project (Dell Service) to change out defective Dell motherboards throughout
Spring ISD.
Oreck Corporation, New Orleans, LA April 2003-September 2005 (Katrina)
Desktop Support Administrator /
Network Technician
• Experience with Windows 98/NT 4.0/2000/XP
networks, Track-It, AS/400 Client Access, MS Exchange 5.5, MS Office
97/2000/XP/2003, Bank One PC Banking, Remote Administrator, Norton Ghost
Multicast Server, Altiris, CA E-Trust Anti-Virus, and Data Recovery (from failed drives).
• Extensive experience troubleshooting and
repairing Dell Precision, Dimension, and Optiplex workstations and Latitude/Inspiron
laptops.
• Experience setting up spanned Dell
PowerConnect switches.
• Remote Administrator, Remote Desktop, PC
Anywhere and Citrix Clients used for remote connections.
• Supported AT&T and Cisco VPN connections,
Blackberry Handheld Devices, and BES Server.
• Responsible for purchasing and tracking all
IT related supplies, equipment, and hardware for a 200 user Windows Network.
• Re-negotiated outsourced maintenance/supply
contracts with vendors which saved thousands annually.
Bally’s
Casino New Orleans, New Orleans, LA 1999-2003
Desktop
Support Technician / Junior Network Administrator
• Duties included maintaining Novell 5.1 (accounts and
permissions), Windows 2000, Windows 95/98, AS/400 Dual Systems, Redundant AIX
RS6000 slot system, and SCO Unix networks.
• Familiar with GroupWise and Zenworks 3.2.
• Experience with Norton Ghost, Norton Anti-Virus, Norton
Utilities, Citrix Client, HEAT, MS Office 97/2000/XP, McAfee Anti-Virus, Adobe
Acrobat and CAT5 Cabling.
• Experience with MICROS POS hardware/software.
• Assisted with the maintenance and support of Mitel phone
switches.
Law
Offices of Arruebarrena & McNamara, Metairie, LA 1997-2005
PC
/ Network Consultant
• Set-up and Maintained a Windows NT 4.0 network.
• Custom built / repaired PC’s.
• Consulted as needed (on call).
CERTIFICATIONS
AND EDUCATION
• CompTIA A+ Certification
• Attended Louisiana State University; Baton
Rouge, LA (Business Administration / Psychology)
• Attended University of New Orleans; New
Orleans, LA (Business Administration / Psychology)
• Tulane Microcomputer School; New Orleans,
LA (Microsoft Windows Networking classes)
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