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Elina Adia
309 Cambridge Drive
Hicksville, New York 11001
Home # (516) 938-9876
E-Mail: elina@optonline.net
Summary of Qualification
Results oriented with years of extensive experience in all phases of support development, implementations, and project management. An experienced team motivator, analytical problem solver who possesses the business ability to manage, support and implement cost effective user support and revenue generating IT solutions with an emphasis on delivering expectations and empowering the business.
Professional experience
JetBlue Airways
IT Systems Manager November 2007 Present
Lead the relationship and delivery of business solutions for business areas.
Responsible for defining, planning, monitoring and reporting on planned project deliverables which address business requirements as well as supporting production systems that provide the business functionality.
Define and document product functional specifications, making use of standard project management methodology.
Manage the product and service delivery cycles to business areas, which encompass the production and review of management and financial reports in addition to providing direction to IT Project Managers and Business Analysts.
Manage the overall relationship between IT and assigned business units.
Guide the allocation of technical resources to production and support activities.
Work with business unit Crewmembers, define and assist in the design of products or service requirements.
Manage issues product scope, objectives and preliminary budgetary requirements documentation.
Manage the IT and assigned Business unit relationship ensuring that clear and concise requirements are understood and agreed service levels are maintained.
Manage production support services for JetBlue Airways' entire systems area, 24x7x365 days a year.
Define, develop and finalize internal and external service level agreements while obtaining business unit agreement.
Monitor and regularly report on the progress, availability of resources and budgetary status of approved initializes.
Work with PMO, IT Project Managers, ensures that IT resources are available and clearly understands the business unit requirements.
Develop and maintain the IT business unit portfolio of services and products.
Identify and define potential areas of costs savings regarding new product requests.
Ensure that IT and business standards and procedures are maintained in accordance with Company policies.
Interface with IT and business discipline leadership to ensure appropriate support of IT projects.
Work closely with project teams, vendors and other groups to coordinate plans and activities.
Provide continuance guidance and regularly assesses requirements ensuring that project funding, resources and product specifications are aligned to business expectations in accordance with IT policies, standards and procedures.
Manage a portfolio of multiple projects simultaneously, potentially across multiple business units.
Provide overall direction for the service delivery function to assigned departments.
Recommends IT product solutions to business partners Interactions:
Plans, designs, and carries out programs, projects, studies, or other work independently.
Trains, assigns work to, and checks work of Crewmembers; participates in the decision to hire, fire, and promote Crewmembers.
Manage relationship and support of SAP ERP systems. SAP Finance, Human resources, Supply chain, Sales and distribution System and applications.
Scandinavian Airlines System New York, NY November 1976 2007
Information Technology Manager
Responsible for leading all aspects of IT operations, user support and projects for the entire United States operation. Support all business units for each IT discipline, analysis, development, interface, project planning, functional & technical documentation, service provider negotiations and selection, audit control , airport security systems, data communication, product evaluation and purchasing, new site implementations, project execution, reporting, rollout, training, completion, end user satisfaction and acceptance.
Manage IT relationship and technical support for the U S corporate operation, sales offices, reservation call center, airport operations and other business units for all IT activities, including user support, software development and infrastructure projects.
Manage day-to-day administration, operations, support and maintenance of the entire IT operation for all locations (Server, LAN, Desktop, Applications, E-mail, Internet, Data communication, telephony).
Manage network administrators, IT help desk support staff, and application staff, service technicians, and external technical service providers.
Manage and provide directions to service providers and consultants in prioritizing problem resolutions, user support and enhancement projects for existing systems, and systems maintenance and support.
Responsible to evaluate, recognize and identify potential business opportunity and internal efficiency using information technology. Review security risk areas where existing policies and procedures require change.
Responsible for users and business units compliance to follow the corporate IT standards and security policies.
Responsible for technical supports, configurations, enhances or upgrades to IT infrastructure as needed to keep up with the growing business opportunities, demands and user requirements.
Windows NT, 2000, 2003 servers, Windows NT,XP desktop, Citrix, Novell networking infrastructure including Active Directory, TCP/IP, DNS, DHCP, VPN remote systems, Internet access, Cisco WiFi, CRM. Sales force Automation, passenger baggage and cargo security systems and other business applications.
Responsible to interface and coordinate with corporate and regional management, service providers and other groups to coordinate, address IT concerns, activities and ensure project needs are clearly understood, deadlines are defined, delivered and accepted.
Responsible to perform application, system controls and security audit. Communicate and report audit findings and recommendations to corporate Management, internal auditors and external IT auditors.
Responsible to consult and provide guidance to business groups in defining new IT projects, documenting the business needs and preparing a project for evaluation and project prioritization process.
Responsible to interface with various airport authorities, government agency, construction company, service providers as the company first point of contact for overall airport projects involving systems operations, development, implementations of new or/relocation of facilities such as ticket counters, ticket offices, gates, security systems, airport management office and new facilities.
Provide business unit guidance and review requirements for additional IT services. Promote use of available IT solutions, staff resources and internal services to improve performance and increase revenue.
Responsible for IT department budget and monitor operational cost.
Responsible to keep corporate infrastructure and managers informed about the status of day-to-day IT operational status, current project activities and progress.
Marketing and Sales 1986- 1987
Systems Analyst 1983-1986
Application Programmer 1978-1983
Accountant 1976-1978
Amstar Corporation NYC 1969-1976
Staff Accountant
Technical knowledge, Skills and Ability:
Knowledge of technology fundamentals and concepts of networking, Windows Server, Exchange, server, Active directory, Terminal server, Proxy servers, Citrix, Novell, MS SQL, database, web application and various programming languages Cobol, CICS, RPG, JCL, Assembler, Visual Basic, SQL..
Knowledge of Microsoft and other company products including Office Suite, Outlook, Project, Excel, Word, Access, PowerPoint, Publishers, Projects, SharePoint, Visio, CRM and Sales force automation.
Knowledge of ERP SAP systems.
Knowledge of IT best practice, disciplines and interdependencies.
Knowledge of business units demands and emerging technology and how their needs drive IT work.
Knowledge of budgetary processes and cost control.
Knowledge of various Airlines reservations and check-in systems
Knowledge of business functions and thorough knowledge of business operations, objectives and strategies.
Knowledge with years of experience with a variety of information technologies including project management, software development, server engineering, application and users support and business functions
Knowledge of with industry standards in project management development methodologies (PMBOK).
Strong interpersonal, leadership and managerial skills including the ability to motivate others.
Ability to provide staff guidance and work with them to meet our common goals.
Ability to work effectively with all levels and in diverse business environments.
Ability to implement new startup operation from the planning process to start-up completion.
Excellent verbal and written communication skills.
Ability to work in a high-pressure environment.
Ability to rapidly resolve issues and recognize when escalation is necessary.
Effective time management and prioritization skills.
Strong vendor management, negotiation and resolution skills.
Positive attitude, upbeat energy and strong team player.
Solid team and people management skills.
Excellent problem solving and structured thinking skills.
Flexibility, agility and change management skills.
Excellent customer service and an understanding of how IT is ultimately are delivered to the users.
Certifications CNE, CNA, CCA
EDUCATION
Nassau Community College
Garden City, NY
Associate Applied Science
New York University
Division of Business and Management
Data processing and system analysis institute
Salary Requirement Open
309 Cambridge Drive
Hicksville, New York 11001
Home # (516) 938-9876
E-Mail: elina@optonline.net
Summary of Qualification
Results oriented with years of extensive experience in all phases of support development, implementations, and project management. An experienced team motivator, analytical problem solver who possesses the business ability to manage, support and implement cost effective user support and revenue generating IT solutions with an emphasis on delivering expectations and empowering the business.
Professional experience
JetBlue Airways
IT Systems Manager November 2007 Present
Lead the relationship and delivery of business solutions for business areas.
Responsible for defining, planning, monitoring and reporting on planned project deliverables which address business requirements as well as supporting production systems that provide the business functionality.
Define and document product functional specifications, making use of standard project management methodology.
Manage the product and service delivery cycles to business areas, which encompass the production and review of management and financial reports in addition to providing direction to IT Project Managers and Business Analysts.
Manage the overall relationship between IT and assigned business units.
Guide the allocation of technical resources to production and support activities.
Work with business unit Crewmembers, define and assist in the design of products or service requirements.
Manage issues product scope, objectives and preliminary budgetary requirements documentation.
Manage the IT and assigned Business unit relationship ensuring that clear and concise requirements are understood and agreed service levels are maintained.
Manage production support services for JetBlue Airways' entire systems area, 24x7x365 days a year.
Define, develop and finalize internal and external service level agreements while obtaining business unit agreement.
Monitor and regularly report on the progress, availability of resources and budgetary status of approved initializes.
Work with PMO, IT Project Managers, ensures that IT resources are available and clearly understands the business unit requirements.
Develop and maintain the IT business unit portfolio of services and products.
Identify and define potential areas of costs savings regarding new product requests.
Ensure that IT and business standards and procedures are maintained in accordance with Company policies.
Interface with IT and business discipline leadership to ensure appropriate support of IT projects.
Work closely with project teams, vendors and other groups to coordinate plans and activities.
Provide continuance guidance and regularly assesses requirements ensuring that project funding, resources and product specifications are aligned to business expectations in accordance with IT policies, standards and procedures.
Manage a portfolio of multiple projects simultaneously, potentially across multiple business units.
Provide overall direction for the service delivery function to assigned departments.
Recommends IT product solutions to business partners Interactions:
Plans, designs, and carries out programs, projects, studies, or other work independently.
Trains, assigns work to, and checks work of Crewmembers; participates in the decision to hire, fire, and promote Crewmembers.
Manage relationship and support of SAP ERP systems. SAP Finance, Human resources, Supply chain, Sales and distribution System and applications.
Scandinavian Airlines System New York, NY November 1976 2007
Information Technology Manager
Responsible for leading all aspects of IT operations, user support and projects for the entire United States operation. Support all business units for each IT discipline, analysis, development, interface, project planning, functional & technical documentation, service provider negotiations and selection, audit control , airport security systems, data communication, product evaluation and purchasing, new site implementations, project execution, reporting, rollout, training, completion, end user satisfaction and acceptance.
Manage IT relationship and technical support for the U S corporate operation, sales offices, reservation call center, airport operations and other business units for all IT activities, including user support, software development and infrastructure projects.
Manage day-to-day administration, operations, support and maintenance of the entire IT operation for all locations (Server, LAN, Desktop, Applications, E-mail, Internet, Data communication, telephony).
Manage network administrators, IT help desk support staff, and application staff, service technicians, and external technical service providers.
Manage and provide directions to service providers and consultants in prioritizing problem resolutions, user support and enhancement projects for existing systems, and systems maintenance and support.
Responsible to evaluate, recognize and identify potential business opportunity and internal efficiency using information technology. Review security risk areas where existing policies and procedures require change.
Responsible for users and business units compliance to follow the corporate IT standards and security policies.
Responsible for technical supports, configurations, enhances or upgrades to IT infrastructure as needed to keep up with the growing business opportunities, demands and user requirements.
Windows NT, 2000, 2003 servers, Windows NT,XP desktop, Citrix, Novell networking infrastructure including Active Directory, TCP/IP, DNS, DHCP, VPN remote systems, Internet access, Cisco WiFi, CRM. Sales force Automation, passenger baggage and cargo security systems and other business applications.
Responsible to interface and coordinate with corporate and regional management, service providers and other groups to coordinate, address IT concerns, activities and ensure project needs are clearly understood, deadlines are defined, delivered and accepted.
Responsible to perform application, system controls and security audit. Communicate and report audit findings and recommendations to corporate Management, internal auditors and external IT auditors.
Responsible to consult and provide guidance to business groups in defining new IT projects, documenting the business needs and preparing a project for evaluation and project prioritization process.
Responsible to interface with various airport authorities, government agency, construction company, service providers as the company first point of contact for overall airport projects involving systems operations, development, implementations of new or/relocation of facilities such as ticket counters, ticket offices, gates, security systems, airport management office and new facilities.
Provide business unit guidance and review requirements for additional IT services. Promote use of available IT solutions, staff resources and internal services to improve performance and increase revenue.
Responsible for IT department budget and monitor operational cost.
Responsible to keep corporate infrastructure and managers informed about the status of day-to-day IT operational status, current project activities and progress.
Marketing and Sales 1986- 1987
Systems Analyst 1983-1986
Application Programmer 1978-1983
Accountant 1976-1978
Amstar Corporation NYC 1969-1976
Staff Accountant
Technical knowledge, Skills and Ability:
Knowledge of technology fundamentals and concepts of networking, Windows Server, Exchange, server, Active directory, Terminal server, Proxy servers, Citrix, Novell, MS SQL, database, web application and various programming languages Cobol, CICS, RPG, JCL, Assembler, Visual Basic, SQL..
Knowledge of Microsoft and other company products including Office Suite, Outlook, Project, Excel, Word, Access, PowerPoint, Publishers, Projects, SharePoint, Visio, CRM and Sales force automation.
Knowledge of ERP SAP systems.
Knowledge of IT best practice, disciplines and interdependencies.
Knowledge of business units demands and emerging technology and how their needs drive IT work.
Knowledge of budgetary processes and cost control.
Knowledge of various Airlines reservations and check-in systems
Knowledge of business functions and thorough knowledge of business operations, objectives and strategies.
Knowledge with years of experience with a variety of information technologies including project management, software development, server engineering, application and users support and business functions
Knowledge of with industry standards in project management development methodologies (PMBOK).
Strong interpersonal, leadership and managerial skills including the ability to motivate others.
Ability to provide staff guidance and work with them to meet our common goals.
Ability to work effectively with all levels and in diverse business environments.
Ability to implement new startup operation from the planning process to start-up completion.
Excellent verbal and written communication skills.
Ability to work in a high-pressure environment.
Ability to rapidly resolve issues and recognize when escalation is necessary.
Effective time management and prioritization skills.
Strong vendor management, negotiation and resolution skills.
Positive attitude, upbeat energy and strong team player.
Solid team and people management skills.
Excellent problem solving and structured thinking skills.
Flexibility, agility and change management skills.
Excellent customer service and an understanding of how IT is ultimately are delivered to the users.
Certifications CNE, CNA, CCA
EDUCATION
Nassau Community College
Garden City, NY
Associate Applied Science
New York University
Division of Business and Management
Data processing and system analysis institute
Salary Requirement Open
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