IT Service Desk Specialist Sample Resume Format in Word Free Download -->

IT Service Desk Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ruby Reicosky

309 E. Dodridge St. Columbus, OH 43001
Phone: 614-886-9876
E-mail: ruby@yahoo.com


Experience:

IT Service Desk Specialist                          Big Lots Inc.                         Sep. 2010 - Present
·         Utilize crucial time management skills to manage high volume service desk calls, tasks, and escalations while maintaining accurate documentation through use of multiple ticketing software platforms.
·         Provide Training and Tier 1, 2, and 3 support of all computer,  network, and peripheral device hardware and software issues to end users via phone, e-mail, and deskside support.
·         Install, Configure, Upgrade, and Remove  hardware and software systems
·         Perform System restores, Virus removal, Data backup and retrieval
·         Keep accurate and up to date documentation of equipment distribution, and repair procedures.

Hardware Systems Support Lead                   Big Lots Inc.                         Dec. 2006 - Sep.2010
·         Assist with planning, design, research, acquisition, distribution, and tracking of new or upgraded hardware and software systems; recommending modifications as necessary.
·         Provide Tier 2 support of all computer, printer, and network hardware issues to end users
·         Resolves assigned Trouble Tickets within the established time frames
·         Provide Training and Support to end users and other hardware technicians as needed.

IT-POS Hardware Support Specialist          Big Lots Inc.                         Oct. 2005 - Dec.2006
·         Provide Tier 2 support of all computer, printer, and network hardware issues for Store Hardware Equipment and for General Office End Users.

POS Bench Technician                                                   Big Lots Inc.                         May 2003 - Oct.2005
·         Board level troubleshooting and repair of Cash Registers, Back Office PC’s and all POS equipment used in Big Lots Retail Stores and Distribution Centers.


Education:

T.E.C., Columbus, OH
Associates Degree - Electronics Technologies, Feb. 2000

Belmont Career Center, St. Clairsville, OH
Vocational Diploma – Electronics Technologies, May 1998

Jewett-Scio High School, Scio, OH
High School Diploma, May 1998


References available upon request


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