IT Services Manager Sample Resume Format in Word Free Download -->

IT Services Manager Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Nataly Dunn
309 N. Perkins Ferry Rd., #84
Lake Charles, LA  70001
337.240.9876
nataly.dunn@gmail.com

Education
●      CompTIA A+ Certification (COMP001002405700)
Qualifications
●      Routinely manage and administer organizational network systems, media and hardware
●      Versed PC system technician. Extensive experience in onsite and remote hardware and software troubleshooting
●      Considerable background working for both large corporations and small proprietorships
●      Consistently recognized for excellence in customer relations
●      Familiar with troubleshooting and maintenance of phone and telecom systems.
●      Able to adapt to varying work duties and quickly retain new technical and procedural information and details
Career Work Experience

IT Services Manager, dbCommunications, Inc., Temple, TX   2009-2011
                I was responsible overseeing the administration and maintenance of the company LAN and servers, and for the planning and implementation of additions, deletions and major modifications to the company network infrastructure, as well as performing the same role for the company’s customer base.  Other related responsibilities included establishing and implementation of network security and disaster recovery measures for dbCommunications as well as customers needing this service.
                I also performed job functions as a field tech, in both the IT and telecom areas of business.  My technical field work is similar to that described in my work history detailed below, however at dbCommunications, I have added troubleshooting and installation of phone service for company customers as well as managing and completing work orders issued by Birch telecom, Granite Telecommunications, and a host of other vendors.

Technology Service Technician, Gold Key Technology Solutions, Temple, TX   2007-2009
                 My primary role as a technology solution specialist allowed me to utilize all of my technical skills that I acquired throughout my career, primarily by remote support, and via customer site visits when required.  The bulk of services rendered were via a remote desktop and system management tool, and were primarily centered around Windows Server and Workstation management, and network management.

IT and Telecom Jr. Administrator, Acer America, Inc., Temple, TX   2006-2007
                 I was responsible for updating and maintaining the various system load images for all departments at the Acer Temple Support Center, as well as supporting each unit being used by the staff. I also performed routine maintenance tasks on several local and remote production servers used in daily site operations. Additionally, I assisted in maintaining the site PBX and Meridian Mail (voicemail) servers, and I routinely assigned phone numbers to, added, removed, and relocated employee’s phones and cross-connected the lines for all site employees.

Project Leader, Mainstream Computer Services, San Antonio, TX   2004-2006
                 I provided overall computer technical services when working as the role of a technician for Mainstream. I also lead most important commercial contract tasks, including submitting proposals for available job bid requests, and acted as the technical and logistical supervisor for the vast majority of commercial contracts on behalf of Mainstream.

PC Technician, Missing Link, Inc., San Antonio, TX   2004-2005
                 At Missing Link I managed the in-shop staff, as well as maintained hardware inventory for shop and retail needs, and I frequently shifted my job duties to expedite the completing of tasks for some on-site clientele as determined by Management.

Software Support Technician, GlobalSCAPE Inc., San Antonio, TX   2002-2003
                 I primarily supported data transfer applications such as FTP server and client software created and sold by GlobalSCAPE. I also trained and supported my peers who were often less familiar with the nuances associated with GlobalSCAPE’s software.

PC Technician, Subcontract Employee, Temple, TX   2000-2002
                 As a contract technician, I offered general computer and network support as well as end user education for PC system hardware and software maintenance, stressing the importance of user data backups.

Notebook Support Technician, Dell Computer Corporation, Round Rock, TX   1999-2000
                 I primarily offered end user telephone support for notebook PCs to Federal and State Government employees. I commonly dispatched replacement hardware and provided follow-up service.

Technical Support Analyst, Acer America, Temple, TX   1998-1999
                 As an entry level technical analyst, I provided PC hardware support via telephone and email for Acer desktop computer users. I routinely dispatched replacement hardware under team leader authorization.



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