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Greenville , SC
Greenville , SC
Greenville , SC
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Resume of: Dana Cauthen
309
Coldstream Dr.
Boiling
Springs SC 29001
864-706-1230
(cell)
Dana.Cauthen@gmail.com
IT Service Coordinator, Business Analyst,
Systems Analyst, Project Leader/Manager,
Application Developer
Languages: COBOL/COBOL II, APS, Assembler
(BAL), PL/1, Java, Visual Basic
Tools:
SDLC - Ken Orr Structured Requirements Definition, Structured System
Design methodology, Changeman, Endevor, IMS/DL1 (DB/DC), MQ Series, VSAM, CICS,
DB2, DataCom, Oracle, SQL Server, Microsoft and IBM utilities, Microsoft Office
Experienced in various environments (MVS,
z/OS, VM, DOS, s390) with JES2 and JES3 JCL, TSO, ROSCOE, migration of
applications and databases up from client/server and PC environments to
mainframe and from mainframe to PC client/server using Unix on Sun workstations
and various Windows environments ('98, XP, 2000, Windows 7).
Business experience in: Insurance (Summary
Check, OTS (Overpayment Tracking System), Prompt Pay, EOB’s and Health
Statements, National Supplier Clearinghouse, Claims processing, EDI, interfaces
to Federal Government installations and DOJ),
Manufacturing
(order entry, order processing, inventory tracking),
Banking
(CIF/CIS, deposit systems, installment loans, general ledger),
Retail /
wholesale (accounts payable/receivable, billing, inventory, order
entry/processing, payroll/personnel
Education:
Completed Cisco’s Network Engineering
Academy
Certificate in Networking for the
Workplace, South Piedmont Community College
Accounting, Business Management and
Information Technology courses at The University of South Carolina, NC State
and Central Piedmont Community College
Graduated ECPI in computer programming and
system design
Employment history:
October 2006 to Present
United Health Group
Service Coordinator (August 2008 – Present)
Production support team leader for Summary Check and Overpayment Tracking System
applications, acting as a primary technical consultant in researching and
resolving issues and bugs in COBOL / CICS / DB2 programs / transactions, assigning
work through HPSM and coordinating efforts of onshore and offshore teams to manage software releases for
the SSS (Solutions Support and Services) group, working with the Development
group and Business owner to prioritize and coordinate efforts and software
releases, reporting to the Service Manager on daily, weekly and monthly
progress and issues.
My primary duties are day to day monitoring
and maintenance of the Summary Check application which produces payments,
Explanations Of Benefits, and Health Statements to members and providers,
assigning work and monitoring results to insure that the requirements of the
business are being met by the programming staff. Although I am officially not
to do technical work I do sometimes have to step in to help resolve complex
issues with CICS or DB2 SQL, though I do not consider myself an expert on
either, as our team is short on expertise for both of those tools. On a daily
basis I schedule and participate in conference calls with the business owner of
the application and other managers from the applications we interface with,
maintain logs and schedules of tasks in progress to keep priorities in line
with business needs and goals as well as avoiding issues with our customers and
subscribers and resolving issues as they arise.
Systems Analyst (Oct. 2006 – August 2008)
Development of project estimates based on
study of the COBOL / CICS / DB2 programs and the jobs that run them to classify
each estimate based on required effort.
Translating Business Requirements Documents
into Functional Requirements and then working with the
technical teams to facilitate creation of
technical specifications and with the QA group to handle resultant
testing of finished software products.
February 2005 to October 2006
US FoodService
Senior Developer
COBOL2, CICS, JES2 JCL, DataCom, Endevor,
Fileaid, and associated tools, TSO/ISPF through Rhumba in an MVS z/OS
environment
Mainframe software development of the Order
Guide (order entry / order processing) system beginning with gathering and
analysis of users’ requirements, progressing through business design and
technical design into program specifications and coding. “From customer
ordering history and preference models, create customer specific product
catalogs and associated processing.”
Support / oncall duties including application support of CICS online and
batch systems in MVS and cross platform environment with DataCom databases.
July 2004 to December 2004
MetLife Dental Group, Teksystems (contract
consultant)
COBOL2, CICS, BMS, JES2 JCL, Changeman,
VSAM, Fileaid, TSO/ISPF through Attachmate in the MVS z/OS environment
Analysis of previously undocumented
existing software to integrate the new Rapid Payment System (Prompt Pay), for
the purpose of avoiding penalties and interest on late payments of claims.
Designed modifications to existing programs to interface the new enhancements,
programmed new CICS pseudoconversational interactive
programs and screens, then tested, installed and documented the new programs
and enhancements.
October 2002 to October 2003
Milliken Company, MDI (contract consultant)
Spartanburg SC,
COBOL, ADF, IMS DB/DC, Transform on IBM
S390 mainframe with JES2 JCL and TSO/ISPF.
High visibility rapid response team,
reacting to user requests for enhancements and troubleshooting projects of less
than 30 man days duration in Accounts Receivable, Accounts Payable, Payroll,
manufacturing and inventory tracking systems.
October 2000 to September 2001
Coca-Cola, Charlotte NC, SMCI (contract
consultant) - Business Analyst / Technical Project Leader
COBOL, COBOL II, COBOL LE, CICS, VSAM,
Visual Basic, Assembler, MQ Series.
Delivered a business critical, mutli-platform,
cross application software upgrade two months ahead of the one year schedule,
with attendant budget savings, modifying
every business application in the company to meet customer requirements for
correctly recording seven day deliveries rather than the five day delivery
restrictions that had been hard coded in the business’ applications.
February 1998 to October 2000
Alydaar Software (Information Architects) –
Project Leader, Web Developer
Charlotte NC
IBM Mainframe Assembler programmer, Assembler
language project manager, IMS, CICS, VSAM, ADABAS, COBOL, COBOL2, Easytrieve,
Java, C++, HTML, Oracle, DB2, Unix, JES2 and JES3 JCL, TSO/ISPF, VM, MVS, IBM
S/390
Developed "Post Y2K Survival"
classes for our clients and traveled to client sites to train programming staff in COBOL and Assembler programming
techniques and tactics, standardized coding solutions for VSAM files,
CICS, ADABAS, IDMS and IMS databases and walkthrough processes for standardized
coding solutions
Team leader of Assembler language Year 2000
team, managing a team of six and a high of thirty seven projects
simultaneously.
Transitioned to “E-Business” group after
Y2K as Java web developer using Visual Source Safe, Oracle, Dynamo and various
related tools.
June 1997 to December 1997
Blue Cross / Blue Shield of South Carolina,
Alltech (contract consultant)
DB2, CICS, COBOL, FTP, Excel, Access, JES2
PC to mainframe interface tasks for the
PIMS/NSC group using FTP, Excel, Access, etc.
Maintained and enhanced the National
Supplier Clearing system (NSC), (CICS, COBOL, DB2), and Provider Information
Management System (PIMS). Supplying interfaces via files downloaded from the
mainframe for the U.S. Department of Justice. Installing National Provider
System (NPS) software on user department PC's and following up to get them
access within the federal government computers they interact with.
Feb 1997 to June 1997
Royal Insurance, Charlotte NC, Brannon and
Tully (contract consultant)
IMS DB, DB2, CICS, VSAM, JES2, TSO/ISPF,
Endevor, APS, TSO/ISPF
Correcting database problems, syncing up
IMS and DB2 databases with VSAM files.
October 1996 to Feb 1997
SeaLand (Buyers Group), Charlotte NC,
Brannon and Tully (contract consultant)
CICS, DB2, VSAM, COBOLII, FTP, Microsoft
cross platform data transfer/reformatting tools
Migrated SQL server application from
servers in Pacific rim ports back to mainframe
VSAM / COBOL environment
July 1994 to September 1996;
First Union National Bank, Charlotte NC,
CTG (contract consultant)
IMS DB/DC, DB2, APS, COBOL, JES2 JCL,
TSO/ISPF
Developed and implemented Early Warning
(Fraud Avoidance) System
Enhancements to Commercial Sales Tracking
System (CST) and Customer Information System (CIS)
April 1993 to July 1994;
Steelcase Inc., Grand Rapids MI - office
furniture manufacturer, CDI (contract consultant)
IMS DB/DC, CICS, COBOL, COBOL II
Delivered modifications and enhancements to
CICS online systems using IMS databases. Enhancements to add functionality and
interfaces to DB2 for access to the company's newest systems and most up to
date databases, in both batch and
online (CICS) modes with cross platform interfaces
to user workstations.
COBOL to COBOL2 conversion of involved
applications.
June 1988 to April 1993;
Dow Chemical Co., Midland MI
IMS DB/DC, MFS, CICS, ADABAS, Natural,
COBOL
Designed and wrote backup order entry and
transaction tracking system using COBOL, IMS DB/DC and MFS, supported the Sales
Transaction Recording order entry / order processing system
January 1985 to June 1988;
GM / Buick, Flint MI (contract consultant)
IMS DB/DC, MFS, COBOL, PL/1, Easytrieve,
JES2 JCL, TSO/ISPF, VM, MVS
Delivered a crucial software system on time
and under budget by employing time-tested methodology and project management
tools:
Team leader for development of "Tenday
Reporting" system (inventory tracking), IMS DB/DC w/MFS, with Easytrieve
and COBOL batch processing.
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