Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Wilmington ,
DE 19001
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Jada
Williamson
302.650.9876
jada@usa.net
OBJECTIVE To
obtain a position with a technical, management team that will enable me to utilize
my extensive professional IT experience, educational background, and enhance my
strong communication skills.
EXPERIENCE Pepco Holdings Inc. (PHI) - Wash
DC,
Newark ,
DE
(Potomac
Electric, Delmarva Power, Atlantic City
Pepco
Holdings Inc - IT-Infrastructure
Management Group
IT Business Systems Integration for PHI Power
Delivery, Customer
Care Call
Centers
·
One of a few
individuals within PHI Infrastructure Mgmt. Group to help facilitate the
navigation of the PHI-IT organization, its processes and functions on behalf of
the business units as their single POC. (Corporate Forms, Technical Reviews, IT
Reorganizations, and Major Projects).
·
Participate with the
business unit in drafting new project RFPs, vendor evaluations and selection
with consideration for adherence to existing IT standards.
·
Project Management of
new application implementations, including software and hardware upgrades for
PBX, VRU, IVR, IEX TotalView, Natural Language, Verint recording systems, and
others.
·
Provide budgeting considerations
for the IT components within projects.
·
New servers &
applications initialization process – create and review configuration
specifications for updates to master applications DB.
·
Represent the business
at weekly Infrastructure Review Team (IRT) meeting prior to final project implementation
approval.
·
Coordinate vendor maintenance
agreements and technical support of Customer Care, SysOps, EMS
systems and PES, including Verint (formerly Mercom) recording systems. (Voice
recording, Screen capture, Playback, archiving, Agent evaluations), Avaya,
Nuance, HP.
·
Coordinate workstation
certification of new client software with server team.
·
Provide a direct
interface between each of the IT groups and all customers.
·
Review process
improvements and coordinate corporate forms modifications.
·
Mergers,
Acquisitions, & Divestitures – Developed the
IT requirements and coordinated with the 3rd party, all Desktop,
Server, Licensing, Voice and Data circuit and equipment transfers or
cancellations. Represented PHI-IT to ensure an efficient, integrated and secure
transfer of related information, assets and shared data. (COSC, BLEngland, Conectiv Energy Trading)
·
Problem
Coordinator – representative for all PHI-IT
Infrastructure teams in ITIL process to discover and identify root cause for
ultimate problem resolution.
Conectiv Energy Trading
(PHI) – IT Consultant – Jan 2002 – May 2003
·
Dedicated IT support
for new Division startup, Energy Trading, within Conectiv Energy, including the
build out of the new floor and later expansion and move to a new facility,
·
Coordinated computing
requirements, facilities requirements, wiring for voice and data, including the
design of a new computer room with redundancy and failover capabilities, for
data storage arrays and diverse power source using diesel fueled generator.
·
Telecom - Coordinated
installation of new Analog Ring Down (ARD) circuits for direct trader
interaction.
·
Coordinated
installation of voice recording systems from Verint (formerly Mercom) for
analog IPC Turret phones and digital Cisco, VOIP phones for back office support
personnel and traders.
·
Negotiated billing for long
distance circuits with AT&T.
Conectiv (PHI) – IT Consultant Y2K team – Jan
1999–Dec 2001
·
Member of Y2K team
within Infrastructure Group – responsibilities and tasks included interviews, diagraming
& documenting, current systems and network topologies, as a means for
identifying and remediating any Y2K issues, to demonstrate “due diligence” for
mitigating any issues that may arise.
·
Interview subject
matter experts and document current systems including IDNX, ADNX, RTU’s, Cisco
routers, switches, firewalls and circuits within ACE & DELMARVA regions.
Boeing Defense Systems,
Helicopters Division, Ridley Park, PA
(November
1988 to January 1999)
Network Architecture & IT
Support Lead – Jan. 1997 – Jan 1999
·
Provided IT and
Networking support for V22 (Osprey) Helicopter test program at PAX River Naval
Air Station, Patuxent River, Maryland.
·
Working closely with
government, civilian, & Naval IT support teams within the Joint Program
Office.
Network Architecture – June 1991 – Jan
1997
·
Provided technical and
administrative network engineering support to integrate devices on a
distributed network. Resolved computer network problems by analyzing data,
evaluating alternatives, escalating internally or externally as appropriate and
documenting recommendations. Ensured optimal use of company resources and
technology by leading technical reviews of feasibility studies, system designs,
documentation, implementation and validation plans. Evaluated network products
against industry trends and customer requirements. Experience with TCP/IP, routing
protocols, remote LAN access devices, security / encryption, modems, terminal
servers, routers, data switches, data analyzers and network management tools.
·
Participate in
technical design reviews, troubleshoot networking components and review or
provide Cyber security within firewalls.
Desktop
Services Analyst – March 1988 – June 1991
·
Desktop Computing Group
formed for workstation deployment and support
·
Provided IT support to
executive, engineering, finance, & HR departments.
·
Interface with other
sites to troubleshoot and support core applications.
IT
Support Analyst – Nov. 1988 – March 1989
·
Deployed
first desktop workstations to Helicopters Division (IBM PC/XT)
Asbestos Claims
Facility, Princeton, NJ – August 1986 –
October 1988
Director Systems
Programming & Software Development
·
Managed team of software
developers for modeling the liability for claims, of the many class-action
suits filed against the manufacturers of asbestos and their insurers.
·
Reported to VP Systems,
ACF, formed by the manufacturers and their insurers to litigate and mitigate
the many suits filed.
Atlantic
Foundation/Harbor Branch Foundation - March 1984 – July 1988
Systems Consultant
Supervised and staffed the project
team for conversion of a Stock Management Portfolio Analysis System from a PC
platform to a VAX environment.
Managed programmers and consultants
and was responsible for the specification, configuration, vendor negotiations,
site preparation and installation for installing VAX 11/750 & VAX 11/780
computers.
Datacomp Corporation - January
1979 – March 1984
Mgr Administrative Systems
Reported to VP Administration as
member of systems standards committee. I was responsible for Corporate
Financial Systems software and applications. I performed vendor negotiations
made buy vs. make recommendations. I was accountable for programmer staffing,
budget planning, liaison to corporate systems team and networking
considerations for 6 regional branches throughout eastern USA, and the parent
company in Pittsburgh, PA.
Mgr. Special Projects
Reported to Director of Systems, to
implement yellow pages display ads tracking system which interfaced the
display-ad makeup systems comprising of RayComp-III
photo-composition work stations and the
VAX 11/780 computer. Also responsible for liaison for end-users, production
mgt. and MIS operations teams.
Computer Sciences
Corporation (CSC) – 1975 – 1978 – InfoNet Division
Customer Services Representative
– Timesharing services.
United Computing
Services (UCS) – Marketing Support
Representative (CDC, Cray)
Chase Econometrics
Programmer -
FORTRAN. Wharton Model based. Economic
Forecasting, including specific industry modeling.
EDUCATION: Villanova
University
MS Computer Science,
1981
MS Applied Statistics,
1980
Delaware
Valley College
BS
Business Administration,
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