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IT Business Solutions Manager Sample Resume Format in Word Free Download

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Selah Aldred
309 Canyonlands Drive
Rancho Cordova, CA 95001              

(916) 549-9876
selah.aldred@gmail.com



Solution focused Project Manager directing information technology services and business initiated projects.  Expert in overseeing technology improvement initiatives and aligning technology services with business goals.  Skilled in facilitating change in a workforce to support organizational operating, financial, and quality objectives.  Exceptional communicator augmented with hands-on leadership style to continually drive teams towards performance excellence. 

  • Project Management
  • Process Improvement
  • Vendor Management
  • System Implementation
  • Risk Management
  • Budgeting
  • Strategic Planning
  • Business Outreach
  • IT Governance
  • Requirements Analysis
  • Change Management
  • Leadership



PROFESSIONAL EXPERIENCE

Jackson Rancheria Casino and Hotel - Jackson, CA 
                                  
                  02/06 – Present


IT Manager / IT Business Solutions Manager / IT Senior Business Systems Analyst / IT Business Systems Analyst

IT Manager / IT Business Solutions Manager
·      Manage the design, development, and implementation of IT and Enterprise projects.
·      Plan and manage OPEX IT budget in excess of $4,000,000 and Enterprise CAPEX budgets.
·      Manage Enterprise and IT project portfolios.
·      Negotiate and manage contracts and maintain vendor relationships.
·      Directly manage all IT personnel.
·      Facilitate weekly executive and senior management meetings to provide project and operational status updates.
·      Establish, define, and execute IT strategy focused on business alignment. 
·      Evaluate and assign resources required to complete Enterprise projects on time and within budget.
·      Create, maintain, and drive project plans and schedules. 
·      Refine project methodology through continuous review.

IT Senior Business Systems Analyst / IT Business Systems Analyst
·      Provided project management for multiple simultaneous Enterprise and IT projects. 
·      Defined implementation, configuration, and integration requirements for new systems. 
·      Ensured technologies were adequately designed, documented, and implemented to meet departmental and organizational requirements.
·      Expertly produced documentation such as feasibility studies, project plans/schedules, business plans, CBA/ROI, functional/non-functional requirements, workflow identification, and test plans.
·      Provided logical, physical, data diagrams, and documentation for proposed solutions and existing systems.
·      Acted as the subject matter expert for multiple portfolios and served as the system architecture authority within that scope. 
·      Recommended and implemented procedures to automate processes and improve existing applications by performing analysis and solution definition. 
·      Identified, assessed, prioritized, and developed risk mitigation strategies.

Key Accomplishments
·      Acquired failing project 16 months behind schedule and successfully met stakeholder expectations through analyzing the failure, negotiating scope, and changing project participants.
·      Successfully managed over 65 projects with budgets between $20,000 and $2,900,000.
·      Reduced recurring support costs by 14% through application portfolio management and contract negotiations resulting in $167,000 annual savings.
·      Key role in establishing the Business Solutions Group (BSG) focused on business outreach, strategic alignment, analytical services, and custom development.









Key Projects
(role: Project Manager and Business Analyst)
·      VMWare View - Desktop Virtualization (2010)
·      Millennium, Electronic Access Control (2006)
·      VMWare VSphere - Server Virtualization (2008 - 2010)
·      Marketing and Promotional Kiosks (2009)
·      Casino Grand Reopening (2010)
·      WebSense, Internet Filtering (2010)
·      Redundant Data Center (2009)
·      Process Automation of Data Analysis (2009)
·      Casino Data Imaging, Slot Machine Analytics (2009)
·      Digital Signage (2010)
·      Bingo System (2008)
·      Payroll/Accounting Interface (2010)
·      Gaming Test Environment (2010)
·      Application Portfolio Management (2011)
·      SSRS Migration, Replacement of Custom Reports with SQL Reporting Services (2011)
·      UltiPro Web, HR/Payroll Management System (2011)
·      Traka, Electronic Key Management (2009)
·      Oasis Upgrade, Primary Gaming/Accounting System (2011)

Intel Corporation - Folsom, CA 

         10/05 – 02/06
Software Validation Technician
·      Developed and executed test plans and test cases.
·      Escalation contact for off-shore personnel performing validation testing.
·      Interacted effectively with project team members and vendors.
·      Assisted developers and engineers with critical path project obstacles.

Key Accomplishments
·      Identified a bug during project "Conroe" in an x86 processor memory controller hub which resulted in shutting down production in Qiryat Gat, Israel.  Provided testing leadership during outage to quickly resolve and test a solution saving millions of dollars.


           01/98 - 05/05
Business Machine Specialist
·      Accountable for the running, monitoring, and maintenance of all systems. 
·      Quickly diagnosed and repaired causes of system failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance standards. 
·      Analyzed client equipment and operations to determine servicing and supply needs. 
·      Provided installation and on-site repairs for client systems. 
·      Provided end-user technical support.

Key Accomplishments
·      Deployed and configured technology for new store opening ahead of schedule.

LeadTek - Sacramento, CA
            
          02/04 - 12/04
Project Manager
·      Managed software system development and integration through all phases of the software development life cycle from inception to delivery. 
·      Identified, mitigated, prioritized, managed, and resolved project issues, constraints, dependencies, and risks. 
·      Built credibility, established rapport, and maintained communication with stakeholders at multiple levels. 
·      Developed and documented deliverables in compliance with IEEE standards. 
·      Managed a six man team of developers. 
·      Led team in quality assurance tasks maintaining high quality of product.

Key Accomplishments
·      Implemented custom system using secure Apache and MySQL integrated with legacy systems, which supported medical claims and administration, on time and within budget. 
·      System met all defined requirements with a zero report bug count within six month warranty period.



EDUCATION

Computer Science Concentration: Software Engineering, California State University, Sacramento  
  May 2005



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