IT and Business Professional Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Mia Miller

309 Ohio Ave., Nashua, NH    (H) 603.595.9876    (C) 603.566.1230    mia@justEme.com

IT and Business Professional:

Eager to contribute outstanding technical, analytical, people and communication skills.  I am a results oriented professional with over twenty years in the IT industry.  My background includes project management, health industry management, video security, desktop and network technology administration, database and application development, quality assurance and virtualization.

Professional Profile:

·         Analytical thinker with a comprehensive technical and business skill set

·         Excellent written and verbal communication skills, able to bridge the gap between people as well as between people and technology

·         Proficient, resourceful problem solver who regularly thinks outside the box

·         Driven by customer satisfaction

·         Self motivated, flexible and outgoing

Highlights

• Network concepts

o  Wired and wireless, WAN & LAN, DSL, Cable, T-1

o  TCP/IP, DNS, DHCP

o  Cisco, SonicWALL

• Operating Systems
• MS Windows 98/2000/XP/7/Server 2003/2008
• UNIX
• Email
• MS Exchange, SMTP and POP connector
• Outlook, Exchange and POP3 configurations
• Virtualization
• VMware vSphere/ESXi/ESX, Converter, client
• System management/remote support
• Kaseya
• LogMeIn, TeamViewer
• Relational databases and client/server technologies
• MySQL, Progress
• Languages
• 
  
• L, DHTML
• PERL, SQL, PHP
• C, Visual Basic
• Project Management
• MS Project
• Custom applications
• Quality Assurance
• WinRunner
• Test plan and test case writing, development and execution
• Black box and white box, integration, unit, regression, usability and performance testing
• Productivity Tools
• MS Office: Excel, Word, Access, Outlook, PowerPoint, Commit CRM

• Security Systems
• Vivotek and Divis hardware/software
• ARM Electronics cameras/lenses

2011 - Present              Brinestone                   Amherst, NH

Senior IT Specialist

§  Client management including customer satisfaction, problem resolution, service call scheduling, sales and quoting

§  Develop MSP (managed services plan) and pricing structure

§  Provide managed services utilizing various system management and remote support tools

§  Virtualize various systems including Windows NT4.x Server and Workstation, Windows Server 2003/2008, Windows XP and Windows 7

§  Mutliple projects including install/configure SQL Server, MS Exchange server, server/workstation upgrades, patch management

§  Service calls supporting many diverse clients including industrial printers, property managers, manufacturers, dentists, orthodontists, law firms and home users

§  System troubleshooting and repair including all versions of Windows desktop OS, Server 2003/2008, Next OS, Linux, MS Exchange, various switches and routers, VMware VSphere/ESXi, NAS devices, industrial printer, CNC machine

§  Network service and support including complete build and installation as well as new server cutover on live network, configure backup strategies, implement multi-client and point-to-point tunnel VPN

2009 - 2010                   Microtime Computers              Amherst, NH

IT Manager/Business Manager

§  Client management including customer satisfaction, problem resolution, service call scheduling, sales and quoting, pricing

§  Back-office management including HR, payroll, purchasing and billing

§  Sales and marketing

§  IT Outsource service calls supporting many diverse clients including dentists, orthodontists, endotontists, veterinarian, produce shippers, law firms and home users

§  System troubleshooting and repair including all versions of Windows desktop OS, Server 2003/2008, MS Exchange, Symantec SEP, dental intra-oral cameras and x-ray machines,  credit card swipe and PIN pad machines, PBX and VOIP phone systems with integrated paging/music, Intermec Windows CE handhelds, laser printers, various switches and routers, Patterson Eaglesoft, Dentrix, Avimark

§  Network service and support including complete build and installation as well as new server cutover on live network, configuring backup strategies

2007 - 2008                   Healthways Family Practice                Manchester, NH

Co-owner/Practice Manager

§  Design and build out two exam rooms, reception office/waiting area, nurses stations, lab

§  Hire and manage physician, nursing/lab assistants and receptionist

§  Establish accounts with vendors such as Henry Schein and eSurg

§  Direct advertising/marketing efforts

§  Manage budget and inventory

§  Supervise billing, coding

§  Manage technology and infrastructure including install, configure, support laptop-based vitals monitoring software/hardware

2003 - 2008                   Total Body Therapy                 Manchester, NH

IT Manager/Business Manager

§  Desktop/network support

§  Purchase, install, configure Cisco Aironet 1300 access points for inter-building WiFi/WAN

§  Install network cat5-e and telephone cable and drops as required

§  Manage office/maintenance employees and contractors

§  Manage multiple projects with rapidly shifting priorities

§  Develop Excel spreadsheets for budgeting, cost/benefit analysis, analyze data trends in employee/revenue performance

§  Maintain HIPPA compliance with systems and procedures

§  Design, develop and manage company website

§  Responsible for purchasing of computer hardware and software

§  Supervise the move of a multi-room treatment facility and the main office

§  Negotiate final contract with U.S. Attorney’s office and The OIG

§  Process state home healthcare license including employee background checks and the definition and implementation of new procedures for compliance

§  Successfully negotiate higher reimbursement rates with multiple insurance companies

1997- 2003                    Cornerstone Software                 Nashua, NH

Sr. QA Engineer / Project Manager

§  Responsible for quality of products including EaglePro Lease Accounting, HP Tandem RSC middleware

§  Utilize MS Project to manage project with 12 member team (multiple locations & departments)

§  Document, write and execute manual and automated tests for quality using Rational Visual Test, UNIX shell scripts, DOS batch files, PERL, SQL and C

§  Write sample test programs in MS Visual Basic

§  Assist developers in bug reproduction

§  Review and edit product specifications, test specifications and documentation

§  Document bug fix and product release notes

§  Design and develop TCP/IP messaging based test harness written in PERL on both Windows and UNIX for test automation thus boosting test department efficiency by 50%

§  Define and implement Development to QA release process

1995 - 1997                   Progress Software                      Burlington, MA

Sr. QA Engineer / Sr. Technical Support Engineer

§  Responsible for WebSpeed Workshop, browser-based RDBMS/4GL IDE and data dictionary

§  Design, write and perform test cases for front-end and back-end testing

§  Write SQL queries for testing and reporting purposes

§  Installation and administrator of MS IIS and Apache UNIX web servers

§  Responsible for supporting applications for Source Control (Roundtable), Language Translation, Integrated Development Environment (Progress GUI IDE), Report Builder on Windows, UNIX and VMS

§  Develop sample code in Progress 4GL & SQL including event driven GUI front end applications, data dictionary handling routines and report generation

§  Beta program manager for Roundtable source control

§  Product usability testing and front-end design for Roundtable and Report Builder

§  Consistently used as the department “go to guy” for difficult customers

§  U.S. contact for support of I18N (internationalization) and international products

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