Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Mia Miller
309 Ohio Ave., Nashua,
NH (H)
603.595.9876 (C) 603.566.1230 mia@justEme.com
IT
and Business Professional:
Eager
to contribute outstanding technical, analytical, people and communication
skills. I am a results oriented
professional with over twenty years in the IT industry. My background includes project management, health
industry management, video security, desktop and network technology
administration, database and application development, quality assurance and
virtualization.
Professional
Profile:
·
Analytical
thinker with a comprehensive technical and business skill set
·
Excellent
written and verbal communication skills, able to bridge the gap between people
as well as between people and technology
·
Proficient,
resourceful problem solver who regularly thinks outside the box
·
Driven
by customer satisfaction
·
Self
motivated, flexible and outgoing
Highlights
- Network concepts
o Wired and wireless, WAN & LAN, DSL, Cable, T-1
o TCP/IP, DNS, DHCP
o Cisco, SonicWALL
- Operating Systems
- MS Windows 98/2000/XP/7/Server 2003/2008
- UNIX
- MS Exchange, SMTP and POP connector
- Outlook, Exchange and POP3 configurations
- Virtualization
- VMware vSphere/ESXi/ESX, Converter, client
- System management/remote support
- Kaseya
- LogMeIn, TeamViewer
- Relational databases and client/server technologies
- MySQL, Progress
- Languages
- L, DHTML
- PERL, SQL, PHP
- C, Visual Basic
- Project Management
- MS Project
- Custom applications
- Quality Assurance
- WinRunner
- Test plan and test case writing, development and execution
- Black box and white box, integration, unit, regression, usability and performance testing
- Productivity Tools
- MS Office: Excel, Word, Access, Outlook, PowerPoint, Commit CRM
- Security Systems
- Vivotek and Divis hardware/software
- ARM Electronics cameras/lenses
2011 - Present Brinestone Amherst,
NH
Senior IT Specialist
§ Client management including customer satisfaction, problem resolution,
service call scheduling, sales and quoting
§ Develop MSP (managed services plan) and pricing structure
§ Provide managed services utilizing various system management and
remote support tools
§ Virtualize various
systems including Windows NT4.x Server and Workstation, Windows Server
2003/2008, Windows XP and Windows 7
§ Mutliple projects
including install/configure SQL Server, MS Exchange server, server/workstation
upgrades, patch management
§ Service calls supporting many diverse clients including industrial
printers, property managers, manufacturers, dentists, orthodontists, law firms
and home users
§ System troubleshooting and repair including all versions of Windows
desktop OS, Server 2003/2008, Next OS, Linux, MS Exchange, various switches and
routers, VMware VSphere/ESXi, NAS devices, industrial printer, CNC machine
§ Network service and support including complete build and
installation as well as new server cutover on live network, configure backup
strategies, implement multi-client and point-to-point tunnel VPN
2009 - 2010 Microtime Computers Amherst, NH
IT Manager/Business
Manager
§ Client management including customer satisfaction, problem
resolution, service call scheduling, sales and quoting, pricing
§ Back-office management including HR, payroll, purchasing and billing
§ Sales and marketing
§ IT Outsource service calls supporting many diverse clients including
dentists, orthodontists, endotontists, veterinarian, produce shippers, law
firms and home users
§ System troubleshooting and repair including all versions of Windows
desktop OS, Server 2003/2008, MS Exchange, Symantec SEP, dental intra-oral
cameras and x-ray machines, credit card
swipe and PIN pad machines, PBX and VOIP phone systems with integrated
paging/music, Intermec Windows CE handhelds, laser printers, various switches
and routers, Patterson Eaglesoft, Dentrix, Avimark
§ Network service and support including complete build and
installation as well as new server cutover on live network, configuring backup
strategies
2007 - 2008 Healthways Family Practice Manchester, NH
Co-owner/Practice
Manager
§ Design and build out two exam rooms, reception office/waiting area,
nurses stations, lab
§ Hire and manage physician, nursing/lab assistants and receptionist
§ Establish accounts with vendors such as Henry Schein and eSurg
§ Direct advertising/marketing efforts
§ Manage budget and inventory
§ Supervise billing, coding
§ Manage technology and infrastructure including install, configure,
support laptop-based vitals monitoring software/hardware
2003 - 2008 Total Body Therapy Manchester,
NH
IT Manager/Business
Manager
§ Desktop/network support
§ Purchase, install, configure Cisco Aironet 1300 access points for
inter-building WiFi/WAN
§ Install network cat5-e and telephone cable and drops as required
§ Manage office/maintenance employees and contractors
§ Manage multiple projects with rapidly shifting priorities
§ Develop Excel spreadsheets for budgeting, cost/benefit analysis,
analyze data trends in employee/revenue performance
§ Maintain HIPPA compliance with systems and procedures
§ Design, develop and manage company website
§ Responsible for purchasing of computer hardware and software
§ Supervise the move of a multi-room treatment facility and the main
office
§ Negotiate final contract with U.S. Attorney’s office and The OIG
§ Process state home healthcare license including employee background
checks and the definition and implementation of new procedures for compliance
§ Successfully negotiate higher reimbursement rates with multiple
insurance companies
1997-
2003 Cornerstone
Software Nashua,
NH
Sr. QA Engineer /
Project Manager
§ Responsible for quality of products including EaglePro Lease
Accounting, HP Tandem RSC middleware
§ Utilize MS Project to manage project with 12 member team (multiple
locations & departments)
§ Document, write and execute manual and automated tests for quality
using Rational Visual Test, UNIX shell scripts, DOS batch files, PERL, SQL and
C
§ Write sample test programs in MS Visual Basic
§ Assist developers in bug reproduction
§ Review and edit product specifications, test specifications and
documentation
§ Document bug fix and product release notes
§ Design and develop TCP/IP messaging based test harness written in
PERL on both Windows and UNIX for test automation thus boosting test department
efficiency by 50%
§ Define and implement Development to QA release process
1995
- 1997 Progress
Software Burlington, MA
Sr.
QA Engineer / Sr. Technical Support Engineer
§ Responsible for WebSpeed Workshop, browser-based RDBMS/4GL IDE and
data dictionary
§ Design, write and perform test cases for front-end and back-end
testing
§ Write SQL queries for testing and reporting purposes
§ Installation and administrator of MS IIS and Apache UNIX web servers
§ Responsible for supporting applications for Source Control
(Roundtable), Language Translation, Integrated Development Environment
(Progress GUI IDE), Report Builder on Windows, UNIX and VMS
§ Develop sample code in Progress 4GL & SQL including event driven
GUI front end applications, data dictionary handling routines and report
generation
§ Beta program manager for Roundtable source control
§ Product usability testing and front-end design for Roundtable and
Report Builder
§ Consistently used as the department “go to guy” for difficult
customers
§ U.S. contact for support of I18N (internationalization) and
international products
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