IT Administrative Assistant Sample Resume Format in Word Free Download -->

IT Administrative Assistant Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

309 Camille Drive                                                                                                          518-209-9876
Ravena, NY 12001                                                                                          Dana@ymail.com
         



A+ Certified, Help Desk Technician seeking to expand career within the information technology field.

Professional Experience

Atlas Copco Comptec LLC, Voorheesville, NY                                                                                                      1996-2010
Atlas Copco is a global producer of integrally geared (and other) compressors for the gas and process industry.
  
  Service Desk Engineer/ IT Administrative Assistant (1998-2010)
Successfully provided user support and customer service to 250 employees on company supported computer applications and platforms, via phone and help desk database. Troubleshot problems and advised on appropriate actions.
■         Provided technical assistance for large user base (diagnosed and resolved technical hardware and software issues, identified and escalated issues when necessary to appropriate resource).
■         Initiated and tracked support tickets through an electronic help desk database
■         Assisted Level II Technicians with troubleshooting advanced issues
■         Adhered to Service Level Agreements
■         Utilized IBM AS-400 System; created and maintained up to 125 user profiles, monitored system, oversaw printing operations, and managed peripheral equipment.
■         Ordered / installed computer software and peripherals, responsible to order and track all company hardware.
■         Maintained all company software / hardware contracts including Blackberry, cell phones and user security tokens.
■         Managed company assets database, computer-related leases and Equant token provisioning (tokens for remote access).
■         Tracked employee training for Human Resources Department.
■         Approved, processed and paid vendor invoices, created shippers, restricted ERP access for accounting month end.
■         Interfaced with up to 20 vendors on a regular basis. Maintained excellent working relationships.

   Accounts Payable Clerk (1996-1998)
Performed day to day processing of accounts payable transactions to ensure finances were maintained in an effective and accurate manner.
■         Received and verified invoices / requisitions for goods as well as services; verified transactions, complied with financial policies and procedures.
■         Entered data for payment of invoices and prepared vendor checks for mailing.
■         Maintained listing of accounts payable and vendor files.



Education
Hudson Valley Community, Troy, NY
AAS - Business Administration
 

Courses / Certifications
  • A+ Certification, 2011
  • Dell Warranty Parts Direct Certification, 2009
  • ITIL V3 Foundation Certified, 2008
  • Supporting Users Running the Microsoft Windows XP Operating System Course, 2011
 
 


                                                                                               
                          




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