IT Administrative Assistant Sample Resume Format in Word Free Download -->

IT Administrative Assistant Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download



309 Camille Drive                                                                                                          518-209-9876
Ravena, NY 12001                                                                                          Dana@ymail.com
         



A+ Certified, Help Desk Technician seeking to expand career within the information technology field.

Professional Experience

Atlas Copco Comptec LLC, Voorheesville, NY                                                                                                      1996-2010
Atlas Copco is a global producer of integrally geared (and other) compressors for the gas and process industry.
  
  Service Desk Engineer/ IT Administrative Assistant (1998-2010)
Successfully provided user support and customer service to 250 employees on company supported computer applications and platforms, via phone and help desk database. Troubleshot problems and advised on appropriate actions.
         Provided technical assistance for large user base (diagnosed and resolved technical hardware and software issues, identified and escalated issues when necessary to appropriate resource).
         Initiated and tracked support tickets through an electronic help desk database
         Assisted Level II Technicians with troubleshooting advanced issues
         Adhered to Service Level Agreements
         Utilized IBM AS-400 System; created and maintained up to 125 user profiles, monitored system, oversaw printing operations, and managed peripheral equipment.
         Ordered / installed computer software and peripherals, responsible to order and track all company hardware.
         Maintained all company software / hardware contracts including Blackberry, cell phones and user security tokens.
         Managed company assets database, computer-related leases and Equant token provisioning (tokens for remote access).
         Tracked employee training for Human Resources Department.
         Approved, processed and paid vendor invoices, created shippers, restricted ERP access for accounting month end.
         Interfaced with up to 20 vendors on a regular basis. Maintained excellent working relationships.

   Accounts Payable Clerk (1996-1998)
Performed day to day processing of accounts payable transactions to ensure finances were maintained in an effective and accurate manner.
         Received and verified invoices / requisitions for goods as well as services; verified transactions, complied with financial policies and procedures.
         Entered data for payment of invoices and prepared vendor checks for mailing.
         Maintained listing of accounts payable and vendor files.



Education
Hudson Valley Community, Troy, NY
AAS - Business Administration

 

Courses / Certifications
  • A+ Certification, 2011
  • Dell Warranty Parts Direct Certification, 2009
  • ITIL V3 Foundation Certified, 2008
  • Supporting Users Running the Microsoft Windows XP Operating System Course, 2011



 
 


                                                                                               
                          




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