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Information Transport Solutions Inc.,
Wetumpka, AL 2003
– Present
Senior Systems Analyst, General Dynamics,
Montgomery, AL
Network Infrastructure
Specialist, CDO Technologies,
Montgomery, AL
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KAYLEE MINOR
EXECUTIVE IT & OPERATIONS
MANAGEMENT
Prattville, AL • Tel 334.380.9876 •
kaylee@charter.net
Accomplished Technology Leader with the rare scope and breadth of
ability to define, implement, and lead the execution of technical strategies that
strengthen organizational performance. Creates roadmaps and stays current with
technology, market, and economic trends with a focus on sustainability and continuous
improvement.
Leverages wide-ranging talents in computer technology and staff leadership,
effectively managing organizational change, mitigating risk, infusing new
ideas, and providing project deliverables on-time and within budget.
AREAS OF STRENGTH
Budget Management • Business Solutions • Change Management • Contract
Management • Cost Control
Performance Improvement • Quality Assurance • Team Leadership • Vendor Management
PROFESSIONAL EXPERIENCE
Information Transport Solutions Inc.,
Wetumpka, AL 2003
– Present
A full-service provider of technology solutions integrating Voice, Video
and Data to make organization more profitable and productive. ITS delivers
customized solutions to a wide range of organizations focused in the Southeast.
VP, Operations
(2007 – present)
Ensures the seamless execution and delivery of more
than $40M in services. Coordinates the activities of 54 NOC engineers,
installers, and project managers, ensuring alignment with established goals,
objectives, and policies. Optimizes financial performance by managing all
aspects of the billing process including invoice creation/review, setting of
billing rates, and monitoring of service level agreements (SLA). Partners with
other members of the Senior Management Team in setting the strategic direction
of the company by establishing priorities and objectives.
Key highlights
·
Facilitated SSAE 16 certification for the
NOC through the development and implementation of new processes and procedures.
·
Created an environment of high performance
for staff by establishing a training curriculum and focusing on technical
certifications for all employees.
·
Consistently exceeds expectations in
meeting SLAs 99% of the time while staying under budget.
·
Established and staffed a second NOC in the
southern region.
·
Awarded Employee of the Year in 2008.
Senior Systems
Network Engineer (2003 – 2007)
Led and mentored 15 technical staff in performing
activities to support clients’ business objectives, including security checks,
system monitoring, database/backup checks, and system performance analysis. Worked
closely with clients to assess their systems and make recommendations for
technology solutions that aligned with business strategy and objectives.
Personally performed a wide range of IT activities including
configuring/updating Firewall Access Control Lists (ACLs), security policies,
and network objects; monitored ACS logs to verify authorized access;
reengineered network infrastructures; created/managed numerous domain
infrastructures to support current and future business needs.
Key highlights
·
Quickly promoted through positions of
increasing scope and profile to become a leader within the company.
·
Improved telephony services by directing
the implementation of Voice over IP (VoIP) installations across the Southern region.
Kaylee Minor, continued kaylee@charter.net
Alfa
Insurance, Montgomery, AL 2000
– 2003
Provides
personal insurance and financial services to more than a million customers in
12 states, and is the leading insurance company in the state of Alabama with
more than 2600 employees.
Support analyst
Leveraged in-depth technical expertise to quickly
transition from Lead Desktop Engineer, supporting 1500 end users in the home
office, to Support Analyst, ensuring the operating efficiency of 120+
application servers.
Key highlights
·
Enhanced the efficiency of data protection
by moving the company to a new anti-virus solution.
·
Improved the functionality of the networks
at all satellite offices by upgrading the dial-up service to a fiber connection
with a VPN trunk back to the home office.
·
Led the successful installation of a new
Dell datacenter and subsequent data transfer.
ADDITIONAL EXPERIENCE
Senior Systems Analyst, General Dynamics,
Montgomery, AL
Network Infrastructure
Specialist, CDO Technologies,
Montgomery, AL
College of
Business Computer Lab Assistant, Alabama State University, Montgomery,
AL
EDUCATION
EMBA, Auburn University - anticipated spring 2012
BS, Computer Information Systems (CIS), Alabama State University
specialized Certifications
Certified Computer Hardware Technician (A +)
Certified Local/Wide Area Networking Professional (Network +)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Administrator (MCSA)
ISO/IEC 27002 Information Security Foundation Certified
Certified HIPAA Professional
ITIL Training
TECHNOLOGIES
Platforms: Windows Server, 2000, 2003, 2008, 9x/XP/Vista/7, Linux
Ubunta, Red Hat, Virtualization, VMware Server
Hardware: Cisco ACS Server, Cisco VPN Concentrator, IPRISM, Cisco
PIX Firewall, Cisco Voice Gateways, Cisco Routers, CISCO Call managers
Switches, PCs and compatibles; Dell NAS/SAN Servers, IBM Netfinity
servers, IBM OS/390 Mainframe, EMC SAN/NAS, Cisco UCS Servers
Software: HP OpenView, CA Unicenter, Dell Open Manage, Cisco Works,
Tripwire Security Software, Microsoft
ISA, Oracle, Anti-virus (Trend, McAfee, Norton), Microsoft Exchange,
PeopleSoft, S3+, Veritas Backup, Internet Information Server, , CISCO Unity
Voicemail, DNS, WINS, DHCP, RAS, TCP/IP, RIP, VLAN, Access Server, Active
Directory, Nimsoft, ConnectWise, Call Detail Recording (CDR)
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