Information Systems Contractor Sample Resume Format in Word Free Download -->

Information Systems Contractor Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
DANA WHEELER
309 Markum Lane, Madison, AL 35001
Work: 256-842-1230 Cell: 256-701-9876
dana@knology.net



Strengths & Competencies

§  Analytical and problem solving skills
§  Troubleshooting technical issues
§  Can-do attitude
ü  Adaptable, Resourceful, & A Quick Learner
ü  Self-starter and activator
ü  Competitive Achiever

Technical Skills

§  Operating Systems:  Windows 95, 98, XP, Vista, NT, Windows 7, Server 2000
§  Fluent with:, BMC Remed, Oracle 10g & 11g, SQL, Oracle ApEx, HTML/5, Visual Basic and .Net, SAP
§  Familiar With:  C++, Java, Unix, ITIL


Education

Bachelors in Business Administration
In Management Information Systems – May 2010

The University of Alabama Huntsville,   Huntsville, AL



Certifications

Secret Clearance, Granted January 2011
CompTIA Security+, Obtained December 2010
Microsoft 60-780 MCTS, Windows 7 Configuration, Obtained June 2011

Work Experience

Jacob’s Technology, LOGSA - USAMC, Contractor
2010 – Present

Daily Duties:
§  Process Newly Assigned System Access Requests (SARs). Process Expired/Incorrect (SARs), Process Functional SARs, Review Functionally complete SARs and create Remedy Tickets as appropriate, Assist Functional Approvers with FSARs when needed.
§  Maintained BMC Remedy Profiles.  Maintained BMC Remedy SAR Team Queues.
§  Provide phone support for Remedy Users and Remedy Training when requested
§  Weekly & Monthly reports generated from BMC Remedy queues.
§  Assists New Employees with In processing and submitting SARs.
§  Maintained the BMC Remedy VM Servers, maintained uptime and reliability.

Other Duties:
§  Remedy Process Management.
§  Non-Standard On Demand Reporting when requested.
§  Remedy Custom Programming & Form updating.
§  Create Remedy Process Documentation.



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