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Kylie Enz
Mobile Phone: (915) 503-9876
Mobile Phone: (915) 503-9876
E-mail: kylie@gmail.com
QUALIFICATIONS
●
Operating
Systems: Windows XP, 95, 98, ME, 2000, NT, CentOS, FreeBSD.
●
Software:
Microsoft Active Directory, Norton Ghost, Microsoft Visual Studio, Cisco VPN, Microsoft Office, Visio, Project, Lotus
Notes, Microsoft RDC, Tivoli Remote Control, VNC, MySQL, Oracle, Access, Apache web server, VirtualBox.
●
Local
Area Networks: DHCP, DNS, FTP, HTTP, TCP/IP, VPN
●
Help
desk Ticket Systems: HEAT, Manage Now, Right Now.
●
Monitoring
Tools: SLA Commander, Tivoli Enterprise Portal, Big Brother, Spectrum.
●
Over
seven years experience in systems administration, networking, and PC repair.
WORK EXPERIENCE
Information Systems Engineer
December 2010 - Present
Qwest/CenturyLink | Albuquerque, NM
Responsible for the installation,
maintenance, troubleshooting, and repair of HP and IBM servers in an 8,000
square foot data center environment. Performed troubleshooting procedures on
servers and network equipment using Fluke meter and crash cart. Familiar with
the operation and function of CRAC units, PDUs, diesel generators, and power
distribution panels in support of data center operations.
Consultant
October 2010
Fort Bliss | El Paso, TX
Operated as a Dell technician for
the US Army's computer refresh project. Installed and configured Dell desktop
units to the Army's specifications.
Consultant
August 2010
Kohl's | Albuquerque, NM
Acted as a technician in support of
a new store setup. Performed installation and configuration of IBM Point-of-Sale
systems in various configurations.
HP Consultant
August 2010
Enterprise Rent-A-Car | Albuquerque,
NM
Acted as a consultant for HP in
support of Enterprise's server upgrade project. Performed site survey prior to
replacement, and completed the switchover
and replacement of an HP3000 server unit.
HP Consultant
July 2010
Waste Management | Rio Rancho,
Farmington, Santa Fe, & Taos, NM
Acted as a consultant for HP during
Waste Management's computer refresh project. Performed setup of new desktop and
laptop HP computers, performed operating system and hardware upgrades for
existing Dell desktop and laptop units. Completed network and printer setup
tasks for workstation and kiosk units.
Dell Consultant
June 2010
Boeing | El Paso, TX
Acted as a Dell consultant during
Boeing's printer optimization project. Performed setup for Lexmark printers and
multi-function devices. Performed data-wiping operations on HP printers and
multifunction devices.
Xerox Consultant
April 2010
ADP | El Paso, TX
Acted as a Xerox consultant during
ADP's printer/copier refresh project. Performed setup for Xerox model M20i,
3600 and 8860 printers and multi-function devices.
Desktop Support Technician
November 2009 – December 2009
Cardinal Health | El Paso, TX
Involved in the migration and new
computer roll-out project for Cardinal Health. Assisted in the migration of 120
Windows XP computers to an existing domain. Resolved user issues with Microsoft
Office 2003/2007 and Outlook, data recovery, network drives, VPN, and login
credentials.
Change Management/Network &
Application Monitoring Specialist
August 2008 – August 2009
US Forest Service | Albuquerque, NM
As a member of the Enterprise
Operations Center, assumed the duties as Assistant Change Management Coordinator.
Responsible for the vetting of hardware and software changes to network
resources, servers, desktop, and laptop systems. Performed as part of a team
responsible for the overall function and reliability of the USDA Forest Service
infrastructure, including Citrix and Microsoft SQL servers. Assisted in network
and application troubleshooting in support of 40,000 end users.
Monitoring and troubleshooting tools used include: SLA Commander, Tivoli Enterprise Portal, Big Brother, Spectrum.
Monitoring and troubleshooting tools used include: SLA Commander, Tivoli Enterprise Portal, Big Brother, Spectrum.
Level 2 Support Technician
July 2007 - August 2008
US Forest Service | Albuquerque, NM
As part of the Active Directory
Strike Team, assisted in the migration of 40,000 end users to a newly created
common domain. Resolved BIOS, profile migration, network drive mapping,
Microsoft Office 2003/2007, and Lotus Notes issues, by working closely with end
users. Re-imaged laptop and desktop units with Windows XP/2000 as required.
Repaired and replaced motherboards, hard drives, and RAM as necessary. When
necessary, re-imaged laptops and desktops were shipped to the customer. Used
Microsoft ADUC tool to reset user passwords and unlock user accounts. Resolved
problems related to network printers, scanners, and plotters. Diagnosed
and repaired VPN issues for remote users.
Consultant-Desktop Support
October 2006 - June 2007
PNM | Albuquerque, NM
As a member of the Enterprise Client
Group, resolved software and hardware issues in support of 500 end users.
Extensive use of network troubleshooting skills, user migration software tools,
and remote desktop software. Experienced in resolving issues with Microsoft
Outlook, Office 2003/2007, and Oracle RDBMS. Resolved issues with BlackBerry
and Motorola Q wireless devices. Re-imaged laptop and desktop units with
Windows XP/2000 as required. Repaired and replaced motherboards, hard drives,
and RAM as necessary. Resolved problems related to network printers, scanners,
and plotters. Diagnosed and repaired VPN issues for remote users.
Desktop Support Technician
August 2006 - October 2006
Lovelace Healthcare Systems |
Albuquerque, NM
Involved in the virus removal and
new computer roll out project for Lovelace Healthcare System. Applied system
patches and virus detection software on Windows NT/2000/XP systems. Resolved
issues with Office 2003 and Outlook. Worked closely with end-users to train
them in the use of new systems. Re-imaged laptop and desktop units with Windows
XP/2000 as required. Repaired and replaced motherboards, hard drives, and RAM
as necessary. Resolved problems related to network printers.
Freight Broker/Information
Technology Administrator
October 2004 - April 2006
LRC International | Long Beach, CA
Scheduled pickup and delivery
appointments for LTL and FTL shipments throughout the US. Traced the progress
of each shipment while in transit. Negotiated rates with Owner/Operators.
Provided shippers with quotes. Installed and maintained a Windows XP LAN for a
logistics company that grew from a $300,000 to a $3,000,000 per year business.
Ensured that mission critical data was backed up and secure. Scheduled software
upgrades and patches. Performed all hardware repairs and upgrades.
Software Developer/Systems
Administrator/Computer Skills Instructor
December 2003 - December 2004
Foreign Trade Institute | Long Beach,
CA
Developed audio-visual training
software for use by students in the Import/Export and Foreign Trade Industry.
This resulted in a reduction of the required training time for such subjects as
Letters of Credit, Logistics, and US Customs by 50%. Installed and maintained a
LAN of 40 computers in a Windows XP/2000/ME environment. Taught classes in the
use of Microsoft Windows XP, Word, Excel, Access, and Powerpoint.
Electrical/Electronic Technician
August 1988 - September 1999
McDonnell Douglas / Boeing Aircraft
Company | Long Beach, CA
Coordinated the efforts of
Engineering, Planning, and Manufacturing to
develop the electrical system in the MD-11 commercial aircraft,
resulting in a high quality product being built.
Assembled all the plans and specifications, and verified all work was
complete prior to inspection, making it possible for the MD-11 to become
certified by the FAA, and put into full production.
Managed labor scheduling, workflow, and parts control, resulting in a
reduction of build time from three months to three weeks for the
Electrical Power Center of the MD-11.
develop the electrical system in the MD-11 commercial aircraft,
resulting in a high quality product being built.
Assembled all the plans and specifications, and verified all work was
complete prior to inspection, making it possible for the MD-11 to become
certified by the FAA, and put into full production.
Managed labor scheduling, workflow, and parts control, resulting in a
reduction of build time from three months to three weeks for the
Electrical Power Center of the MD-11.
EDUCATION
Bachelor's Degree (June 2002)
DeVry University |
Computer Information Systems/Summa
Cum Laude
CERTIFICATION
ITIL v. 3 (June 2009)
ADDITIONAL TRAINING
The following training was provided
by the USDA:
Introduction to UNIX
|
UNIX: Overview
|
UNIX System Architecture
|
Planning a Linux Implementation
|
Customizing the UNIX User
Environment
|
File Handling in Linux
|
Administrative Tasks in Linux
|
Debian and Redhat Package
Management
|
Windows Security/Security in
Windows Vista
|
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