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PROFESSIONAL EXPERIENCE

Summary – Professional expertise in Information Technology Training and project deployments including SAP implementations spanning the past 14 years. Industries have included Oil and Gas, Manufacturing, Consumer Products, Medical, Retail and Education.

Devon Energy – Oklahoma City, Oklahoma (2/2011–11/2011) – Manager of Administrative Services Group (ASG) which is Devon’s titling for IT Training. Provided team leadership for 6 training and development specialists for daily operations of training department as well as provide support for large SAP implementation. Performed as a working manager who managed annual budget and also recognized and developed the skills and career goals of my team.  I strive to ensure that team workloads are balanced, and manage the process from the needs analysis, strategic planning to execution of our work. I value the quality of all working relationships and respect the dignity and skills of all team members. Additionally, together we actively addressed the training needs of our internal customers within the business organization. I reported directly to the Sr. Director of our group.

9/2001 – 2/2011 – WebOrion-Enterprises, LLC, Independent Senior Consultant

Owner/Manager -– Subcontracting the following projects during this time:

Walmart – Bentonville, Arkansas – (2/2009-2/2011) Subcontracted through Clarity Consulting - Partnering with Talent Development Team at Walmart Home Offices as Instructional Design Consultant, providing Standard Operating Procedures development for store associate training deployment. Conducted initial interviews to capture processes while guiding field managers through standards and quality management of deliverables. Tools utilized have included MSOffice, SharePoint and Captivate 4.

Cameron – Houston, Texas – (5/2010–12/2010) Subcontracted through Third Rock Management Consulting - Instructional design and development of training solution prototype for global Business Transformation project using SAP 6.0 as the application. Design solution incorporated a blended approach including classroom Instructor-led learning, eLearning, Webinars and computer-based simulations. Scope of development has included using extracts from Industry Print (a Deloitte modeling tool) to design process driven training and consulting with Business Experts to determine business requirements for learning outcomes.

Shell Oil Company, Shell Lubricants – Houston, Texas - (3/2006-5/2008) Subcontracted through Obsidian Technical Communications - Global SAP Implementation FI, Order-to-Cash, Supply Chain – Instructional Designer, responsible for the design, development, and deployment of Order-to-Cash training, including Train-the-Trainer. The complete revision of their sales and distribution organization, as well as customer service operations were a major part of this deployment.

Champion Technologies – Houston, Texas – (2/2005-12/2005) Subcontracted through Obsidian Technical Communications –Training Development Lead – Utilizing Insite/Resite Suite of products, designed content for SAP Reference-Based website and customized on-line help content. Managed conversion of documentation to establish custom on-line help and Intranet site.

Shell Oil Company– Houston, Texas - (3/2003-3/2004) Subcontracted through Obsidian Technical Communication - Training Development Lead - During Shell People (their project name for the HR modules), completed successful implementation in the US of SAP 4.6 HR modules, including OM/PA, PD, Benefits, Time and Payroll, ESS and Managers DeskTop. Responsible for training development budget of >$1.5M and management of 14 on-site team resources to achieve development of deliverables. Served as Team liaison on Change Management team with Project Leadership.

Cooper Cameron, Inc. – Houston, Texas - (2/2002-3/2003) Subcontracted through Obsidian Technical Communications - SAP Training Team Lead – Managed on-site contract team of 10 developers, and installation and configuration RWD InfoPak suite at Cooper Cameron, Inc. Customized and delivered all RWD InfoPak Publisher training, and supported 90+-employee developers. SAP 4.6 Implementation of FI/CO, HR, SD, QA, WM, and also PLM.

Apache, Inc. – (8/2001 – 1/2002) Subcontracted through Obsidian Technical Communications - SAP Training Consultant - Provided Training development and delivery support for Apache, Inc. utilizing RWD InfoPak suite. SAP 4.6 Implementation of Financials, including Joint Venture Accounting, and Asset Management.

1/1994 - 12/2000 Tyson Foods, Inc. Springdale, AR
IS Manager, Technical Writing, Training, & Office Automation; SAP Training Team Lead

Summary - Responsibilities included supervision of direct reports and annual budgets. Scope of direction included deployment of conversion to SAP Financials, MM, IM, Plant Maintenance and HR and upgrade project to over 70 plant locations in the United States.

·       Directed expansion of delivery methods to include technology-based training

·       Performed SAP Training Team Lead role on Change Management Team for SAP projects, both initial rollouts as well as upgrades for the Financials, Production Planning, and Human Resources Projects

·       Consulted with Business Unit leaders and outside contracting companies, to balance resources and deliverables to match business requirements

·       Responsible for Budget planning and reporting, as well as for team career development

·       Designed customized training content and delivery methods, based on company infrastructure and employee skills

·       Developed and initiated on-going documentation and training strategies

8/1991 - 7/1993 National Park Community College, Hot Springs, AR
Instructor, Data Processing/Computer Specialist
Delivered Computer Instruction (Spreadsheet Applications, Systems Operations, Introduction to Computing) in Data Processing Department for faculty, students and the general public.

12/1989 - 6/1991 Computerland, Lufkin, TX
Account Executive, IBM Education Specialist
Responsible for retail sales of computer systems and software. IBM Education Representative, territory included 11 counties in Southeast Texas. Provided recommendation and installation of IBM Learning Centers within schools and organizations.

EDUCATION
12/1992 National Park Community College US-AR-Hot Springs
Associate Degree – General Studies

Who's Who on Campuses – 1993

Additional Continuing Education or Skills:

Improving Your Project Management Skills: The Basics for Success - American Management Association (AMA)
Improving Your Managerial Effectiveness (AMA)
Managing Emotions in the Workplace (AMA)
Implementing Multimedia Learning Programs – NetG
Lessons in Leadership
Improving Your Writing Skills
Web Developers Conference

Kaplan STT Trainer 5.2

uPerform, (previously RWD InfoPak Suite)

SharePoint

Medical Manager – Practice and Billing Management Software

2012 InfraGard Arkansas – Physical and Cyber Security Seminar

2012 LEED Green Associate Certification Prep – currently studying for exam

2012 Fayetteville Forward: Green Economy Group, Volunteer serving on 2 committees

2012 Seedling Film Festival – Volunteer Project Manager Chair

2012 Membership in US Green Building Council – NW Chapter

Professional and Personal References available upon request.

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