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P.O. Box 204
Pillow , PA 17001
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MIRACLE FISHER
717-480-9876 cell
570-758-1230 home
Miracle.fisher@hotmail.com
SUMMARY
Desktop/
Helpdesk profession with varied experience in the IT field, Able to handle
large scale support role as well as small shops. Industry experience at
Citibank, Citifinancial, Subaru, etc.
Experience with handling network Active Directory , DNS, exchange, hardware/ software installs,
Network Security, DB2 , SQL Server and server configuration. Experience with MS Operating System, UNIX,
Linux, MS Office. Able to handle various call tracking systems including
Remedy, Crystal Reporting, Web Sphere And Domino Server , installation,
networking TCIP, RJ45, Cisco configuration, as well as various peripherals and
system-operations, Able to handle multiple projects concurrently and with
professionalism.
EDUCATION
§ ITT Technical Institute- Information
Technology – Computer Network Systems– Associates Degree. Skills include: DNS, Exchange, Linux Red Hat,
Novell, Windows 2000 Server, Windows 2000 Professional, Visual B asic, SQL and SQL Server, and Network Protocols. Active
Directory
§ Lifetime Career School . - Database Security, Graphic Presentation, Computer Hardware and IB M
Hardware Configuration, Microsoft O/S. Networking protocols, Rj45 cabling,
WiFI,
§ York Technical Institute.- Networking to
include LAN , WAN, Ethernet; Token
Ring, MSDOS, Windows 3.1 through NT Server, and SQL 7 Server.
§ National Radio Institute - Computer
Security, including firewall installation, configuration, and PC Configuration
and Operation. .
§ Self- Study- 802.1 Wireless Networks and
Protocols, Internet Firewalls and Protocol set-up, Photoshop 7.0, B ryce 5.0, and Visual Studio 6.0 completed
EXPERIENCE
12/04-Pres. Desktop/
Helpdesk Contractor
§ Web designer for a local volunteer organization, Pillow, Pillow
Historic Society 12/11 – 2/12
Created and
Updated Website for the Pillow Historic society, helped other IT designers with
other web projects.
·
GOIT group. Contractor 2-2012
to date. Network help desk. IBM workstation and server reinstall. IT related
calls including IT hardware consisting of PC’s, Printers, Routers, Servers, and
UPS
Created and
Update website for local peppers/ Political groups. 03/09 thru date, complete
with database in SQL, Created and maintain web email services, MS exchange and Microsoft
SharePoint.
§ ESP / Emission computer repair; 02/08 thru 02/09 diagnostic computer to communicate with the
State VPN with emission computers, sales. Also included money and time
management.
§ Snap-On Equipment / Emissions 08/06 thu 02/08 Upgrade diagnostics,
and Repairs in Tri-state area. Install custom software to work with the states
VPN Insure the Active Directory and
Network security configured correctly to insure the maxim security for the
client to be able to update and retrieve information from DBII and SQL servers.
Summit reports
via exchange/ crystal report
§ Contract work for K-Force: 9/07 thru 11/07 roll out upgrade bank
network systems and firewalls.
Sovereign banks
in the Harrisburg area, also Auto Zone in the Harrisburg area, Skills
used, hardware. Network security,
VPM, Active Directory, Cisco routing, summit upgrades and trouble shooting via
Crystal Report.
§ Contract work at Citibank, B altimore , MD :
08/06 thru 07/07 Provided Tier II helpdesk. Moved and set-up network. Insure
network security and firewall security is fully installed and correctly
configured, Ghost machines, Set
permissions in Active Directory. Upgrade to Lotus Domino Server, design network
on two floor, printer network trouble shoot, Also used Remedy to follow trouble
tickets
§ Contract work for CPI: upgraded the computers and photo printer in
the Camp Hill Shopping Mall.
§ Owner operator of a small computer business handling networking
configuration, hardware and software conflicts, utilizing Windows 9X, ME, and
XP; tech support to various computer users.
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