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Janiya Greer
309
Cann Road
Newark,
Delaware 19001
Home:
(302) 836-9876
Cell:
(302) 547-1230
Janiya.Greer@gmail.com
OBJECTIVE: To utilize my
extensive management, customer service, and technical skills to achieve
personal and organizational success in an information technology environment.
WORK EXPERIENCE:
2009 – 2012 DCI
Cinnaminson, New Jersey
Title: Technical
Services Manager
Responsible
for: Hands-on management of field service group,
customer service, helpdesk, depot repair facility, disaster recovery center,
logistics/warehouse, procurement, project management, professional staffing,
and pre-sales engineering. Also provided occasional on-site hardware support
for customers.
2003 – 2009 DCI
Claymont,
Delaware
Title:
Helpdesk Manager
Responsible
for: Hands-on manager of helpdesk analysts,
disaster recovery center, and field service engineers. Also provided occasional
on-site customer hardware support and wireless network installations,
troubleshooting, and iScribe training.
1992 – 2003 DCI
Newark,
Delaware/Philadelphia, Pennsylvania
Title:
Field Service/Site Manager and Senior Field Engineer
Responsible
for: Management of field service engineers in the
Philadelphia/tri-state region while providing direct hardware support at various
client locations. Managed DuPont Merck Pharmaceuticals on-site account in
Wilmington, Delaware as well as supporting all their facilities in North
America and Puerto Rico. Trained field engineers and clients and wrote support
documents.
TECHNICAL SKILLS:
Hardware: printers, scanners, desktop computers, laptops, servers, routers,
gateways, modems, firewalls, switches, ups, vpn appliances, san/nas devices,
wireless networks, video conferencing, and VoIP
Software: Windows 2000/XP/Vista/7, Windows Server NT/2003/2008, active
directory, Microsoft Office 2003/2007, Great Plains, Crystal Reports, remote
desktop, backup utilities, disk imaging utilities, desktop sharing, and data
encryption/replication
CERTIFICATIONS:
Dell
Warranty Authorized Engineer (all products)
Toshiba
Warranty Authorized Laptop Technician
Certified
Neverfail Engineer
iScribe
Certified Installation Engineer
EDUCATION:
Cecil College
North East, Maryland
Associate in Arts Degree (Industrial Electronics Technology)
University of Delaware
Newark,
Delaware
business
management, accounting, and economics courses
PERSONAL AND PROFESSIONAL REFERENCES:
Will
be furnished upon request
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