Helpdesk Manager Sample Resume Format in Word Free Download -->

Helpdesk Manager Sample Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Janiya Greer
309 Cann Road
Newark, Delaware  19001
Home: (302) 836-9876
Cell: (302) 547-1230
Janiya.Greer@gmail.com


OBJECTIVE:             To utilize my extensive management, customer service, and technical skills to achieve personal and organizational success in an information technology environment.

WORK EXPERIENCE:

2009 – 2012    DCI
            Cinnaminson, New Jersey

                        Title: Technical Services Manager
                                               
Responsible for: Hands-on management of field service group, customer service, helpdesk, depot repair facility, disaster recovery center, logistics/warehouse, procurement, project management, professional staffing, and pre-sales engineering. Also provided occasional on-site hardware support for customers.

2003 – 2009    DCI
                        Claymont, Delaware

                                    Title: Helpdesk Manager

Responsible for: Hands-on manager of helpdesk analysts, disaster recovery center, and field service engineers. Also provided occasional on-site customer hardware support and wireless network installations, troubleshooting, and iScribe training.

1992 – 2003    DCI
                        Newark, Delaware/Philadelphia, Pennsylvania

                                    Title: Field Service/Site Manager and Senior Field Engineer

Responsible for: Management of field service engineers in the Philadelphia/tri-state region while providing direct hardware support at various client locations. Managed DuPont Merck Pharmaceuticals on-site account in Wilmington, Delaware as well as supporting all their facilities in North America and Puerto Rico. Trained field engineers and clients and wrote support documents.

                                               
TECHNICAL SKILLS:

Hardware: printers, scanners, desktop computers, laptops, servers, routers, gateways, modems, firewalls, switches, ups, vpn appliances, san/nas devices, wireless networks, video conferencing, and VoIP

Software: Windows 2000/XP/Vista/7, Windows Server NT/2003/2008, active directory, Microsoft Office 2003/2007, Great Plains, Crystal Reports, remote desktop, backup utilities, disk imaging utilities, desktop sharing, and data encryption/replication


CERTIFICATIONS:

            Dell Warranty Authorized Engineer (all products)
            Toshiba Warranty Authorized Laptop Technician
            Certified Neverfail Engineer
            iScribe Certified Installation Engineer 
                       
EDUCATION:

                        Cecil College
North East, Maryland

Associate in Arts Degree (Industrial Electronics Technology)
           
University of Delaware
Newark, Delaware

business management, accounting, and economics courses

PERSONAL AND PROFESSIONAL REFERENCES:

                                    Will be furnished upon request


Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MBBS CV MCA CV MD CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV NETWEAVER CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us