Helpdesk Agent Sample Resume Format in Word Free Download -->

Helpdesk Agent Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Dana Haralson

Cell:(717)961-9876

Email: dana@yahoo.com


PROFILE

·         Networks and Telecommunication

·         Hardware and Software Technology

·         System Analysis and Logical Design

·         Physical Design and Implementation

·         Operating Systems UNIX/Linux /MAC OS/Windows 2000/2003/XP/7

·         Windows Server NT/2003/2008




EDUCATION                             

Florida Metropolitan University, Jacksonville, FL                                                                     Jan 2002 – April 2004                

Associate of Arts, Network Administration

 

FastTrain, Jacksonville, FL                                                                                                                             June 2009 - March 2010

Network Professional Program

                                                                                                                                                                                                                               



 

COMPUTER EXPERIENCE / KNOWLEDGE


Hardware:
  • Panasonic Toughbook Laptops
  • Gateway, HP, Compaq, Dell
  • Installation of computer peripherals
  • Printers, scanners, digital cameras
  • Multimedia readers
  • Installation of computer hardware motherboards, video cards, hard drives, sound cards, modems, and system memory
  • PC setup and configuration
  • Network cards, routers



Software:
  • MS Office XP 2007/ 2000 / 97
  • MS Works
  • Norton Internet Security, Antivirus, Firewall, Ghost, System Works
  • Partition Management Software
  • Zone Alarm firewall
  • McAfee Antivirus
  • VMware
  • AOL
  • Mozilla Firefox  



Operating Systems:
  • MS Windows 7, Vista , XP  / 2000 / Millennium / 98 / 95
  • DOS 6.22
  • Linux/Unix
  • MAC OS X

PROFESSIONAL EXPERIENCE

Teksystems/Exel Cisco VPN Migration desk, Mechanicsburg, PA                         Nov 2011-Present
Cisco VPN Migration Desktop Support Agent
  • Configure VPN's on Desktops and Laptops.
  • Troubleshooting and accessing PC's remotely.
  • Customer Service
  •  
Modis/Pacses Help desk, Harrisburg, PA                                                                                 Mar 2011-Sep 2011
Application support/ Helpdesk Agent
  • Handle help desk requests, applications support, service request, and general customer inquiries.
  • Trouble shooting hardware/software and network issues.
  • Customer Service
  • Reset Network/Application specific passwords.

Technisource/Panasonic, Mechanicsburg, PA                                                                      aug 2010-Mar 2011
Professional Helpdesk Agent
  • Handle help desk requests, service request, and general customer inquiries.
  • Use of Remedy and beta tested HeartSmart2 ticketing software.
  • Handle warranty inquiries, and prepare shipping invoices.
  • Trouble shooting hardware/software and network issues.

Danna  Haralson                                                                                            Page 2

ADT SECURITY Services, Jacksonville, FL                                                                                    Sep 2008- May 2010
Customer Service/Helpdesk Agent
  • Handle help desk requests, service requests, and general customer inquiries.
  • Place necessary outgoing calls and receive incoming calls to technically support alarms.
  • Dispatch Proper authorities and notify responsible parties.
  • Properly document troubleshooting of alarm systems.
  • Operate under stress in critical situations and maintain caring demeanor.

ServPro, Jacksonville, FL                                                                                                                          Jan 2006-Aug 2008
Water Mitigation Technician
  • Disaster Recovery
  • Customer service

America Online, Jacksonville Fl                                                                                                         Jan 2005-Mar 2006
Helpdesk/Customer Care Consultant
  • Assisted AOL end user with various online issues
  • Resolved technical issues pertaining to account log in
  • Resolved software conflicts between AOL proprietary software and industry standard applications and software
  • Resolved network connectivity issues
.
Florida metropolitan university, jacksonville, Fl                                                                Mar 2003-Sep 2004
Departmental Lab Assistant/Help Desk
  • Set up new computer lab with hardware
  • Installed and configured University proprietary software
  • Imaged computers with ghost imaging software
  • Assisted faculty and student body with computer applications and hardware issues
  • Constructed network cabling
  • Configured and installed Cisco routers
  • Networked computers following the OSI model and network protocols

JDA Hosting, jacksonville fl                                                                                                              MAR  2003-Dec 2003
Internship Network Administrator                                                                                                                                                          
  • Maintained and configured Cisco routers
  • Maintained Florida Metropolitan University’s network connectivity
  • Resolved network conflicts and routing issues using industry standard diagnostic software
  • Evaluated security vulnerability to network servers
  • Set up and configured WIFI network

NON RELATED JOB EXPERIENCE                                                                                                                                    1992-2003
United states Navy                                                                                                       Jun 1982-Jan 1992
Sonar Technician and Operator                                                                                                                                                                
  • Maintained complex electronics and hydraulic systems
  • Diagnosed electronic equipment issues
  • Repaired and replaced non functioning electronic components and system boards including  down to the component level
  • Studied micro miniature repair
  • Analyzed recorded sound data of various mediums
  • Supervised various groups between 5 and 25 sailors


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