Helpdesk Administrator Sample Resume Format in Word Free Download -->

Helpdesk Administrator Sample Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
                                                                        
QUALIFICATIONS

  • Active TS/SCI Clearance with CI Polygraph
  • 5  years of Information Technology and Telecommunications experience
  • 10+ years of direct customer service experience
  • Comprehensive knowledge of Windows 2000/XP operating systems, with a working knowledge in Windows Vista/7
  • Experienced using Windows server 2000/2003/2008, with a strong understanding of Active Directory.
  • Familiar with SQL Server 2005, Unix, Linux, Solaris 8/9/10, and Exchange 2007
  • Bachelors of Business Administration in Marketing, with a focus on Management Information Systems
  • Demonstrated history of quick adaption to dynamic work environments and expanding job responsibilities

EDUCATION & CERTIFICATIONS
Augusta State University
  • B.B.A in Marketing (08/2005)
Certifications
  • CompTIA A+ Certification: (02/07)
  • CompTIA Network+ Certification: (02/07)
  • CompTIA Security + Certification: (Estimated 04/10)
  • MCP Microsoft Certified Professional Installing, Configuring, and Administering Windows XP: (12/09)
  • Microsoft Certified Systems Administrator (09/10)
  • EXIN ITIL V3 Foundations (01/10)

PROFESSIONAL EXPERIENCE
General Dynamics IT            Camp Slayer, Baghdad, Iraq June 2010 to Present
Helpdesk Administrator
Provided intermediate to advanced support for users in a high volume incident management capacity for over 400 users in a Windows enterprise environment consisting of thin-client and thick-client architectures, using BMC Remedy AR System.
·        Maintained user accounts and permissions in Active Directory across multiple networks.
·        Provided maintenance and repair to CAC Smartcard credentials.
·        Provided troubleshooting and incident resolution in Microsoft Exchange 2007.
·        Performed administrative tasks in the WYSE thin client environment.
·        Created and maintained a system of metrics collection for the entire IT Service Center within the Perfume Palace. These metrics were reported weekly and monthly directly to the Site COR.
·        Responsible for facilitating the Repair and Return of WYSE R00LE thin client consoles, to include final troubleshooting, filing, and tracking of RMA requests.

General Dynamics IT            Ft. Gordon, Georgia              December 2007 to June 2010
Tier II Helpdesk Administrator 
Provided intermediate to advanced support for users in a high volume incident management capacity for over 2,000 users within several operating environments from client to server level.
  • Created and maintained user accounts in Active Directory across multiple networks.
  • Provided troubleshooting and incident resolution in Windows and Unix.
  • Supported programs/software within a Sun Solaris environment.
  • Used and administered Sun Secure Global Desktop
  • Performed administrative tasks in a Unix environment on a daily basis.
  • Installed and maintained Microsoft PKI certificates.
  • Coordinated with other agencies to resolve incidents on local and remote systems.
  • Served as an approving account manager, authorizing and facilitating access to systems, and file shares.
Sr. Assistant, Materials
Shipped and received repair and return items for the Information Technology Directorate supply basement. Provided support for ITD with general supply and inventory maintenance tasks. Updated and maintained work orders for Tec-D supply basement.
  • Coordinated transfers and pick-ups of sensitive equipment from off-site facilities
  • Tracked all open Production Control requests
  • Reported weekly on all in process work orders, shipped items, and property transfers to PBO Warehouse.
  • Completed over 450 Work Orders involving RMA’s, Life Cycle Replacements, and Repair and Return requests.
T-Mobile Wireless                 Augusta, Georgia                   2005 - 2006
Retail Sales Representative
Assisted customers with purchases, payments, and acquisition of services in a retail establishment for a Fortune 500 Company.  Provided customers with information, direction and suggestions as needed. Traveled alongside cellular network technicians at regular intervals for technical training in multi-band GSM Cellular systems.
  • Consistently achieved 90% – 110% of sales goals.
  • Earned company’s MOBILITY certification.
  • Averaged sales in the top one-third of regional market.
  • Regularly sent to different retail locations to boost store performance.
Cellular-One                           Augusta, Georgia                   2001 - 2002
Inventory Service Representative
Responsible for regular inventory counting and tracking.  Coordinated in-store inventory transfers and requests.  Oversaw store-to-store inventory deliveries.
  • Managed inventory databases for several retail locations
  • Facilitated inventory transfers between Cellular One locations and authorized third party dealers
  • Utilized digital software for shipping and receiving



Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MBBS CV MCA CV MD CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV NETWEAVER CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us