Helpdesk Administrator Sample Resume Format in Word Free Download -->

Helpdesk Administrator Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
                                                                        
QUALIFICATIONS

  • Active TS/SCI Clearance with CI Polygraph
  • 5  years of Information Technology and Telecommunications experience
  • 10+ years of direct customer service experience
  • Comprehensive knowledge of Windows 2000/XP operating systems, with a working knowledge in Windows Vista/7
  • Experienced using Windows server 2000/2003/2008, with a strong understanding of Active Directory.
  • Familiar with SQL Server 2005, Unix, Linux, Solaris 8/9/10, and Exchange 2007
  • Bachelors of Business Administration in Marketing, with a focus on Management Information Systems
  • Demonstrated history of quick adaption to dynamic work environments and expanding job responsibilities

EDUCATION & CERTIFICATIONS
Augusta State University
  • B.B.A in Marketing (08/2005)
Certifications
  • CompTIA A+ Certification: (02/07)
  • CompTIA Network+ Certification: (02/07)
  • CompTIA Security + Certification: (Estimated 04/10)
  • MCP Microsoft Certified Professional Installing, Configuring, and Administering Windows XP: (12/09)
  • Microsoft Certified Systems Administrator (09/10)
  • EXIN ITIL V3 Foundations (01/10)

PROFESSIONAL EXPERIENCE
General Dynamics IT            Camp Slayer, Baghdad, Iraq June 2010 to Present
Helpdesk Administrator
Provided intermediate to advanced support for users in a high volume incident management capacity for over 400 users in a Windows enterprise environment consisting of thin-client and thick-client architectures, using BMC Remedy AR System.
·        Maintained user accounts and permissions in Active Directory across multiple networks.
·        Provided maintenance and repair to CAC Smartcard credentials.
·        Provided troubleshooting and incident resolution in Microsoft Exchange 2007.
·        Performed administrative tasks in the WYSE thin client environment.
·        Created and maintained a system of metrics collection for the entire IT Service Center within the Perfume Palace. These metrics were reported weekly and monthly directly to the Site COR.
·        Responsible for facilitating the Repair and Return of WYSE R00LE thin client consoles, to include final troubleshooting, filing, and tracking of RMA requests.

General Dynamics IT            Ft. Gordon, Georgia              December 2007 to June 2010
Tier II Helpdesk Administrator 
Provided intermediate to advanced support for users in a high volume incident management capacity for over 2,000 users within several operating environments from client to server level.
  • Created and maintained user accounts in Active Directory across multiple networks.
  • Provided troubleshooting and incident resolution in Windows and Unix.
  • Supported programs/software within a Sun Solaris environment.
  • Used and administered Sun Secure Global Desktop
  • Performed administrative tasks in a Unix environment on a daily basis.
  • Installed and maintained Microsoft PKI certificates.
  • Coordinated with other agencies to resolve incidents on local and remote systems.
  • Served as an approving account manager, authorizing and facilitating access to systems, and file shares.
Sr. Assistant, Materials
Shipped and received repair and return items for the Information Technology Directorate supply basement. Provided support for ITD with general supply and inventory maintenance tasks. Updated and maintained work orders for Tec-D supply basement.
  • Coordinated transfers and pick-ups of sensitive equipment from off-site facilities
  • Tracked all open Production Control requests
  • Reported weekly on all in process work orders, shipped items, and property transfers to PBO Warehouse.
  • Completed over 450 Work Orders involving RMA’s, Life Cycle Replacements, and Repair and Return requests.
T-Mobile Wireless                 Augusta, Georgia                   2005 - 2006
Retail Sales Representative
Assisted customers with purchases, payments, and acquisition of services in a retail establishment for a Fortune 500 Company.  Provided customers with information, direction and suggestions as needed. Traveled alongside cellular network technicians at regular intervals for technical training in multi-band GSM Cellular systems.
  • Consistently achieved 90% – 110% of sales goals.
  • Earned company’s MOBILITY certification.
  • Averaged sales in the top one-third of regional market.
  • Regularly sent to different retail locations to boost store performance.
Cellular-One                           Augusta, Georgia                   2001 - 2002
Inventory Service Representative
Responsible for regular inventory counting and tracking.  Coordinated in-store inventory transfers and requests.  Oversaw store-to-store inventory deliveries.
  • Managed inventory databases for several retail locations
  • Facilitated inventory transfers between Cellular One locations and authorized third party dealers
  • Utilized digital software for shipping and receiving



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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