Help Desk Representative Sample Resume Format in Word Free Download -->

Help Desk Representative Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Jada Fowler

TECHNICAL SKILLS:
Operating Systems:                        MS Windows 95, XP, Vista, 7
Software Applications:                 MS Office; MS Access, MS Excel; SAP R3; WordPerfect; Outlook; PowerPoint; Simeon; Lotus cc:Mail 8.2; Track-it for Windows; Adobe Acrobat; MS PhotoDraw V2; Remedy (ticket tracking system); Delorme Street Atlas 2006; Sametime Instant Messaging
Wireless Data Utilities:                 Palm OS; Windows Mobile Software; Android OS; Quicklink Mobile Software; Blackberry Desktop Manager (RIM); Apple IOS

PROFESSIONAL EXPERIENCE:
Verizon Wireless – Greenville, SC                                                                                                                           11/2004 to 02/2012         
Technical Support Coordinator
·         Provided technical support for both internal and external users.
·         Supported voice and data products including wireless hotspots, tablets, smartphones, and broadband services.
·         Acted as a liaison between Tier 1 Technical Support and Network Personnel to resolve escalated issues
·         Utilized database trouble ticket systems to report outages and other support issues.
·         Performed troubleshooting for Windows and Apple operating systems.
·         Installed and supported PC and Mac software as needed by users.
·         Provided support for MS ActiveSync, VZ Access Manger, Quicklink Mobile (air cards), and Blackberry Desktop Manager.
·         Acted as Data Point of Contact, training customer service and technical support staff on how to efficiently troubleshoot data products and services.
·         Collaborated on a hardware upgrade for call center supervisors; created a more efficient r environment by adding dual monitor systems.

BMW Manufacturing Corp. – Greer, SC                                                                                                                 01/2002 to 09/2004
Support Specialist (Contract)
·         Created and delivered orders in SAP R3 for service and development parts.
·         Communicated with suppliers for delivery and invoicing of parts shipped to Germany.
·         Coordinated with paint and body shop departments for special vehicle builds.
·         Utilized MS Excel, MS Access, MS PowerPoint, and SAP for daily, weekly, and monthly data reporting.

Michelin North America – Greenville, SC                                                                                                             06/2000 to 09/2000
Help Desk Representative (Contract)
·         Supported approximately 15,000 employees on Win NT, Novell, MS Office, MS Access.
·         Performed troubleshooting for passwords and printers.
·         Responded to requests for technical assistance by phone and electronically
·         Supported all Windows based and company specific software for Michellin employees.

University of Georgia Law Library – Athens, GA                                                                                                                09/1999 – 06/2000                
Help Desk Representative
·         Provided phone and desk-side technical support for students, faculty, and staff.
·         Supported Win 95 and MS Office.
·         Performed upgrades and software installations for Y2K switch.
·         Installed and supported UGA Law School related software for professors and computer lab users.


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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