Help Desk Sample Resume Format in Word Free Download -->

Help Desk Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Joy Allison
309 S. Mariposa Rd.
Apache Junction, Az. 85001
(480)330-9876
         joy@msn.com

EDUCATION

September 2009:       Columbia Southern University, Orange Beach, Alabama
                                  Bachelor of Science in Information Technology
                                  GPA: 3.90/4.00; Magna Cum Laude
                                               
August 2007:              Rio Salado Community College, Tempe, Arizona
                                  Associate in Applied Science in Computer Technology
                                  GPA: 3.60/4.00; with distinction
EMPLOYMENT

February 2008 to Present, Help Desk/Research, Apollo Financial Aid, Tempe, Arizona   
  • Provide Campus support in solving student issues.
  • Communicates often with internal customers to provide a resolution on a student’s financial aid.
  • Research and resolve tickets such as correcting completed receipts, issuing debit memos to the student if they have excess funds on their account, issue debit memos for credit balance forms.
  • Provide assistance to the campus during escalated issues.
  • Develop and maintain relationships with personnel at the Campus.
  • Maintain production and quality quotas while meeting strict deadlines.
  • Adjustable to the changes to regulations, policies, and internal procedures.
  • Communicate with internal customers through various channels including phone and email.
  • Multitask while using different types of software applications.
  • Provide knowledge to the internal customer on financial aid, such as title IV funds and state regulations.
  • Work remotely from home

May 2005-February 2008, Transaction Processor, Apollo Financial Aid, Tempe Arizona
  • Processed title IV student loans for the client.
  • Evaluated student files to determine eligibility for financial aid funding.
  • Required to maintain production and quality quotas while meeting strict deadlines.
  • Processed student’s receipts, determining the amount of disbursed financial aid funds that should remain on the student’s account.
  • Worked independently while multitasking using various software applications.
  • Researched holds on the student’s financial aid to determine if the student is eligible and releasing the holds once the issue has been resolved.

COMPUTER SKILLS
  • Microsoft Office Suite              
  • PeopleSoft
  • Heat
  • Oracle

CERTIFICATIONS
  • Currently studying for the A+ certification

MILITARY
  • Marine Corps: 1985-1989, 1990
Participated in Desert Storm





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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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