Help Desk Personnel Sample Resume Format in Word Free Download -->

Help Desk Personnel Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Anna Juarez
309 W 238th St Apt. 5B, Bronx, NY                                              (217) 652-9876

CAREER OBJECTIVE
To obtain a technical position in a company or organization to further broaden my skills, and use my knowledge to empower others.

PROFESSIONAL PROFILE
      Techno functional professional with project management background.
      CompTIA A+ technician experienced in financial and professional fields.
      Strong communicator while speaking, writing, and training on technical subjects.
      Eight years of client relations experience in diverse environments.
      Passionate and quick at learning new concepts, especially technical topics.
      Worked with corporate banks and government educational agencies.

RELEVANT EXPERIENCE
Project Coordination and Management
      Ensured all project goals were met in accordance with the grant objectives.
      Oversaw smooth closeout of the long-running ISIS project.
      Completed monthly and annual project reports and other documentation.
      Managed project supplies, budget, and task timeline.
      Consistently received positive annual reviews from the grant manager.

Customer Service and Technical Support
      Repaired and maintained critical devices for crucial banker personnel.
      Gave webcasts and on-site trainings about using database software (ISIS).
      Explained computer hardware and software comprehensively to users.
      Assisted customers via email and over the phone by answering questions and troubleshooting software issues.
      Followed up on closed support tickets to verify client satisfaction.

Presentation and Training
      Created comprehensive lesson plan for teaching software use.
      Spoke clearly with effective pacing to varied audiences.
      Presented technical and organizational topics.
      Encouraged participation and nurtured learner confidence.

Coding and Website Maintenance
      Familiar using website editing software (Adobe Dreamweaver CS5).
      Knowledge of simple editing of 
L code and JavaScript.
      Capable of website population and updates.
      Contributed to CWD website redesign.

Hardware Maintenance and Repair
      Managed hardware issues on business PC's and printers (HP, Xerox).
      Successfully installed hardware upgrades.
      Detected and cleaned computer viruses.
      Built computer systems from scratch and installed Windows.




SOFTWARE EXPERIENCE

Adobe CS5 (Dreamweaver & Illustrator), Adobe Connect Pro, Microsoft Office products, Access, SQL, Snagit, Skype, cloud computing, security software utilization (McAfee, Spybot, Advanced Windows Care, Malware Bytes, Windows Defender, etc.), social networking tools (Facebook, Twitter, Linked-ln, etc.), proprietary database software (ISIS data collection/ analysis tools), programming (C, C++, JavaScript, HTML, MySQL).

PROFESSIONAL WORK BACKGROUND

System Administrator Level 3
Citigroup                                                      November 2011 to Present
Responsibilities: Dell contractor. Maintain and service hardware utilized by bankers, traders, and other company staff including PC’s, laptops, scanners, copiers, fax, and printers. Speak with end users to ensure they have functional equipment. Work with supervisors to determine if a machine is at end-of-life. Vigilantly maintain information security while handling devices with sensitive data and disposing of them properly.

Illinois Student Information System (ISIS) Project Coordinator
SIUC Center for Workforce Development (CWD)    August 2008 to June 2011
Responsibilities: Assist with ISIS database software update development, take note of user experiences to suggest future software modifications, test new software updates thoroughly, design and host training sessions for the ISIS database software using PowerPoint and Word, organize and host webcasts using Adobe Connect Pro and Skype, answer support calls and emails, update the project website using Adobe Dreamweaver CS5, create SQL statements for custom ISIS reports, and give monthly progress reports to the office director.

Help Desk Personnel/ Temp
Illinois WorkNet                                        April 2008 to August 2008
Responsibilities: Use SharePoint to manage daily tasks, assist web users with resetting lost passwords, report user issue trends to the software developers, use remote login to access servers, and setup new Windows XP workstations. Worked closely with website engineers and occasionally suggested new features.

Intern
DBS Services Inc., Springfield, IL                    Summer 2007
Responsibilities: Assist with client email migration to new server. Build and repair Windows systems. Accompany technicians to on-site client help calls.

 EDUCATION
B.S. Computer Science
University of Illinois at Springfield               August 2007


VOLUNTEER ACTIVITIES
Volunteer
Computer Banc, Springfield, IL                    June 2007 to April 2008
This charity recycles and repairs old computers, and provides PC’s and training to underprivileged students and their families.

~ References available upon request ~


Download Resume Format 

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV