Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Anna Juarez
309 W 238th St Apt. 5B, Bronx, NY (217) 652-9876
CAREER OBJECTIVE
To obtain a technical position in a company or
organization to further broaden my skills, and use my knowledge to empower others.
PROFESSIONAL
PROFILE
●
Techno functional
professional with project management background.
●
CompTIA A+
technician experienced in financial and professional fields.
●
Strong
communicator while speaking, writing, and training on technical subjects.
●
Eight years of client
relations experience in diverse environments.
●
Passionate and
quick at learning new concepts, especially technical topics.
●
Worked with
corporate banks and government educational agencies.
RELEVANT EXPERIENCE
Project Coordination and Management
●
Ensured all
project goals were met in accordance with the grant objectives.
●
Oversaw smooth
closeout of the long-running ISIS project.
●
Completed monthly
and annual project reports and other documentation.
●
Managed project
supplies, budget, and task timeline.
●
Consistently
received positive annual reviews from the grant manager.
Customer Service and Technical Support
●
Repaired and
maintained critical devices for crucial banker personnel.
●
Gave webcasts and
on-site trainings about using database software (ISIS).
●
Explained
computer hardware and software comprehensively to users.
●
Assisted
customers via email and over the phone by answering questions and
troubleshooting software issues.
●
Followed up on
closed support tickets to verify client satisfaction.
Presentation and Training
●
Created
comprehensive lesson plan for teaching software use.
●
Spoke clearly
with effective pacing to varied audiences.
●
Presented
technical and organizational topics.
●
Encouraged
participation and nurtured learner confidence.
Coding and Website Maintenance
●
Familiar using
website editing software (Adobe Dreamweaver CS5).
●
Knowledge of
simple editing of
L code and JavaScript.
●
Capable of
website population and updates.
●
Contributed to CWD
website redesign.
Hardware Maintenance and Repair
●
Managed hardware
issues on business PC's and printers (HP, Xerox).
●
Successfully
installed hardware upgrades.
●
Detected and
cleaned computer viruses.
●
Built computer
systems from scratch and installed Windows.
SOFTWARE EXPERIENCE
Adobe CS5
(Dreamweaver & Illustrator), Adobe Connect Pro, Microsoft Office products,
Access, SQL, Snagit, Skype, cloud computing, security software utilization
(McAfee, Spybot, Advanced Windows Care, Malware Bytes, Windows Defender, etc.),
social networking tools (Facebook, Twitter, Linked-ln, etc.), proprietary
database software (ISIS data collection/ analysis tools), programming (C, C++,
JavaScript, HTML, MySQL).
PROFESSIONAL WORK BACKGROUND
System Administrator Level 3
Citigroup November
2011 to Present
Responsibilities: Dell contractor. Maintain and
service hardware utilized by bankers, traders, and other company staff
including PC’s, laptops, scanners, copiers, fax, and printers. Speak with end
users to ensure they have functional equipment. Work with supervisors to determine
if a machine is at end-of-life. Vigilantly maintain information security while
handling devices with sensitive data and disposing of them properly.
Illinois Student Information System (ISIS)
Project Coordinator
SIUC Center for Workforce Development (CWD) August 2008 to June 2011
SIUC Center for Workforce Development (CWD) August 2008 to June 2011
Responsibilities: Assist with ISIS database
software update development, take note of user experiences to suggest future
software modifications, test new software updates thoroughly, design and host
training sessions for the ISIS database software using PowerPoint and Word,
organize and host webcasts using Adobe Connect Pro and Skype, answer support
calls and emails, update the project website using Adobe Dreamweaver CS5,
create SQL statements for custom ISIS reports, and give monthly progress
reports to the office director.
Help Desk Personnel/ Temp
Illinois WorkNet April 2008 to August 2008
Illinois WorkNet April 2008 to August 2008
Responsibilities: Use SharePoint to manage daily
tasks, assist web users with resetting lost passwords, report user issue trends
to the software developers, use remote login to access servers, and setup new
Windows XP workstations. Worked closely with website engineers and occasionally
suggested new features.
Intern
DBS Services Inc., Springfield, IL Summer 2007
DBS Services Inc., Springfield, IL Summer 2007
Responsibilities:
Assist with client email migration to new server. Build and repair Windows
systems. Accompany technicians to on-site client help calls.
EDUCATION
B.S. Computer Science
University of Illinois at Springfield August 2007
VOLUNTEER ACTIVITIES
Volunteer
Computer Banc, Springfield, IL June 2007 to April 2008
This charity recycles and repairs old
computers, and provides PC’s and training to underprivileged students and their
families.
~ References available upon request ~
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