Help Desk Associate Sample Resume Format in Word Free Download -->

Help Desk Associate Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Teresa Jeffy

309
 Deercrest Court Dublin, Ohio 43016 ▪ Phone: (614) 584.9876 ▪ e-mail: Teresa@gmail.com


Seeking position as….

                                       Help Desk Associate

“Working to Achieve the Mission of the Organization’s Goals”

Highly motivated career seeker recognized for exceeding organizational/personal goals utilizing solid communication, interpersonal, and team-building skills with highly credible references.




Summary of Qualifications
                                                                                                                                      
§  Possess the ability to proficiently handle multiple tasks at once
§  Dynamic personality that inspires people to want to work for me
§  Persistent and goal driven with a proven track record
§  A polished strategic planner with the ability to creatively problem solving without losing focus of detail
§  Notable leadership, interpersonal, and communication skills
§  Flexible and adaptable to changing environments
§  Excellent time management and organizational skills
Education

Salter College, Worcester, MA                                                                                  December 2002
Computer Support Specialist Program
Software & Computer Skills
  • Microsoft Windows 9x,XP, Vista, 7
  • Mac OS 10.x
  • Knowledge of MSDE (SQL Server Technology
  • Microsoft Office 2007                 
  • Currently pursuing MCSA Cert
  • Currently pursuing MCSE Cert
  • Social Network Advertising
  • Internet Applications
  • EMC Proven Professional
  • Dell Enterprise Architecture Storage Specialty
Work Experience
Apple Inc.                                                                                                                                         October 2011-Nov 2011
Apple AHA Tier 1 CPU Advisor

  • Provided technical support for Apple Computers through interfacing with clients, coordinated trouble shooting with clients via verbal and written correspondence, assisted clients with implementation of various operational systems and software databases in a Call center environment
  • Identified and suggested necessary tools and modality for operation in assisting clients in fulfilling objectives
  • Managed, kept record and updated database with relevant client and case information
  • Provided weekly reports for senior management
  • Handled sensitive information and outlined troubled areas and deficiencies
  • Correlated with team members in addressing client inquiries and concerns


Brown Enterprise Solutions                                                                                                             Dublin, OH
Technical Sale Support Agent/S.A.N. admin                                                                                       April 2010-October 2011

  • Assist the sales team in quoting bids for State of Ohio agencies for I.T. Purchases.
  • Configuring HP and Dell servers for bids for State of Ohio agency’s for I.T. Purchases
  • Configuring EMC and Dell EqualLogic Storage Arrays
  • Tracking ordering to verify delivery    
  • Software installation, Data base backup, troubleshooting networking issues




Command Alkon                                                                                                                                                  Dublin, OH
System Integrator                                                                                                                                 July 2007-May 2009

  • Configured and tested Command Alkon batching systems, conversions and add-on orders
  • Verified that all components of the Command Alkon products are working and have adequate run time and that configuration matches the order requirements
  • Created installation and supported special configuration documentation
  • Programmed special reports and data exports using Command Alkon tools and procedures
  • Software installation, Data base backup, troubleshooting networking issue , burned licensed software
  • Data base language conversions



Act-1 Staffing                                                                                                                                                       Westerville, OH
Computer Lab Tech                                                                                                                      November 2006- July 2007 
                                                                                                                                             
  • Installed company software
  • Virus Prevention  
  • Systems installations and configurations
  • Software configuration
  • S/F Conversion
  • Windows 95/98/2000/2003/NT4/XP/Vista Installation/Up gradation
  • Software Diagnostics
  • Statistical Reporting and System Upgrades


Teleperformance                                                                                                                                                       Dublin, OH
Apple Support Specialist                                                                                                                                  Jan 2005 -Nov 2006

  • Provided technical support for Apple Computers through interfacing with clients, coordinated trouble shooting with clients via verbal and written correspondence, assisted clients with implementation of various operational systems and software databases in a Call center environment
  • Identified and suggested necessary tools and modality for operation in assisting clients in fulfilling objectives
  • Managed, kept record and updated database with relevant client and case information
  • Provided weekly reports for senior management
  • Handled sensitive information and outlined troubled areas and deficiencies
  • Correlated with team members in addressing client inquiries and concerns



P.N.A Enterprises                                                                                                                                     Worcester, MA
Computer Support Agent                                                                                                                         June 1999- Oct 2003

§  Assisted clients in troubleshooting and problem solving of pc software and hardware issues.
§  Assisted management in documentation of client interactions, prepared detailed weekly reports for senior management in outlining trouble areas and deficiencies, reviewed and handled documents containing sensitive information
§  Printer troubleshooting and installation.
§  Basic Network trouble shooting
                                                           
                                       




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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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