Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Teresa Jeffy
Seeking
position as….
Download Resume Format
Teresa Jeffy
309
Deercrest Court Dublin, Ohio 43016 ▪ Phone: (614)
584.9876 ▪ e-mail: Teresa@gmail.com
Seeking
position as….
Help Desk Associate
“Working to Achieve the Mission of the Organization’s
Goals”
Highly
motivated career seeker recognized for exceeding organizational/personal goals
utilizing solid communication, interpersonal, and team-building skills with highly
credible references.
Summary of Qualifications
§ Possess
the ability to proficiently handle multiple
tasks at once
§ Dynamic personality that
inspires people to want to work for me
§ Persistent and goal driven with a proven track record
§ A polished
strategic planner with the ability
to creatively problem solving without losing focus of detail
§ Notable leadership, interpersonal, and communication
skills
§ Flexible and adaptable to changing environments
§ Excellent time management and organizational skills
Education
Salter
College, Worcester, MA December
2002
Computer Support Specialist Program
Software & Computer Skills
- Microsoft
Windows 9x,XP, Vista, 7
- Mac
OS 10.x
- Knowledge
of MSDE (SQL Server Technology
- Microsoft
Office 2007
- Currently
pursuing MCSA Cert
- Currently
pursuing MCSE Cert
- Social
Network Advertising
- Internet
Applications
- EMC
Proven Professional
- Dell Enterprise
Architecture Storage Specialty
Work Experience
Apple Inc.
October 2011-Nov
2011
Apple AHA Tier 1 CPU Advisor
- Provided technical support for Apple
Computers through interfacing with clients, coordinated trouble shooting
with clients via verbal and written correspondence, assisted clients with
implementation of various operational systems and software databases in a
Call center environment
- Identified and suggested necessary
tools and modality for operation in assisting clients in fulfilling
objectives
- Managed, kept record and updated
database with relevant client and case information
- Provided weekly reports for senior
management
- Handled sensitive information and
outlined troubled areas and deficiencies
- Correlated with team members in
addressing client inquiries and concerns
Brown Enterprise Solutions Dublin, OH
Technical Sale Support Agent/S.A.N. admin April 2010-October 2011
- Assist the sales team in quoting bids for State
of Ohio agencies for I.T. Purchases.
- Configuring HP and Dell servers for bids for
State of Ohio agency’s for I.T. Purchases
- Configuring EMC and Dell EqualLogic Storage
Arrays
- Tracking ordering to verify delivery
- Software installation, Data base backup,
troubleshooting networking issues
Command Alkon Dublin, OH
System Integrator July 2007-May 2009
- Configured and tested Command Alkon
batching systems, conversions and add-on orders
- Verified that all components of the
Command Alkon products are working and have adequate run time and that
configuration matches the order requirements
- Created installation and supported
special configuration documentation
- Programmed special reports and data
exports using Command Alkon tools and procedures
- Software installation, Data base
backup, troubleshooting networking issue , burned licensed software
- Data base language conversions
Act-1 Staffing Westerville, OH
Computer Lab Tech November 2006- July 2007
- Installed company software
- Virus Prevention
- Systems installations and
configurations
- Software configuration
- S/F Conversion
- Windows 95/98/2000/2003/NT4/XP/Vista
Installation/Up gradation
- Software Diagnostics
- Statistical Reporting and System
Upgrades
Teleperformance
Dublin, OH
Apple Support Specialist Jan 2005 -Nov 2006
- Provided technical support for Apple
Computers through interfacing with clients, coordinated trouble shooting
with clients via verbal and written correspondence, assisted clients with
implementation of various operational systems and software databases in a
Call center environment
- Identified and suggested necessary tools
and modality for operation in assisting clients in fulfilling objectives
- Managed, kept record and updated
database with relevant client and case information
- Provided weekly reports for senior
management
- Handled sensitive information and
outlined troubled areas and deficiencies
- Correlated with team members in
addressing client inquiries and concerns
P.N.A Enterprises
Worcester, MA
Computer Support Agent
June 1999- Oct 2003
§ Assisted clients
in troubleshooting and problem solving of pc software and hardware issues.
§ Assisted
management in documentation of client interactions, prepared detailed weekly
reports for senior management in outlining trouble areas and deficiencies,
reviewed and handled documents containing sensitive information
§ Printer troubleshooting
and installation.
§ Basic Network
trouble shooting
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