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Maya  Isom

309 Lakeshore Ridge

Birmingham, AL   35001

United States

maya.isom@gmail.com

404-307-9876

Help Desk Agent at NCR Corporation

Summary
--Fluent in Microsoft Office and all versions of Windows
--Ability to manage multiple projects while meeting all separate deadlines --Currently am certified in both Dell PowerEdge and Dell Servers. --Managed training both off and on the job
Specialties
--Lighting Design and programming
--Set Design and build
--Video Production
--Team management to meet all required deadlines on all projects
Experience
Help Desk Agent at NCR Corporation
June 2010 - Present (1 year 4 months)
---work in a high volume call center environment serving as the primary interface to internal/external customers.
--Accepts and Routes Calls.
--Gathers problem information and records data in desktop tool
--Monitors incident status & escalates cases that are not resolved in a specific timeframe.
Owner at Arrow Travel
October 2009 - Present (2 years)
--Provide quotes on cruises, hotels, flights and more
--Maintain constant contact via newsletters, personal emails, phone calls, and txt's
--Marketing the agency to a larger audience locally including the use of radio and magazine ads --Successful partnerships with local agencies and businesses
1 recommendation available upon request
Technical Coordinator at Cascade Hills Church
September 2009 - Present (2 years 1 month)
--Designing & Programming weekly lighting looks and cues using various moving fixtures such as Mac 600's, Mac 250's, and various pars and leko's, programming on an ETC Express 48/96 --Monthly set design and implementation
--Video Production to include, script writing, camera set up, filming, & editing

--Training volunteers on various pieces of equipment in the auditorium.
Project Coordinator at Moxie Interactive
June 2009 - August 2009 (3 months)
--Review technology assignments directly with the Project Manager/Project Director to determine best method of execution
--Review and assign work request tickets as appropriate
--Ensure required ticket data is provided
--Review ticket assets to ensure all necessary files/data are included --Ensure schedule is appropriate
--Assign ticket to appropriate resource based on skill set
--Manage workload of incoming tickets with resource availability --Resolve outstanding issues as appropriate
--Coordinate all releases with Project Managers and Hosting Team
--Generate Release Report Card
--Assist with individual projects as directed by Project Manager
--Review project preparation prior to scheduling to ensure all assets and content are available --Assist with project documentation and special projects, as needed
--Handle confidential information with the highest degree of professionalism
Technical Support Specialist at Logical Solutions Inc
March 2008 - May 2009 (1 year 3 months)
--Providing Technical Support to Carmike Theaters on a day to day basis. --Administering Linux systems as well as hardware troubleshooting and repair. --Dell Certified in Desktop and PowerEdge Servers.
--Managed inbound and outbound calls and emails
--Set up and built multiple full theater computer systems to include building wiring, imaging servers and testing networks
1 recommendation available upon request
Customer Service Rep II at Aflac
February 2007 - March 2008 (1 year 2 months)
--worked in a high volume inbound call center
--answered billing & claims questions
--worked to find fraud in conjunction with the Fraud Department --averaged 70+ calls a day
--managed and scheduled team events and outings

Education
Columbus Technical College
Associates, 2005 - 2007
Tillinghurst Adult Education Center
GED, 2004 - 2005
Honors and Awards
Best in Customer Service 2008 & 2009
Interests
New Technology, Gardening, Movies, Photography, Traveling, Running

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