Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Joy Pea
13 Pine Street, Huntington NY 11001 Cell: 646-996-9876 Joy.Pena@gmail.com
PROFESSIONAL EXPERIENCE
Morgan Stanley New York, NY
Global Banking Program Manager 7/2011- Present
Manage and execute full IT project lifecycle including requirement gathering, design mock ups, product development, testing, delivery and post production support
Example projects: Windows 7/Office 2010 migration, iPhone/iPad Apps, new voicemail system, internal WiFi, CRM caller ID, 3rd party application upgrades
Direct and indirect employee management. Developed and coached individuals career growth, learning and development, review process and compensation
Responsible for all client facing technologies including Market Data, Telco, Desktop Platform, End User Facing Applications, Remote Computing, and Security
Create and maintain global hardware / software budget of $4m and present to senior management for approval
Leading cost saving initiatives, in particular a market data vendor migration that saves $6M over the next three years
Previous positions held at Morgan Stanley: New York, NY
Senior Global Project Manager / Change Management Officer 7/2007- 6/2011
Global project leadership and execution for a wide array of technology based projects.
Responsible for all project activity including: project requirement gathering, resource planning, time estimation, scheduling, budgets, quality control, risk management, and resource management.
Executive Support Specialist / Financial Simulation Lead 9/2005 - 6/2007
Single point of contact for all client engagement (In Peril?) simulations across the Americas.
Coordinated top-tier IT service and support to the CEO and other senior management.
Managed the Remote Computing wireless procurement team for Investment Banking and Global Capital Markets, while focusing on improving overall customer service to our clients.
Siemens Business Services New York, NY
Project Support/Senior Floor Research Frontline Analyst 11/2004- 8/2005
Provided technical support for software and hardware issues
Created and updated documentation for frontline support and the Helpdesk
Solomon Page Group LLC New York, NY
Senior Help Desk/Desktop support Specialist 5/2002-10/2004
Provided technical support for hardware or software
Morgan Stanley, Dean Witter New York, NY
Senior Technical Support Analyst 6/2000-4/2002
Provided initial point of contact for over 40,000 NT Workstation end users
Determined circuit failure, servers not initiating, market data loss, and power outages
EDUCATION
B.S. Business Management and Information Studies Syracuse, NY
Syracuse University, GPA: 3.2/4.0 May 1998
Boston University Managing IT Projects Certification June 2007 New York, NY
Six Sigma Green Belt- DMAIC & Lean November 2009 New York, NY
PMP certification In Progress
SPECIALTIES
Project Management Principles and Processes, Change Management, Software Development Lifecycle, Software Deployments, Issue/Risk Tracking, Project Documentation/Tracking, Vendor Management, System Improvement, Technology Training, Inventory Control, Process Improvement, Client Relations and Communications, Hardware/Software Upgrades. Languages: English: Native, Spanish: Fluent.
13 Pine Street, Huntington NY 11001 Cell: 646-996-9876 Joy.Pena@gmail.com
PROFESSIONAL EXPERIENCE
Morgan Stanley New York, NY
Global Banking Program Manager 7/2011- Present
Manage and execute full IT project lifecycle including requirement gathering, design mock ups, product development, testing, delivery and post production support
Example projects: Windows 7/Office 2010 migration, iPhone/iPad Apps, new voicemail system, internal WiFi, CRM caller ID, 3rd party application upgrades
Direct and indirect employee management. Developed and coached individuals career growth, learning and development, review process and compensation
Responsible for all client facing technologies including Market Data, Telco, Desktop Platform, End User Facing Applications, Remote Computing, and Security
Create and maintain global hardware / software budget of $4m and present to senior management for approval
Leading cost saving initiatives, in particular a market data vendor migration that saves $6M over the next three years
Previous positions held at Morgan Stanley: New York, NY
Senior Global Project Manager / Change Management Officer 7/2007- 6/2011
Global project leadership and execution for a wide array of technology based projects.
Responsible for all project activity including: project requirement gathering, resource planning, time estimation, scheduling, budgets, quality control, risk management, and resource management.
Executive Support Specialist / Financial Simulation Lead 9/2005 - 6/2007
Single point of contact for all client engagement (In Peril?) simulations across the Americas.
Coordinated top-tier IT service and support to the CEO and other senior management.
Managed the Remote Computing wireless procurement team for Investment Banking and Global Capital Markets, while focusing on improving overall customer service to our clients.
Siemens Business Services New York, NY
Project Support/Senior Floor Research Frontline Analyst 11/2004- 8/2005
Provided technical support for software and hardware issues
Created and updated documentation for frontline support and the Helpdesk
Solomon Page Group LLC New York, NY
Senior Help Desk/Desktop support Specialist 5/2002-10/2004
Provided technical support for hardware or software
Morgan Stanley, Dean Witter New York, NY
Senior Technical Support Analyst 6/2000-4/2002
Provided initial point of contact for over 40,000 NT Workstation end users
Determined circuit failure, servers not initiating, market data loss, and power outages
EDUCATION
B.S. Business Management and Information Studies Syracuse, NY
Syracuse University, GPA: 3.2/4.0 May 1998
Boston University Managing IT Projects Certification June 2007 New York, NY
Six Sigma Green Belt- DMAIC & Lean November 2009 New York, NY
PMP certification In Progress
SPECIALTIES
Project Management Principles and Processes, Change Management, Software Development Lifecycle, Software Deployments, Issue/Risk Tracking, Project Documentation/Tracking, Vendor Management, System Improvement, Technology Training, Inventory Control, Process Improvement, Client Relations and Communications, Hardware/Software Upgrades. Languages: English: Native, Spanish: Fluent.
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