Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Maya Zackowski
309 Laura Lane, Pottstown Pa, 19001 C/P: 610.805.9876 E-Mail: zackowm.maya@hotmail.com
Professional Experience
Proscape Technologies, Inc. - Horsham, PA, March 2010 to September 2011
Global Account Manager
Account Management
o Perform day-to-day client contact.
o Facilitate/lead weekly status calls and coordinate deliverables for weekly status reports.
o Provide project management on account team projects.
o Prioritize and set customer expectations on deliverables.
o Professionally and adeptly manage all tactical client communication and cross team coordination.
o Expand existing customer network where required into new Brand Teams, IT, Marketing Operations, Sales Management, and Implementation teams.
o Manage customers issues and enhancement requests as well as position new products, functionality and services.
Client Service
o Build and maintain strong customer business relationships within the global organization through pro-active communication of all relevant information, updates and insights with sales, marketing and IT professionals.
o Build client relationship and ensure high customer satisfaction from the point of initial pilot through the full implementation across the customers organization.
o Assure the development of strategies and tactics that meet client needs and communicate how current data insights/tactics associate with longer-term strategy objectives.
o Determine best actions toward continually improving client service to facilitate business growth.
o Manage difficult and complex issues, partnering with the development team and operations team as needed.
o Liaise with Technical Creative Director to ensure client objectives are clearly understood and ensure creative optimization of client requests.
o Deliver product positioning presentations and demonstrations at client meetings and industry events.
o Maintain and provide insight with the Account Strategy Plan.
o Coordinate and plan services and software purchases.
Target Software - Cegedim Dendrite, Allentown, PA, February 2008 to March 2010
Technical Account Manager
Account Management
o Accountable for overall client satisfaction and the customer engagement process for both the SFA software and the related technical services.
o Plan and lead execution of all service and software delivery to the client, including management of requirements gathering, implementation planning, training, rollout and infrastructure.
o Responsible for problem identification, documentation, root cause analysis, defect correction and follow-ups on multiple levels across the internal and client organizations.
o Responsible for identifying client-specific software upgrade and enhancement requests.
o Responsible for introducing clients to new services and products in a way that increases revenue over time.
Project Management
o Manage and monitor active projects and implementation efforts for assigned customer accounts
o Effectively budget, solicit and manage resources where appropriate.
o Understand contract obligations and budgetary issues, and keep all parties informed of potential issues before they become problems.
o Specify development requirements for various R&D groups in support of customer, including data services, product development and analytics and reporting.
Technical Consulting and Support
o Provide configuration consulting across product suite based upon client business needs and requirements.
o Understand Target SFA data model in general and as it is applied to each customer for proactive guidance and management of data services projects.
o Investigate and troubleshoot escalated issues reported by the help desk and/or customer home office personnel.
o Provide formal and informal training to client personnel when appropriate.
Lehigh Valley Hospital and Health Network, Allentown, PA, August 2006 to February 2008
System Analyst/Programmer
Develops formulation logic for complex systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs. Prepares complex conversion and system implementation plans. Prepares recommendations and approvals of system and programming documentation. Prepares recommendations for changes in development, maintenance and systems standards.
Project lead
o Data migration from the Practice Partners EMR database to the Centricity Physician Office EMR database.
o Implementation of the new EMR application, Centricity Physician Office.
o Development of ADT, Scheduling, Lab Results, and Charge interfaces for the Centricity Physician Office EMR.
o NextGen EMR Server Upgrade and High Availability Clustering.
Siemens Medical Solutions USA, Inc., Malvern, PA, January 2005 to August 2006
Programmer/Analyst
Experience with mainframe, CICS, interfaces, Net Access, DB2, VSDM, OPENLink, Unity Systems, Pharmacy Systems, Radiology Systems, VMS, UNIX, Invision, Soarian Financials, Soarian Clinicals, Soarian Scheduling, and MedSeries4. Successfully applies knowledge of the health care industry, patient accounting and EAD applications.
Responsibilities include supporting applications used in the health care industry, monitoring application performance, and troubleshooting complex systems.
Independent Computer Consultant, Pottstown, PA, December 2003 to Present
Helps small businesses with all computer related issues.
Build and modify computer systems, set up local area networks, design and develop company websites, virus, adware, and spyware detection and deletion.
Provide technical support and software troubleshooting for all Microsoft applications including: Windows 95, 98, NT, ME, 2000, XP, MS Word, MS Excel, MS Access, MS Works, MS Outlook.
Merck & Company, Inc. Kelly Services, West Point, PA May 2002 to December 2003
System Automation Specialist - Vaccine & Sterile Quality Services
Validation of: Master Plans, Risk Analysis / Risk Assessments, System Life Cycle, 21 CFR Part 11 Compliance, Databases and Spreadsheets.
Developed Requirement Specification, Design Specification, IQ, OQ, PQ and SOPs, Preventative Maintenance, and Retrospective Validation.
Developed and executed system life-cycle documentation and retrospective validation for computer applications and MS Excel spreadsheets.
Created and implemented Validation Documentation for MS Excel Workbooks based on current Standard Operating Procedures, including Requirement Specifications, Detailed Design Specifications, and Test scripts.
Solely responsible for organizing the XP Migration of over 80 computers in 4 different laboratories.
Developed spreadsheets and pie charts to track the XP Migration.
Key contributor in the preparation of over 150 Laboratory Operations employees for Windows XP Migration.
Developed detailed spreadsheets to import data from Spectramax Gemini XS Plate readers.
AOL Time-Warner, Olyphant, PA May 2001 to May 2002
DVD Author, Software Engineer
Designed and developed Visual C++ Programs utilizing the Microsoft Foundation Classes to read binary data from information and video object files to create web based reports summarizing the data.
Authored over 40 DVDs for companies such as Universal Studios and Warner Brothers, using Scenarist software on a Unix system.
Designed applications in C to run on a Unix system in conjunction with the Scenarist authoring program.
Developed over 30 Visual C++ applications to aid in the DVD creation process. The applications were used for file manipulation, error checking, and data compression, which helped to eliminate human error and increase DVD authoring capacity by saving one third the time per title.
Barnett International Parexel, Media, PA June 2000 to May 2001
Computer Science, Internship
Customized online computer training programs for Pharmaceutical Companies.
Developed software programs in ToolBook Instructor.
Updated software script to accommodate user specifications, such as SOPs, current GMP Guidelines, and 21 CFR Part 11 Compliance.
Skills
Programming Languages:
C/C++, Visual C++, MFC Programming, Embedded Programming, Java Script, SQL, Visual Basic, Assembly Language
Applications:
NextGen EMR, Centricity EMR, FrontPage, Dreamweaver, Flash MX, Adobe Photoshop 7.0, Windows 3.1, 95, 98, NT, XP, Microsoft Outlook, Power Point, Word, Excel, Access, Microsoft Works.
Education
B.S., Computer Science, LaSalle University, Philadelphia, PA, 2001
Community Activities
Tiger Shark Swim Team, Pottstown, PA October 2003 - Present
Head Coach and founder of a competitive USA Swimming program that consists of 40 swimmers between the ages of 6 and 18 years old.
309 Laura Lane, Pottstown Pa, 19001 C/P: 610.805.9876 E-Mail: zackowm.maya@hotmail.com
Professional Experience
Proscape Technologies, Inc. - Horsham, PA, March 2010 to September 2011
Global Account Manager
Account Management
o Perform day-to-day client contact.
o Facilitate/lead weekly status calls and coordinate deliverables for weekly status reports.
o Provide project management on account team projects.
o Prioritize and set customer expectations on deliverables.
o Professionally and adeptly manage all tactical client communication and cross team coordination.
o Expand existing customer network where required into new Brand Teams, IT, Marketing Operations, Sales Management, and Implementation teams.
o Manage customers issues and enhancement requests as well as position new products, functionality and services.
Client Service
o Build and maintain strong customer business relationships within the global organization through pro-active communication of all relevant information, updates and insights with sales, marketing and IT professionals.
o Build client relationship and ensure high customer satisfaction from the point of initial pilot through the full implementation across the customers organization.
o Assure the development of strategies and tactics that meet client needs and communicate how current data insights/tactics associate with longer-term strategy objectives.
o Determine best actions toward continually improving client service to facilitate business growth.
o Manage difficult and complex issues, partnering with the development team and operations team as needed.
o Liaise with Technical Creative Director to ensure client objectives are clearly understood and ensure creative optimization of client requests.
o Deliver product positioning presentations and demonstrations at client meetings and industry events.
o Maintain and provide insight with the Account Strategy Plan.
o Coordinate and plan services and software purchases.
Target Software - Cegedim Dendrite, Allentown, PA, February 2008 to March 2010
Technical Account Manager
Account Management
o Accountable for overall client satisfaction and the customer engagement process for both the SFA software and the related technical services.
o Plan and lead execution of all service and software delivery to the client, including management of requirements gathering, implementation planning, training, rollout and infrastructure.
o Responsible for problem identification, documentation, root cause analysis, defect correction and follow-ups on multiple levels across the internal and client organizations.
o Responsible for identifying client-specific software upgrade and enhancement requests.
o Responsible for introducing clients to new services and products in a way that increases revenue over time.
Project Management
o Manage and monitor active projects and implementation efforts for assigned customer accounts
o Effectively budget, solicit and manage resources where appropriate.
o Understand contract obligations and budgetary issues, and keep all parties informed of potential issues before they become problems.
o Specify development requirements for various R&D groups in support of customer, including data services, product development and analytics and reporting.
Technical Consulting and Support
o Provide configuration consulting across product suite based upon client business needs and requirements.
o Understand Target SFA data model in general and as it is applied to each customer for proactive guidance and management of data services projects.
o Investigate and troubleshoot escalated issues reported by the help desk and/or customer home office personnel.
o Provide formal and informal training to client personnel when appropriate.
Lehigh Valley Hospital and Health Network, Allentown, PA, August 2006 to February 2008
System Analyst/Programmer
Develops formulation logic for complex systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs. Prepares complex conversion and system implementation plans. Prepares recommendations and approvals of system and programming documentation. Prepares recommendations for changes in development, maintenance and systems standards.
Project lead
o Data migration from the Practice Partners EMR database to the Centricity Physician Office EMR database.
o Implementation of the new EMR application, Centricity Physician Office.
o Development of ADT, Scheduling, Lab Results, and Charge interfaces for the Centricity Physician Office EMR.
o NextGen EMR Server Upgrade and High Availability Clustering.
Siemens Medical Solutions USA, Inc., Malvern, PA, January 2005 to August 2006
Programmer/Analyst
Experience with mainframe, CICS, interfaces, Net Access, DB2, VSDM, OPENLink, Unity Systems, Pharmacy Systems, Radiology Systems, VMS, UNIX, Invision, Soarian Financials, Soarian Clinicals, Soarian Scheduling, and MedSeries4. Successfully applies knowledge of the health care industry, patient accounting and EAD applications.
Responsibilities include supporting applications used in the health care industry, monitoring application performance, and troubleshooting complex systems.
Independent Computer Consultant, Pottstown, PA, December 2003 to Present
Helps small businesses with all computer related issues.
Build and modify computer systems, set up local area networks, design and develop company websites, virus, adware, and spyware detection and deletion.
Provide technical support and software troubleshooting for all Microsoft applications including: Windows 95, 98, NT, ME, 2000, XP, MS Word, MS Excel, MS Access, MS Works, MS Outlook.
Merck & Company, Inc. Kelly Services, West Point, PA May 2002 to December 2003
System Automation Specialist - Vaccine & Sterile Quality Services
Validation of: Master Plans, Risk Analysis / Risk Assessments, System Life Cycle, 21 CFR Part 11 Compliance, Databases and Spreadsheets.
Developed Requirement Specification, Design Specification, IQ, OQ, PQ and SOPs, Preventative Maintenance, and Retrospective Validation.
Developed and executed system life-cycle documentation and retrospective validation for computer applications and MS Excel spreadsheets.
Created and implemented Validation Documentation for MS Excel Workbooks based on current Standard Operating Procedures, including Requirement Specifications, Detailed Design Specifications, and Test scripts.
Solely responsible for organizing the XP Migration of over 80 computers in 4 different laboratories.
Developed spreadsheets and pie charts to track the XP Migration.
Key contributor in the preparation of over 150 Laboratory Operations employees for Windows XP Migration.
Developed detailed spreadsheets to import data from Spectramax Gemini XS Plate readers.
AOL Time-Warner, Olyphant, PA May 2001 to May 2002
DVD Author, Software Engineer
Designed and developed Visual C++ Programs utilizing the Microsoft Foundation Classes to read binary data from information and video object files to create web based reports summarizing the data.
Authored over 40 DVDs for companies such as Universal Studios and Warner Brothers, using Scenarist software on a Unix system.
Designed applications in C to run on a Unix system in conjunction with the Scenarist authoring program.
Developed over 30 Visual C++ applications to aid in the DVD creation process. The applications were used for file manipulation, error checking, and data compression, which helped to eliminate human error and increase DVD authoring capacity by saving one third the time per title.
Barnett International Parexel, Media, PA June 2000 to May 2001
Computer Science, Internship
Customized online computer training programs for Pharmaceutical Companies.
Developed software programs in ToolBook Instructor.
Updated software script to accommodate user specifications, such as SOPs, current GMP Guidelines, and 21 CFR Part 11 Compliance.
Skills
Programming Languages:
C/C++, Visual C++, MFC Programming, Embedded Programming, Java Script, SQL, Visual Basic, Assembly Language
Applications:
NextGen EMR, Centricity EMR, FrontPage, Dreamweaver, Flash MX, Adobe Photoshop 7.0, Windows 3.1, 95, 98, NT, XP, Microsoft Outlook, Power Point, Word, Excel, Access, Microsoft Works.
Education
B.S., Computer Science, LaSalle University, Philadelphia, PA, 2001
Community Activities
Tiger Shark Swim Team, Pottstown, PA October 2003 - Present
Head Coach and founder of a competitive USA Swimming program that consists of 40 swimmers between the ages of 6 and 18 years old.
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