Customer Technical Support Best Resume Format in Word Free Download -->

Customer Technical Support Best Resume Format in Word Free Download

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TAYLOR TRAN
309 Hannahberry Pl Buford, GA 30001
Phone:  678-485-9876
Email: taylor@gmail.com

QUALIFICATIONS

6 years specializing in the development, testing and validation of embedded hardware and software systems. Manage others in a team environment as lead technician.

5 years managing and directing lab technicians. Key responsibilities include designing and implementing test procedures, test plans and completion reports for IT engineering departments.

EDUCATION

Georgia Gwinnett College (GGC)                                         Lawrenceville, GA         July 2010
Degree: BS Information Technology (BIT)                             GPA: 3.5/4.0 (Honors)
Concentration: IT Business/Project Management                

-         Member of IT Advisory Board for two years from 2008 to 2010.
-         Provided insight to Chief Technology Officer (CTO) and staff on student usability and accessibility of email client and portals during bi-monthly meetings.
-         Assisted in creating ITEC courses by working with professors and researching course scopes from other colleges that provide similar programs of study.
-         Interned with campus CTO for two semesters building networks connecting new and existing buildings on campus.

Gainesville State College (GSC)                                            Gainesville, GA                 July 2008
Degree: ASA Business Administration (ABA)                         GPA: 3.2/4.0  
Concentration: Business Administration/Accounting

IT CERTIFICATIONS

CompTIA A+ Certification- Computer Service Technician (HW/SW, WinXP/2000/2003, Linux) Troubleshooting and repairing hardware/software issues in WinXP, Win2000 Server, Win2003 Server, Vista, and Linux/Unix based environments.










EXPERIENCE


Lee's Pho Vietnamese Restaurant                                           Duluth, GA

Store & Marketing Manager                                               (October 2009 to Present)

      -     Assess financial assets on a weekly basis ensuring proper cash flows.
      -     Research new and existing suppliers weekly ensuring lowest operation costs.
      -     Maintain strict inventory control lowering weekly disposal of perishable goods.
      -     Ensure depletion of existing inventory of supplies reducing monthly overhead costs.
      -     Cross train both front and back of house employees creating a more efficient staff.

     
Trenton Processors                                                                 Gainesville, GA

Lead Technician                                                                     (May 2004 to July 2009)

-     Supervised 3 lab technicians in a team environment supporting IT validation and design departments.
-     Designed test procedures to include latest testing and validation practices including thermal testing, drop testing, white box/black box testing, and HALT testing creating more robust products.
      -     Audited complete test plans ensuring that all requirements are fulfilled lowering product spins.
-     Worked closely with QA department providing detailed documentation to have available to both internal & external customers for quick viewing.
-     Decreased manual testing practices by writing automated test scripts to execute and log each run increasing test trials from hundreds to tens of thousands.

Customer Technical Support                                     (August 2003 to May 2004)

     -      In charge of customer IT related issues pertaining to hardware/software/firmware.
     -      Decreased redundant emailing with customers by implementing an online support form.
     -      Increased customer satisfaction surveys by providing quick and effective support through detailed customer field simulations lowering support ticket times.
-      Broadened internal network structure by implementing a network server connecting administration/sales/marketing departments to design/engineering/validation departments resulting in faster communication among employees, customers, and suppliers.
    





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