Customer Technical Support Best Resume Format in Word Free Download -->

Customer Technical Support Best Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


TAYLOR TRAN
309 Hannahberry Pl Buford, GA 30001
Phone:  678-485-9876
Email: taylor@gmail.com

QUALIFICATIONS

6 years specializing in the development, testing and validation of embedded hardware and software systems. Manage others in a team environment as lead technician.

5 years managing and directing lab technicians. Key responsibilities include designing and implementing test procedures, test plans and completion reports for IT engineering departments.

EDUCATION

Georgia Gwinnett College (GGC)                                         Lawrenceville, GA         July 2010
Degree: BS Information Technology (BIT)                             GPA: 3.5/4.0 (Honors)
Concentration: IT Business/Project Management                

-         Member of IT Advisory Board for two years from 2008 to 2010.
-         Provided insight to Chief Technology Officer (CTO) and staff on student usability and accessibility of email client and portals during bi-monthly meetings.
-         Assisted in creating ITEC courses by working with professors and researching course scopes from other colleges that provide similar programs of study.
-         Interned with campus CTO for two semesters building networks connecting new and existing buildings on campus.

Gainesville State College (GSC)                                            Gainesville, GA                 July 2008
Degree: ASA Business Administration (ABA)                         GPA: 3.2/4.0  
Concentration: Business Administration/Accounting

IT CERTIFICATIONS

CompTIA A+ Certification- Computer Service Technician (HW/SW, WinXP/2000/2003, Linux) Troubleshooting and repairing hardware/software issues in WinXP, Win2000 Server, Win2003 Server, Vista, and Linux/Unix based environments.










EXPERIENCE


Lee's Pho Vietnamese Restaurant                                           Duluth, GA

Store & Marketing Manager                                               (October 2009 to Present)

      -     Assess financial assets on a weekly basis ensuring proper cash flows.
      -     Research new and existing suppliers weekly ensuring lowest operation costs.
      -     Maintain strict inventory control lowering weekly disposal of perishable goods.
      -     Ensure depletion of existing inventory of supplies reducing monthly overhead costs.
      -     Cross train both front and back of house employees creating a more efficient staff.

     
Trenton Processors                                                                 Gainesville, GA

Lead Technician                                                                     (May 2004 to July 2009)

-     Supervised 3 lab technicians in a team environment supporting IT validation and design departments.
-     Designed test procedures to include latest testing and validation practices including thermal testing, drop testing, white box/black box testing, and HALT testing creating more robust products.
      -     Audited complete test plans ensuring that all requirements are fulfilled lowering product spins.
-     Worked closely with QA department providing detailed documentation to have available to both internal & external customers for quick viewing.
-     Decreased manual testing practices by writing automated test scripts to execute and log each run increasing test trials from hundreds to tens of thousands.

Customer Technical Support                                     (August 2003 to May 2004)

     -      In charge of customer IT related issues pertaining to hardware/software/firmware.
     -      Decreased redundant emailing with customers by implementing an online support form.
     -      Increased customer satisfaction surveys by providing quick and effective support through detailed customer field simulations lowering support ticket times.
-      Broadened internal network structure by implementing a network server connecting administration/sales/marketing departments to design/engineering/validation departments resulting in faster communication among employees, customers, and suppliers.
    





Download Resume Format 

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV