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Teresa Sullivan
309 Main Street Apt
B
Malden, MA 02001
(978) 239-1230
PROFILE
Results-oriented
QA Engineer with expertise in Quality Assurance testing and configuration of
test environments. Strong database
skills including SQL. Able to work well
with development by clearly explaining software defects and steps to reproduce
defect. Extensive experience in
deploying and maintaining internal software builds for worldwide QA groups and
Sales Engineers. Skilled at defect analysis
resulting in fast turnaround for fixing of software defects.
TECHNOLOGY
SUMMARY
Operating Systems:
Microsoft Windows (3.x through Windows Vista including x64 Editions, Linux (Red
Hat & SuSE), Solaris (8 through 10), AIX (versions 4.x, 5.2 and 5.3), HP-UX
(versions 11 through 11iv2)
Application Servers: BEA
Weblogic, IBM WebSphere
Databases: MS SQL
Server (7 through 2005), Oracle 7.3.x through 10gR2, Sybase 11, DB2 8.2,
SQLBase
Hardware: Server
support for IBM & Dell servers.
Languages: SQL
Tools:
Microsoft Office, Aqua Data Studio, Oracle SQL Plus, Oracle Enterprise Manager,
MS SQL Server Enterprise Manager, MS SQL Server SQL Query Analyzer, Putty,
DB-Diff.
EMPLOYMENT
HISTORY
Fidessa, Boston, MA August
2008 to April 2011
Installation Deployment
Analyst
Developed
and executed test cases for Fidessa’sLatentZero stock trading software. Configured and maintained software test
environments for support and professional services organizations. Entered software defects into Test Track. Performed release management for Fidessa’s
LatentZero software patches to all North American clients.This included
consolidating, testing, documenting and delivering patches. Created VM’s using
VMWare’s ESX Server for test environments. Created databases on Oracle and
SQLServer.Performed imports and exports of client Oracle and SQLServer
databases. Installed and configured Fidessa’sLatentZero software on Windows,
Red Hat Linux and Sun Solaris servers. Investigated and resolved LatentZero
service startup errors in test environments.
IBM Corporation,
Bedford, MA June
2002 to August 2008
Tivolii Software
Group, Maximo Business Unit (formerly MRO Software)
Senior QA Engineer,
QA Configuration/Deployment Group, Maximo Verification
Performedthe
installation, configuration, and tuning of complex multi-tier test configurationsfor
a J2EE Service Desk and Fixed Asset management application using multiple
Windows and UNIX/Linux platforms. Developed
and executed test cases for Maximo Enterprise Asset applications. Improve existing application test processes
and establish new test plan guidelines to improve knowledge transfer between QA
Engineers across multiple test teams. Support
QA department with IT issues.
- Manually
deployed all internal software builds of Maximo for QA department test
environments. This included getting
binary code from development, manually configuring various properties and
xml files, creating test database (Oracle, SQLServer, DB2), creating, and
deploying EAR file using BEA Weblogic and IBM WebSphere.
- Deployed
and maintained test environments for World Wide Sales Organization.
- Researched
and evaluated new software components for future versions of the Maximo
productincluding new versions of J2EE application servers (such as BEA
WebLogic 9) as well as new versions of databases (such as Microsoft SQL
2005 and IBM DB2).
- Configured
and tested prototype customer environments that were not part of the
supported environment matrix.
- Team
Lead in testing of the Maximo Database Upgrade utility, which performs
upgrade of Oracle and SQLServer, Sybase and SQLBase Maximo databases to
support new versions of Maximo Enterprise Asset Management.
- Mentored
six QA Engineers.
- Assisted
World Wide Customer Support with escalated critical client issues. Provided problem analysis and
recommended solutions.
- Assisted
with the administration of QA Lab consisting of 85 servers Windows, Sun
Solaris, IBM AIX, HP and Red Hat Linux platforms.
- Interacted
with developers to work through existing and new product faults and
deliver reproducible test cases as required.
- Performed
DBA duties for QA group using MS SQL Server, Oracle, Sybase, DB2 and
SQLBase.
- Assisted
QA Engineers with issues dealing with database errors.
- Reviewed
User Guides and Installation Guides for Technical Documentation group.
- Tested
Installation programs for release.
- Main
point of contact in QA group for any software defects resulting in SQL
errors to assist in defect analysis.
MRO Software
(formerly PSDI), Bedford, MA April
1997 to June 2002
QA Engineer
Developed
and executed test cases for Maximo Enterprise Asset applications.
- Entered
defects into bug tracking system.
- Interacted
with developers to work through existing and new product faults and
deliver reproducible test cases as required.
- Tested
hot fixes from individual developers to test code fixes outside of full
software builds.
- Worked
with support in resolving critical situation customer issues.
- Went
to client sites with beta versions of software and installed configured
and demonstrated new features. Point
of contact for beta program feedback.
PSDI, Cambridge, MA April
1996 to April 1997
Technical Support
Representative
Provided
technical support for Maximo Enterprise Asset Management software. Worked with development to get hot fixes for
client reported defects. Supplied
clients with hot fixes or workarounds to issues they reported. Logged reported software defects in bug
tracking system with steps to reproduce problem. Logged calls in call tracking software.
Education
Associate Degree
Liberal Arts and Sciences, Middlesex Community College Bedford , MA
Fundamentals of
Solaris 8 Operating Environment for System Administrators, Sun
Microsystems, Bedford , MA
Solaris 8 System
Administration 1, Sun Microsystems, Bedford , MA
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