Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Professional
Profile
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Career Objective
To
use my education in Technical Management and work experience in your
organization. With my educational background I believe I am an excellent
candidateto achieve positive growth through my team work and leadership skill.
My Bachelors of Science in Technical Management has given me advanced
knowledge, training, and skills to work in the Customer Service Field. I will
bring excellence and achieve positive results as an employee of your organization
Personal Profile
10
years’ experience in customer support and 15 years of experience working in
broadcast communications. Supported a variety of business areas by providing
administrative and technical support.
Skills Summary
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Data Analysis
·
Leadership and Organization
·
Management Information systems
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·
Decision Making
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Management Analysis
·
Personnel Trainer
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Professional Experience
Customer Retention Agent, DIRECTV
March 2009 – June 2010
·
Retained unsatisfied customers by assessing the
customer’s wants and needs then providing a 90 percent save rate of customers
was achieved.
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Coordinate and scheduled moving of existing
equipment for customers to new location.
·
Troubleshootedexisting customer equipmentproblemsand
educated new customers on how to operate equipment. Handled high volume of
calls related to enhancing services for the customer to result in a more loyal
customer.
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Reviewed orders for ideas to expand services
available to existing customers in order to enhance the customer’s to have an
entertaining experience.
Retail Store Support Rep., Verizon Wireless December 2004-March
2009
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Reviewed customer service issues pertaining to
billing and or troubleshooting of cellular equipment.
·
Assessed customer requests and needs to make
sure customer is satisfied and happy.
In charge of
inventory along with reviewing monthly inventory counts within the store
location. Performed daily audit of store sales ensured transactionshandled by
employees were correct.
Floor Coordinator, Cinram Oct
2004-Dec 2004
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Coordinated CD’s and DVD’s operated forklift
ensuring product was properly located prior to completion of shipping.
Reservation Agent, National Car Rental Oct 2003 – Aug 2004
·
Handled high volume of reservationsand provided
customer with valued care and understanding they deserve in order to retain customers.
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Probe customer needs in order to schedule a
rental well suited for the customer with great attention to detail in order to
satisfy the customer.
Production &
Programming Manager, Jabar Communications
Aug 1998 – Oct 2003
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Programmed music and trainedinterns on the “how
to” of radio for three radio stations WWBZ, WAZS and WJNI
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Assigned commercial production for three radio
stations WWBZ-FM, WJNI-FM and WAZS-AM
Created the
first Hispanic radio station in Charleston, SC and very quickly obtained a 1.7
share rating of Charleston, SC market.
Education
devry university – Chicago,
Illinois
B.S. Technical Management, 2009
B.S. Technical Management, 2009
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