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Self Description Format in Word for Job Application

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Ameena.bano988@gmail.com
|+971-(0)-9876543210

Ameena holds a BE degree in Telecommunication Technology and a certification in ITIL Service Managementand Prince 2 Project Management. She currently serves as the Problem Manager of MEA IT Service Management team at VOCALCOM.

She manages operational and governance function of Problem Management including Root Cause & Post Incident Reviews, High level Trend Analysis, Knowledge Management and Repeating Incident Engagement.


She joined VOCALCOM Middle East in 2012. She first served as the Support & Services Engineer, was responsible for the implementation and support of all the CTI/IVR infrastructure and applications. She was promoted to the role of Support Team Lead in 2014, was responsible for all management aspects of support to MEA customers and partners, managing customer service and technical support delivery. She is promoted to the role of Problem Manager in 2015 and responsible for the operational and governance function of Problem Management.

Her previous assignments was Systems Engineer at VOXTRON Middle East, was responsible for the implementation of contact center and unified communications solutions.
She holds a strong expertise in IT Service Operation and Governance Management including Problem Management, KEDB Management,Problem Analysis sessions, Problem reviews, Checkpoint meetings and Closure reviews



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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