Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / CV Format with Career Objective, Job Description & Skills & 10 Years Work Experience for a Telecom Engineer in Word / Doc / Pdf Free Download
Ameena Bano
I am seeking a position within the IT Service Management & Operations circuit to provide quality solutions to complex business problems mainly in anITIL framework environment, in order to contribute my skills in this fast growing field of IT Service Operational and Governance Management.
Organization Vocalcom Middle East
Personal Details
Date of Birth 27/02/90
Download Resume Format
Ameena Bano
BE Telecoms, ITIL®, PRINCE2®
Dubai, United Arab Emirates.
Mobile: +971-(0)-987654321
Email: ameena1988@gmail.com
Career Objective
I am seeking a position within the IT Service Management & Operations circuit to provide quality solutions to complex business problems mainly in anITIL framework environment, in order to contribute my skills in this fast growing field of IT Service Operational and Governance Management.
Key Strengths
·
IT Service Management &
Operations.
·
Incident & Problem
Management.
·
Root Cause & Post
Incident Reviews.
·
High level Trend
Analysis.
·
Knowledge Management.
Professional Experience
Organization Vocalcom Middle East
Current
Designation Support Team Lead / ITIL Problem Manager
Over All
Duration May 2015 – Present
Reporting to ITIL Manager,
I’m responsible to manage the operational and governance function of Problem &
Release Management including Root Cause & Post Incident Reviews, High level
Trend Analysis, Knowledge Management and Repeating Incident Engagement.
Essential Job Functions
·
Execute processes and procedures
in line with VOCALCOM's implementation of the ITIL framework.
·
Perform Problem Management operational
governance function for IT Service Management & Operations.
·
Facilitate Situation
Appraisal sessions following major incidents.
·
Manage high Priority Problems
including facilitation of Problem Analysis sessions, Problem reviews,
Checkpoint meetings and Closure reviews
·
Manage the investigation of Root
Cause of actual or potential Problems
·
Work with the Stakeholders
to develop the Corrective Actions that will remove causes of Incidents.
·
Facilitate Checkpoint meetings
for Known Errors to ensure that risks to services are mitigated.
·
Proactively conduct Trend
Analysis of current and emerging risks to service stability and promote these
into Problems
·
Deliver regular reporting from
Service Management toolset with Analysis.
Past Experience
Organization Vocalcom Middle East
Designation Support Team Lead
Over All
Duration June 2014 to April 2015
VOCALCOM is a leading
international developer and integrator of contact center solutions. Reporting to Program Director, I was leading the MEA support team and
managing all the infrastructure and applications including network
administration, systems maintenance, fault troubleshooting, end-to-end
documentation and problem management.
Essential Job Functions
Essential Job Functions
·
Manage and
took ownership of high priority ticket escalations from the MEA region.
·
Serve as the
primary contact and liaison for incident escalation from support engineers.
·
Provide
training sessions for the MEA region’s partners and engineers.
·
Write
technical notes and knowledge base entries.
·
Responsible
for keeping track of the tickets, incidents, work/service orders and their
closures.
Past Experience
Organization Vocalcom Middle East
Over All
Duration Dec 2012 to June
2014
Designation Support and Services Engineer
Reporting to
Regional Support and Services Director, I wasresponsible for the end-to-end
delivery of project’s implementations; managing the software implementation
process through phases of requirements gathering, analysis, design,
customization, system integration, acceptance testing, project implementation
and transition to support.
Essential Job Functions
·
Deploy network detailed Infrastructure in the following areas:
Voice (VoIP) and Contact Center (Hosted and SaaS, IVR Self Service, Multi-Site
Implementation, Multi-media Routing, CTI, Social Media and Application
Integration).
·
Onsite and remote go-live and upgrade assistance.
·
Deliver trainings, workshops & consultations for customers.
·
Provide 24x7 on-call production support as required.
Past Experience
Organization Voxtron Middle East
Over All
Duration Feb 2012 to Dec 2012
Current
Designation Systems Engineer
VOXTRON is an
international group developing professional software for Customer Interaction
and Unified Communication Solutions. Reporting to Product Manager, I was
filling this position in a Systems engineering division of MENA region by
playing a key role in the implementation of VOXTRON contact center solutions.
Essential Job Functions
Essential Job Functions
·
Responsible for the installation, maintenance
and management of telecommunications and contact center equipment and systems
in Enterprise environment.
·
Provide support in Technical request,
contingency roll-out and project implementation on VOXTRON systems.
·
Provide 2nd line support for system down
emergencies, errors and triage of hardware, software, network and telephony
problems.
·
Perform UAT, orientation and training to end
users for all modified and new systems.
Organization Egyptian
Pakistani Telecommunication Services Company
Over All Duration since May
2011 to Jan 2012
DesignationBSS Engineer
·
Operations
and Maintenance of Mobile Telecom Systems (Motorola & Alcatel BTS’s and
BSC’s)
Organization The Resource
Group
Over All Duration since Sept
2010 to April 2011
Designation Customer Support Executive
·
Diagnose
and resolve technical hardware and software issues involving internet
connectivity, email clients, VOIP and more.
Educational Qualification
·
BE
Telecom Engineering (2010 - Bahria University Karachi, Pakistan)
CGPA 3.44
·
ITIL
Foundation certificate in IT Service Management (2015- AXELOS Global Best
Practice)
Registration
Number– RH321121212
·
PRINCE2
Foundation Certificate in Project Management (2015- AXELOS Global Best Practice)
Registration
Number – 001223231
Major Projects
Al
Rostamani Group – UAE – 2014
·
DAMAC Properties - UAE – 2014
·
Dubai Properties Group - UAE – 2013
·
Ministry of Manpower Sultanate of Oman – Oman
– 2013
·
Saudi Council of Engineers – Saudi Arabia –
2013
·
IKEA – Kuwait – 2013
Personal Details
Date of Birth 27/02/90
Visa
Status Resident
Permit
Marital
Status Married
Nationality Pakistani
Languages English, Urdu& Hindi
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