Experienced Telecom Engineer Resume Format in Word Free Download -->

Experienced Telecom Engineer Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / CV Format with Career Objective, Job Description & Skills & 10 Years Work Experience for a Telecom Engineer in Word / Doc / Pdf Free Download

Ameena Bano    

BE Telecoms, ITIL®, PRINCE2®
Dubai, United Arab Emirates.
Mobile: +971-(0)-987654321
Email: ameena1988@gmail.com

Career Objective

I am seeking a position within the IT Service Management & Operations circuit to provide quality solutions to complex business problems mainly in anITIL framework environment, in order to contribute my skills in this fast growing field of IT Service Operational and Governance Management.

Key Strengths

·        IT Service Management & Operations.
·        Incident & Problem Management.
·        Root Cause & Post Incident Reviews.
·        High level Trend Analysis.
·        Knowledge Management.

Professional Experience                                                      

Organization                          Vocalcom Middle East
Current Designation             Support Team Lead / ITIL Problem Manager
Over All Duration                  May 2015 – Present

Reporting to ITIL Manager, I’m responsible to manage the operational and governance function of Problem & Release Management including Root Cause & Post Incident Reviews, High level Trend Analysis, Knowledge Management and Repeating Incident Engagement.

Essential Job Functions

·        Execute processes and procedures in line with VOCALCOM's implementation of the ITIL framework.
·        Perform Problem Management operational governance function for IT Service Management & Operations.
·        Facilitate Situation Appraisal sessions following major incidents.
·        Manage high Priority Problems including facilitation of Problem Analysis sessions, Problem reviews, Checkpoint meetings and Closure reviews
·        Manage the investigation of Root Cause of actual or potential Problems
·        Work with the Stakeholders to develop the Corrective Actions that will remove causes of Incidents.
·        Facilitate Checkpoint meetings for Known Errors to ensure that risks to services are mitigated.
·        Proactively conduct Trend Analysis of current and emerging risks to service stability and promote these into Problems
·        Deliver regular reporting from Service Management toolset with Analysis.

Past Experienc
Organization                          Vocalcom Middle East
Designation                            Support Team Lead
Over All Duration                  June 2014 to April 2015

VOCALCOM is a leading international developer and integrator of contact center solutions. Reporting to Program Director, I was leading the MEA support team and managing all the infrastructure and applications including network administration, systems maintenance, fault troubleshooting, end-to-end documentation and problem management.

Essential Job Functions
·        Manage and took ownership of high priority ticket escalations from the MEA region.
·        Serve as the primary contact and liaison for incident escalation from support engineers.
·        Provide training sessions for the MEA region’s partners and engineers.
·        Write technical notes and knowledge base entries.
·        Responsible for keeping track of the tickets, incidents, work/service orders and their closures.

Past Experience                                                 
Organization                           Vocalcom Middle East
Over All Duration                  Dec 2012 to June 2014
Designation                            Support and Services Engineer

Reporting to Regional Support and Services Director, I wasresponsible for the end-to-end delivery of project’s implementations; managing the software implementation process through phases of requirements gathering, analysis, design, customization, system integration, acceptance testing, project implementation and transition to support.

Essential Job Functions
·        Deploy network detailed Infrastructure in the following areas: Voice (VoIP) and Contact Center (Hosted and SaaS, IVR Self Service, Multi-Site Implementation, Multi-media Routing, CTI, Social Media and Application Integration).
·        Onsite and remote go-live and upgrade assistance.
·        Deliver trainings, workshops & consultations for customers.
·        Provide 24x7 on-call production support as required.
Past Experience
Organization                          Voxtron Middle East
Over All Duration                  Feb 2012 to Dec 2012
Current Designation              Systems Engineer

VOXTRON is an international group developing professional software for Customer Interaction and Unified Communication Solutions. Reporting to Product Manager, I was filling this position in a Systems engineering division of MENA region by playing a key role in the implementation of VOXTRON contact center solutions.

Essential Job Functions
·        Responsible for the installation, maintenance and management of telecommunications and contact center equipment and systems in Enterprise environment.
·        Provide support in Technical request, contingency roll-out and project implementation on VOXTRON systems.
·        Provide 2nd line support for system down emergencies, errors and triage of hardware, software, network and telephony problems.
·        Perform UAT, orientation and training to end users for all modified and new systems.

Organization       Egyptian Pakistani Telecommunication Services Company
Over All Duration        since May 2011 to Jan 2012
DesignationBSS Engineer                                          

·        Operations and Maintenance of Mobile Telecom Systems (Motorola & Alcatel BTS’s and BSC’s)

Organization       The Resource Group
Over All Duration        since Sept 2010 to April 2011
Designation                  Customer Support Executive

·        Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more.

Educational Qualification
·        BE Telecom Engineering (2010 - Bahria University Karachi, Pakistan)
CGPA 3.44      

·        ITIL Foundation certificate in IT Service Management (2015- AXELOS Global Best Practice)
Registration Number– RH321121212

·        PRINCE2 Foundation Certificate in Project Management (2015- AXELOS Global Best Practice)
Registration Number – 001223231

Major Projects

·        Abu Dhabi Water and Electricity Authority - UAE – 2015
        Al Rostamani Group – UAE – 2014
·        DAMAC Properties - UAE – 2014
·        Dubai Properties Group - UAE – 2013
·        Ministry of Manpower Sultanate of Oman – Oman – 2013
·        Saudi Council of Engineers – Saudi Arabia – 2013
·        IKEA – Kuwait – 2013

Personal Details

Date of Birth                           27/02/90
Visa Status                              Resident Permit
Marital Status                         Married
Nationality                              Pakistani
Languages                               English, Urdu& Hindi

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