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Avery
Chroscinski
145
Elm Street
Manchester,
NH 03101
Cell:
978 257 1111
avery.chroscinski@gmail.com
Objective:
Over 7 years of customer service and less than 6 months promotion to management
position with a proven record of experience in many computer applications,
consistent scheduling, completing daily operational tasks, and training staff. Strong
organizational abilities combined with excellent interpersonal, communication,
and leadership skills that allow me to work effectively with other people at
all levels.
Education:
MERRIMACK
COLLEGE, North Andover, MA
Bachelor of Science in Business Administration May 2009
Major: Business Management
Honors: Dean’s List all 4 years
AUSTIN PREPARATORY SCHOOL, Reading, MA
Honors: Academic High Honors
Activities: Dance Club, French Club, Multi-Cultural Club
Skills:
Microsoft Windows 98/XP/Vista/2010; Microsoft Word, Excel, PowerPoint, Outlook,
and Access; QuickBooks, Internet, Photoshop, Macintosh, Salon Transcripts,
database design project, business consultation project
Experience:
URBAN OUTFITTERS INC., Burlington,
MA
February 2008 - present
Operations Assistant Manger
v
Create
a unique, innovative, and inspirational customer service experience, while
maintaining all store operations and goals, resulting in driving sales and
ensuring profitability of the store:
·
Hire,
train, manage, develop, motivate and inspire store team
·
Develop
strategic planning and setting goals
·
Maintain
business awareness and drive sales in order to achieve and exceed goals
·
Analyze
reports to determine weekly objectives and produce changes accordingly
·
Scheduling
proficiently at least two weeks in advance and maintain calendars
·
Keeping
track of payroll, making sure daily operational tasks are completed in a timely
manner
·
File
paperwork, fill out reports, email communication, order supplies, shipping
packages; multitasking
·
Creating
a great customers experience and resolving any issues
·
Updating
and editing social media website
Ø
Surpassed
shrink goals from inventory last year, as well as made sales goal
FIREFLY SALONSPA, Derry,
NH
August 2009 - November 2009
Front Desk Receptionist:
· Answer
phones quickly and efficiently; book & adjust appointments
· Assist
stylists by cleaning and setting up for their next client
· Update
social networking sites and salon’s database
· Ensure
clients feel welcomed and relaxed throughout their experience
· Advise
clients of all retail products available for purchase
PACIFIC SUNWEAR,
Burlington,
MA
March 2006- February 2008
Sales Associate & Senior
Brand Representative
· Sell
and represent the store brand’s clothing and accessories
· Provide
high quality customer service by assisting customer with needs on the sales
floor and cash register
Volunteer/Other
work:
Ø Provided
entertainment for the elderly at a local nursing home
Ø Supervise
and assist special need campers
Ø
Ran a food drive for the Merrimack Valley Food Bank
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