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Avery Chroscinski

145 Elm Street

Manchester, NH 03101

Cell: 978 257 1111

avery.chroscinski@gmail.com

Objective:               Over 7 years of customer service and less than 6 months promotion to management position with a proven record of experience in many computer applications, consistent scheduling, completing daily operational tasks, and training staff. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.

Education:               MERRIMACK COLLEGE, North Andover, MA

              Bachelor of Science in Business Administration May 2009

              Major: Business Management 

              Honors: Dean’s List all 4 years

             

              AUSTIN PREPARATORY SCHOOL, Reading, MA

              Honors: Academic High Honors

              Activities: Dance Club, French Club, Multi-Cultural Club

Skills:                Microsoft Windows 98/XP/Vista/2010; Microsoft Word, Excel, PowerPoint, Outlook, and Access; QuickBooks, Internet, Photoshop, Macintosh, Salon Transcripts, database design project, business consultation project

Experience:               URBAN OUTFITTERS INC., Burlington, MA                                          February 2008 - present

Operations Assistant Manger

v       Create a unique, innovative, and inspirational customer service experience, while maintaining all store operations and goals, resulting in driving sales and ensuring profitability of the store:

·          Hire, train, manage, develop, motivate and inspire store team

·          Develop strategic planning and setting goals

·          Maintain business awareness and drive sales in order to achieve and exceed goals

·          Analyze reports to determine weekly objectives and produce changes accordingly

·          Scheduling proficiently at least two weeks in advance and maintain calendars

·          Keeping track of payroll, making sure daily operational tasks are completed in a timely manner

·          File paperwork, fill out reports, email communication, order supplies, shipping packages; multitasking

·          Creating a great customers experience and resolving any issues

·          Updating and editing social media website

Ø        Surpassed shrink goals from inventory last year, as well as made sales goal

              FIREFLY SALONSPA, Derry, NH                            August 2009 - November 2009

              Front Desk Receptionist:              

·          Answer phones quickly and efficiently; book & adjust appointments

·          Assist stylists by cleaning and setting up for their next client

·          Update social networking sites and salon’s database

·          Ensure clients feel welcomed and relaxed throughout their experience

·          Advise clients of all retail products available for purchase

PACIFIC SUNWEAR, Burlington, MA                            March 2006- February 2008

Sales Associate & Senior Brand Representative

·          Sell and represent the store brand’s clothing and accessories

·          Provide high quality customer service by assisting customer with needs on the sales floor and cash register

Volunteer/Other work:

Ø        Provided entertainment for the elderly at a local nursing home

Ø        Supervise and assist special need campers

Ø       Ran a food drive for the Merrimack Valley Food Bank

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