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145 ½ E Court St
Janesville, WI 53101
(608)-359-0123
lucian@gmail.com
Professional Summary
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Lucian Bent
145 ½ E Court St
Janesville, WI 53101
(608)-359-0123
lucian@gmail.com
www.Linkedin.com/lucian
Professional Summary
Network Administrator/Desktop Support Engineer (Contract)
Norwood Promotional Products, March 2008 -
Present
- Documentation and
implementation of various systems to include:
desktop PC’s, servers, network equipment, and software applications
- Maintain and
monitor all server backups using Symantec Backup Exex
- Monitor, plan, and coordinate the distribution
of client/server software and service packs
- Manage Active
Directory and Exchange 2007 environments
- Preserve Norwood
Janesville’s shipping systems and ERP system
- Organization and inventory of all hardware and software resources
- Support for an infrastructure with 100 users, 40 Physical and Virtual Servers
Network
Administrator (Part-time)
Pernot Classic Collision,
March 2006 - Present
·
Installation, configuration, diagnosis and repair
of: desktop computer
hardware, laptops, software, and printers
·
Exchange Server 2003 and Active
Directory Administration
·
Administer VPN, Remote Web
Access, and Outlook Web Access
·
Manage and maintain company’s
external website content
·
Perform occasional off-hours and remote support
·
Backup and disaster recovery operations
Desktop Support Administrator (Contract)
NimbleGen Systems, February 2007 - March 2008
- Analyzed, logged, and tracked a verity of complex software and hardware matters of significance pertaining
to networking connectivity issues, printer, server, and application to
meet business needs
- Performed user account creation, deletion, and
configuration
- Provided assistance and processes in migrating
virtual machines (Physical to Virtual) into Virtual Infrastructure
- Image creation and deployment using Symantec
Ghost and PXE booting
with Altiris
- Level II Support for several
departments
- Active Directory administration
- Logging support issues with in-house incident
management system (Bugzilla)
- Utilize standard corporate tools to record
changes, service requests, and problem activities for tracking purposes
Field Computer Technician
Computer Heroes, Incorporated, June 2005 – June
2006
- Diagnose, troubleshoot and repair problems
with wireless and hardwired routers, LAN/WAN issues, user problems, PC
hardware and peripherals
- Set up and configuration of PDA, Laptops,
Servers and Routers
- Responsible for quick response to customers,
sales people and field service engineers with accurate answers
to their questions
- Performed testing of new software releases while suggesting and implementing changes when necessary
- Logging issues with in house incident
management system (Tigerpaw)
- Independent development and maintenance of
Customer Support Database to organize all information regarding customers,
systems, inventory, and common
customer questions
- Assisted Customers with Modem connectivity
issues
- Supported Browsers and Email programs for IE,
Netscape, Outlook, and Outlook Express
Computer Technician
Best Buy, Incorporated, February 2004 – April 2005
- Install, maintain, and repair
PC operations
- Logging issues with in house incident
management system (TrackIT)
- Recovered information from damaged and failing
hard drives
- Performed comparative research on similar
technical products
- Repaired software and hardware issues on
desktops and laptops
- Configured and troubleshot home and small
business wired and wireless networks
- Explained technical issues and solutions to
non-technical individuals
- Repaired problems with DVD players, MP3
player, VCRs, and Digital
Cameras
- Assisted in training other technicians on how to best
repair and correct problems with computer systems
Network Technician
Metal Crafters, May 2003 – February 2004
- Manage windows 2000 servers, daily backups,
user accounts, security policies and fax services including re-imaging as
needed
- Network technician for approximately 20 local
users
- Maintain Windows XP/2000/2003 Active Directory
structure system
- Administrated Symantec Antivirus Enterprise
edition
- Extensive use of Microsoft Administrative
tools
Education
Milwaukee Area Technical College, 2010 – Present
- Accelerated Online
Network Associate Degree Program
- CCNA, Security+,
Network+
- National Technolgy
Honor Socuirty 2010
Blackhawk Technical College
- Computer Service
Technician Program 2000 - 2002
- Network Security
Program 2000-2001
Training
- VMware ESX Server
- Visual MFG
- HP Printer repair
Certifications
- A+ Certification from CompTIA
- Network + Certification from CompTIA
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