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Tucker Saunders                                                                                      Phone:  562.279.1234
Long Beach, CA  9001                                                                                                                                                  tucker@gmail.com
@citylifematt                                                                                                                                                             www.tucker.com/in/Tucker

QUALIFICATIONS
Social and Mobile Media Marketing Coordinator with 5 years of experience. Areas of expertise include niche community development, content management, and targeted engagement of key user demographics. Proven ability to execute and track key deliverables and metrics. Detail oriented with strong work ethic, problem-solving, communication, interpersonal and teamwork skills.
KEY SKILLS
  • In depth and hands on experience promoting and growing on-line communites with practical use of Social Media Marketing, Search Engine Optimization, Blogger Engagement, PR, and Member Engagment.
  • Demonstrated writing skills via Blogs, Newsletters, and Web Site Marketing.
  • Creative use of social media tools including: Facebook, Twitter, 4Square, Yelp, YouTube, LinkedIn, StumbleUpon, Wildfire Interactive, etc.
  • Advanced understanding social media and SEO metrics including Google Analytics, Facebook Insights, Klout, Wildfire Monitor, and self tracking amplification and engagment.
  • Mobile Media Development Coordinator for iPhone and Android OS Platforms.
  • Excellent communicator and multi-tasker, with a strong focus on priorities and deadlines.
  • Software Knowledge and Experience: Adobe Creative Suite and Web Design Package, Office Application Suites, HTML and CMS Platforms, Newsletter Tools such as MailChimp and iContact, Cloud based collaboration services such as Microsoft SharePoint and Google Business Apps.

PROFESSIONAL EXPERIENCE

CITYLFE CONSULTING, Long Beach, CA                                                                                   2007 to Present
Social Media Marketing - Mobile Media Development Coordinator
Provide consulting in the Social/Mobile Media service sectors. Building strong engaged communities for in-house channels and clients brands. Lead the development of iPhone, iPad, and Android Applications for client and in-house projects.
·       Delta Education Corp - Mobile Student Portal, cloud based student information student portal.
·       Develop and execute social media optimization strategy for the Maloof Money Cup championship.
·       Lead the development and growth of the on-line community 562CityLife.com and associated social media channels through effective content development and marketing.
·       Manage SEO campaigns for in-house marketing.
·       Social Media Account Manager for various clients including; It’s A Grind Coffee, Lolas Mexican Cuisine, and the Bixby Knolls Business Improvement Association.
·       Develop innovative campaigns utilizing contests, hashtags, web based copouns, e-newsletters, etc. to build customer engagement and repeat business.
·       Social Media Training workshops in the subject areas of; Mobile Marketing and “Check-ins” Management, Facebook Fan Page and Twitter Network Growth and Optimization, Understanding Social Media Optimization.
·       Mobile Application development - Long Beach Water Department - Water Waster Reporting, The Kitchen Converter - Cooking Measurements Conversions, and Delta Education Corp - Mobile Student Portal.


LE CORDON BLEU COLLEGE OF CULINARY ARTS, Pasadena, CA                                                     2007-2011
Director of IT ~ Business Systems Analyst / Project Manager
Management of IT Operations within a Microsoft, Cisco, and AVAYA based network environment supporting multiple locations and technologies. Social Media Collaboration Champion of LCBLA driving cloud based communications system.
·       Social Media Collaboration Champion:
-       Development of social networking based collaboration platform. Streamline campus club communications and activities; and improved campus communications between the administration and student body.
-       IT Directors Collaboration Portal – Team member of design and rollout team for Microsoft Sharepoint services based collaboration portal.
-       Faculty and Student Portal – Continued improvement team for proprietary cloud based Faculty and Students Portals. Classroom management and e-learning portals.
-       Leverage Facebook, YouTube, Twitter, and blogging for success story sharing of LCBLA Faculty, Students, and Alumni.
·       Key Accomplishments ~ System Analsys and Project Managment:
-       Exchange and Active Directory consolidation - Resulting in higher network reliability and performance.
-       Point of Sale Systems conversion - Leading to customer service and operations efficiencies improvements.
-       Contract restructuring of fleet leases for company copier and cell phones - Reducing costs of over $10,000 dollars a month.
-       Digital signage expansion, classroom technology and AV Implementation and training - Resulting in substantial communication efficiency improvements.
-       Training Facilitator: Conduct training workshops for Disaster Recovery and Safety, Social Media, and Advanced Microsoft Office Operations.

BROOKS COLLEGE, Long Beach, CA                                                                                                 1999-2007
Director of IT, 2003-2007 ~ Business Systems Analyst / Project Manager
Managed network and systems for campus and supervised team of 3 direct reports supporting 1200 students and faculty in a Microsoft and Cisco environment.  Managed technical support operations, system upgrades, configurations and implementations.

·       Led support operations, opened and tracked trouble tickets, prioritized issues, and provided Tier 1 / 2 / 3 technical support for hardware failures, software conflicts, and local/internet connectivity issues.
·       Partnered with management and stakeholders to identify and assess IT projects; led IT projects from concept to completion, including project planning, budgets, needs assessment, reporting, and deliverables.
·       Coordinated with vendors and internal customers to analyze critical issues and develop solutions.
·       Maintained workstations, servers, telecommunications, and network; implemented workstation upgrades, server patches, and application updates.
·       Authored infrastructure documentation and created/provided training for end users and IT team.
Key Accomplishments:
-       Server Room/MDF Rebuild:  Created plan and led efforts personally to rebuild server room and network; substantially improved maintenance, reliability, scalability, and throughput of infrastructure.
-       Wireless Network:  Introduced enhancements and upgraded network coverage and accessibility.
-       Workstation Refresh Projects:  Established continuous efforts to update workstations and led multiple initiatives to refresh campus workstations; stabilized environment for users and reduced system outages.
-       Disaster Recovery Plan:  Updated and standardized emergency recovery procedures and business continuity operations.
-       Licensing Oversight:  Set up formal, ongoing process to manage licenses and costs.  Managed multiple successful projects to consolidate systems and hardware inventory; throughout tenure, maintained constantly lower levels of hardware and licensing costs.
-       Selected by management as IT Lead of the College Division within the CEC organization.

Network Technology Department Chair / Instructor, 2002-2003
Managed daily operations, including budget administration, purchasing of classroom/instructional supplies, instructional supervision, and student customer service.  Developed and managed the development of course curriculum including syllabi, lesson plans, textbook selection, and testing for outcome objectives.

·       Taught PC/Apple Hardware Repair, Microsoft Windows Operating Systems, Macintosh OS, Advanced Microsoft Office II with a focus on MS Project, Windows Server 2000, and PC Networking 101 courses.
Key Accomplishments:
-       Network Technology Program:  Established and developed Network Technology program, an 18-month Associates of Science program focusing on desktop, network, and server administration.

Computer Lab Manager / Network Technician / Instructor, 1999-2002
Led Student Computer Lab Supervisors and Monitors, oversaw daily lab support, and developed/implemented routine support policies and procedures for both the Mac and Windows platforms.  Instructed in courses ranging from the Adobe Suite, to the Macromedia Multi-Media and design applications. Hired and managed Student Computer Lab Supervisors and Lab Monitors

EDUCATION

AS, Associates in Graphic Design, Brooks College, Long Beach, CA


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