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RAM KRISHNAN                                                          Tel: 214-529-1234 (C)  

44 Hidden Ridge Dr, Arlington, TX 71001.                                  E-Mail:  ramkrishnan@hotmail.com

                                                                                                                                                                                               

EDUCATION:

Master of Business Administration (MBA)                                                                                    August 1997

University of Texas at Arlington

Bachelor of Science in Electrical & Computer Engineering (BS EE)                                            May 1988

Illinois Institute of Technology

SUMMARY:

·         Proven Senior IT leader with extensive management and technical experience across multiple industries.

·         Successfully led $2Billion plus E-Commerce site

·         Experienced in creating multi-year IT strategies and enterprise-wide architectural roadmaps to enable and accelerate business goals.

·         Successfully led both commercial software developments as well as large, complex, corporate software initiatives with a variety of technologies.

·         Managed global groups across reporting structures and led concurrent development with external companies. Managed fiscal budgets up to $15M and teams up to 250 resources.

·         Proven in creating high performance teams and in the management of highly technical resources. Excellent communication, coaching and mentoring skills. 

PROFESSIONAL EXPERIENCE:

MANAGING DIRECTOR, IT                                                                                              AUG 2008 – CURRENT

UNITED AIRLINES, CHICAGO, IL

·          Led the software development of all Customer facing applications at United Airlines. Responsibilities included all E-Commerce capabilities (including United.com, an annual $2 Billion e-commerce site), Call Center development capabilities, as well as all other channel development (kiosk, mobile etc.) Enabled over 50M+ incremental ancillary revenue with merchandising and marketing focused releases in 2010.

·         Led multiple Managing Directors in an enterprise-wide initiative to standardize infrastructure, stabilize operations, remediate security issues, and to lay the foundation for future capabilities.  Successfully led the completion of all activities under tight schedules and under budget. This included the remediation of over 125 Mission Critical and Business Critical applications from the ground up, resulting in dramatically improving operational stability by over 60%.

·         Enabled United’s SOA strategy which included building out foundational capabilities such as the service registry, repository, B2B gateway, encryption/decryption and authorization and authentication capabilities. Responsible for over 1000 reusable services.

·         Simplified and standardized all development processes, collateral, and tools in order to improve IT productivity, quality, and time-to-market. Streamlined and reduced SDLC collateral by over 50% and developed and provided SDLC best practice training. Implemented various reusable development frameworks enabling faster time-to-market.

·          Built out an Enterprise-wide Quality Center of Excellence in partnership with an external vendor. Standardized end-to-end test environments, built out Functional and non-Functional test automation frameworks, Web Service Test automation frameworks, as well as various Data Automation harnesses.

·         Managing Director of the Enterprise Common Services organization at United. Sub-organization responsibilities include Enterprise Architecture, Integration Services (SOA services, events, enterprise rules and correlation), Data Services (data architecture, modeling, master data management, BI, and EDW), Host Development and Enterprise QA.

                                                               

DIRECTOR - STRATEGIC TECHNOLOGY                                                   JAN 2004 – AUG 2008

EDS, PLANO, TX

·         Part of the senior leadership team that defined the strategy and technology architecture to support EDS’s multi-year turnaround plan and vision. This strategy encompassed the technology blueprint and roadmap to support re-engineering the entire business life-cycle, increasing market competitiveness and reducing operating costs.

·         Led the Architectural and Governance reviews of all strategic IT initiatives as they passed through the Requirements, Architecture, Design, Security and Build gates of their development life-cycle.

·         Directed the design and development of a monitored, fully load-balanced, and fault-tolerant Enterprise System Bus (ESB) or Digital Nervous System to support real-time integration of over 30 global applications.  Provided an infrastructure that facilitated Event Driven Architectures (EDA), Service Oriented Architectures (SOA), and Business Process Management (BPM) using TIBCO’s product suite.

·         Led 6 cross-functional groups to implement EDS’s strategic client facing Internet Portal and associated Security solution including Federated Identity management. Technologies used included .NET, Microsoft SharePoint, BEA Weblogic, TIBCO, Oracle 10G, CA E-Trust, RSA ClearTrust, Microsoft Active Directory and Sun Java Directory Server.

·         Responsible for the design and development of reusable Common Services and Components  that are required to reduce development time and effort. Responsible for creating a set of standards, best practices, design patterns, and reference architectures to guide Event Driven and Service Oriented development.

·         Directed application and infrastructure deployments and operational support across 4 global regions and 12 environments.

 

 

DEVELOPMENT DIRECTOR                                                                                            JAN 2003 – JAN 2004          

THE FELD GROUP, IRVING, TX                      

(The Feld Group was acquired by EDS in January 2004).

 

·         Coached and mentored an all-star team of architects and developers to reduce conflict, and to produce more in 1 year than had been done in the previous 2 years. Completely redesigned and simplified the user interface of 2 product suites, while concurrently adding functionality and product scalability.

·         Headed the development of the SoftwareManager™ product suite, which enabled companies to manage and maintain software applications across the entire enterprise from build to deploy to asset retirement. Features included support for ITIL concepts including DSL capabilities (software packaging, warehousing, promotion), CMDB capabilities (configuration management), and electronic software distribution. Technologies used: J2EE (Java, JSP, EJB),  XML, Structs, and Hibernate.

·         Led the design and development of SystemBuilder™, a .NET product suite that facilitated the packaging and deployment of software to Windows based endpoints. Capabilities included provisioning of bare metal endpoints, and management of the provisioning process from software selection to distribution.

Assoc. Director Integration & E-Commerce                                             MAR 1997 – DEC 2002

VERIZON WIRELESS / PRIMECO PCS, WESTLAKE TX.           

·         Defined the multi-year technology roadmap and overall strategic architecture to enable corporate business objectives as a member of the Architecture Board. This included stabilizing the operational environment, standardizing and reducing the technology footprint, and defining a technology and architectural strategy that reduced operational expenses and accelerated business goals.

·         Enabled E-Commerce capabilities for over 1500 indirect retail stores and kiosks by implementing the Interact project. This initiative allowed indirect retailers to seamlessly provision and activate customers via the web. Technologies used included J2EE, Java, EJB, JSP, JDBC, XML, BEA WLS, and Oracle 8i.

·         Received the annual President’s award for positioning Verizon Wireless as the first cellular company in the nation to automate service provisioning by implementing the Over the Air Activation (OTA) project. Eliminated all manual handset programming that accompanied service changes (i.e. new service, phone number changes, handset swaps, etc.) by programming the customer’s handset directly over the air waves. Technologies used included C++, Lucent OTAF, ASPECT VRU and CORBA for integration to the billing system. 

·         Implemented various E-Care initiatives including: Online Bill Payment & Presentment allowing customers to view and pay bills via the web; Retail Store Locator, used to view and maintain retail store data; and Equipment & Service Refunds, a workflow application used to manage customer refunds. Technologies used included J2EE, Java, EJB, JSP, JDBC, JavaScript, XML, BEA WLS, and Oracle 8i.

·         Reduced over $1.5M annually in call center expenses by implementing the #BAL Text Messaging initiative. Servicing over 250,000 on-demand requests daily, this initiative let customers retrieve real-time account balance and usage information as SMS text messages by-passing call center toll free lines. Technologies used included C++ , Convergys P2K, Lucent SMSC, BEA WLE and MQ Series.

·         Automated call center customer self-care capabilities by implementing QuickPay allowing customers to pay bills using electronic checks, credit cards, and debit cards. Technologies used included C++, Solaris, Oracle 8i, CORBA, MQ Series, Aspect VRU, BEA WLE, Convergys P2K, PaymentTech and Equifax.

·         Directed the development and deployment of CMS, a mission critical, high availability Enterprise System Bus (ESB), allowing for real-time integration of numerous applications (PeopleSoft, Siebel, Oracle Supply Chain, Aspect VRU, P2K etc.). Technologies used included BEA WLE and MQ Series.

Project MANAGER                                                                                                         FEB 1994 – MAR 1997

BNSF RR, Ft. Worth TX

·         Led the development effort between BNSF and external vendor VoiceTek to implement the TDIS initiative. TDIS was used to manage work and shift assignments, and also integrated VRU capabilities, voice messaging and fax capabilities. Technologies used included C++, AIX, IMS and MQ Series.

·         Led the development of the NSD initiative, a Geographical Information System (GIS) used to display the real-time, running state of the railroad on nine 24 x 18 foot screens at BNSF’s Command Center. Technologies used included Smalltalk, DB2, OS/2, and IMS and DCE based in-house middleware.

·         Coordinated design and development teams across multiple locations.

SENIOR PROGRAMMER ANALYST                                                                               JUL 1991 – FEB 1994           

CSX RR, JACKSONVILLE, FL

·         Designed and implemented the CSX Supply & Demand application used for logistics planning and reporting. Technologies used: OMT, C++, OS/2, IMS, and LU6.2 client-server integration.

·         Designed and developed the Engineering Workstation, used for managing maintenance projects and engineering asset data for the entire railroad. Technologies used: C++, MAC OS, IMS, and LU 6.2.

Software Engineer                                                                                     JUN 1989 – JUL 1991

Deneba Systems, Miami, FL

·         Integral part of the design and development team that created two Award winning Macintosh graphics applications (Canvas 3.0 and UltraPaint 1.0) using C.

Software Engineer                                                                                     AUG 1988 – JUN 1989

Challenger Software, Chicago, IL  

·         Designed and developed functionality for 3 commercial applications (an E-Mail, an Instant Messaging, and a 3D Graphics application) for Apple Macintosh computers.

REFERENCES:                         

Provided on request.

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