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Jayleen Houle                                             (603) 623-1234

                   

jayleen_houle@hotmail.com                                45 Bodwell Road, Manchester, NH  03001          

           

                                   

Summary:

IT and Office environment experience utilizing skills in Project Management, Computer Center Management, Team Leadership, Helpdesk Operations, PC Support, Application Support, Database Administration/Management, QA and Release Engineering.  Worked in Production, Retail & Point of Sale, Manufacturing, Health Insurance, Computer, Fundraising, Customer Service, Helpdesk, Direct Mail Marketing and Financial environments. Hard-working, quick learning, efficient and very organized.  Works well independently, in team efforts and under pressure.  Eager to train in new environments and obtain new skill sets.

Employment:

Conest Software                                              Manchester, NH              October 2009 – February 2010

Software QA Engineer – Wrote and executed test plans and scripts.  Documented defects.  Provided SQL support.  Tested using VMware software. 

Fidelity Investments                                         Merrimack, NH                                      May 2007 – June 2008

Senior Systems Services Support Analyst – Release Manager and Install Coordinator for Voyager Project (HR/Payroll software) in the Voyager Release Engineering department.  Planned, coordinated and excecuted monthly and exception code installs for the non-shared components of the Voyager HRPR project; facilitated all meetings for Voyager non-production and production installs to include working with development, database, QA, Infra mid-tier, Delivery Management, VBS, as well as FESCO Release Management and FEB; worked triage before, during and after an install as needed; prepared detailed install plans for all software installs; provided communication(s) to all associated parties on any outages or changes to the install plan.  Served as the backup support for the Mid-tier layer software installs; which included FIPS, Web Services and Open/HR in the mid-tier distributed environment using Clearcase application on Unix based system and the ITG/Kintana (blue/maroon) application(s).  ITIl practice in both Release Mangement and Change Management.

Veritude/Fidelity Investments                          Merrimack, NH                              September 2006 – May 2007

Project Coordinator – Performing Project Management for the Voyager Project.  Coordinated various projects and project plans.  Working with Release Management, Change Control to set up a Command Center to triage software issues.  Used software tools EDMS (Enterprise Document Management System), Kintana, ClearQuest, Xtrac, PACE, MS Project and Lotus Notes.  Collaborated work between Business, Systems, Production, Customer, and Operations.

Brickmill Marketing Services                           Wilton, NH                                October 2004 – November 2005

Application Support Specialist  -  Perform Database Management and Administration for an in-house fundraising database system.  Customers include both for-profit and non-profit companies in direct mail, fundraising and production environments.  Responsible for campaign selections, campaign analysis &

comparison and cleansing of data. Support Wordperfect, FogBugz (bug tracking software) FoxPro, MS Office, Citrix, PCAnywhere, SQL, as well as MS Access databases.  Perform QA testing on database software, print jobs, print scanlines and the latest database system.  Write and update documentation.

ADP TotalSource/CB Sullivan Company Inc    Hooksett, NH                                December 2002 – March 2004

Computer Application Specialist  -  Daily support of Prelude Software on a Unix AIX RS6000 platform.  Also supported EDI, EZSpooler, VPN, Doublevision, and OptioFax software.

Ecco USA Inc                           Londonderry, NH                                                            May 1999 – August 2002

Internal Support Specialist  -  Support FootWorks (3^rd party software application on Unix system that supports shoe companies), EDI (TSI/Advantis) and SAP software packages.  Fundamentals of Unix training, May 2001.

Unitrode Corporation               Merrimack, NH                                                                    Dec 1995 – May 1999

Helpdesk Administrator/PC Support -  Instituted the Helpdesk for the Corporate MIS department.  Supported 500+ customers, 400+ PC’s, UNIX systems, VAX/VMS Alpha systems, Xterminals, VT terminals, networks (LAN/WAN), telecommunications, voicemail, and remote users and offices.  Administered user satisfaction surveys.  Maintained voicemail (VMX) and phone system (MCI). Created and maintained company internal web pages. Oracle instructor and supported the Oracle database, Oracle manuals, and supported Oracle Design Documents customization.

Bottomline Technologies         Portsmouth, NH                                                                   May 1995 - Dec 1995

Project Manager – Supported desktop laser check printing software. Supported graphics and various HP and Xerox MICR printer environments.  Responsible to design, format, secure, audit and print checks.

PacifiCare Health Systems      Cypress, CA                                                                      April 1992 - July 1994

Customer Support Analyst - Provided helpdesk support and training for 2000+ users based on the VAX/VMS operating system in a clustered environment.  Supported applications, networks and PCs.   Administered the TARGET (on-line hotline) system.  Performed report preparation, and statistical utilization.

Digital Equipment Corporation      Costa Mesa, CA &Merrimack, NH                                  April 1980 - July 1991  

Principal Software Specialist (1990-1991) - Provided software sales support to a broad array of accounts which included manufacturing, education, healthcare and Japanese companies.  Identified customer needs to develop and write work statements and proposals which directly and indirectly affected revenues.

Technology Center Manager (1987-1990) - Built and managed a technology demo center that provided the latest networking software/hardware for customer demonstrations and training.  Communicated with all levels of operations, management and facilities for design and support.  Supported VMS, MS/DOS, Macintosh systems, Networks (LAN/WAN)  and a PBX telephone system.

Software Specialist II (1985-1987) - Managed and trained a team that supported marketing events. 

Software Specialist I (1983-1985) - Responsible for installation, upgrades, and support of a number of VAX/VMS systems, Rainbows, Decmates and Pro 380’s.  Provided support in timesharing and production environments.

Release Engineer/System Manager (1981-1983) – Build, test and debug software products which included ACMS, TDMS, DTR, CDD and DBMS.  Built and packaged software kits for field test and final release. Installation of software/hardware for VAX/VMS  and layered products in an engineering department. 

Lead Operations Analyst (1980-1981) – Administration and operations of a message center.

Education:

Associates Degree in Computer Science - Hesser College, Nashua, NH

Graduated from Merrimack High School -  Merrimack, NH

Courses:

COMPTIA/ Security+ - June 2010                        Dreamweaver CS4 I, II & III - July/Aug 2010

JavaScript Programming - July 2010                    HTML 4.01 Web Authoring I & II - Aug 2010

Visio 2007 I & II – June 2010                               Clearcase - May 2008

Photoshop CS4 I - July 2010                               ITIL Foundation -  2007

Crystal Reports 2008 I & II - July/Sept 2010

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