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Technology Center LAN /WAN) and a PBX telephone system.
Crystal
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Jayleen Houle
(603) 623-1234
jayleen_houle@hotmail.com 45 Bodwell Road, Manchester ,
NH 03001
Summary:
IT and Office environment experience utilizing skills in Project
Management, Computer Center Management, Team Leadership, Helpdesk Operations,
PC Support, Application Support, Database Administration/Management, QA and Release
Engineering. Worked in Production,
Retail & Point of Sale, Manufacturing, Health Insurance, Computer,
Fundraising, Customer Service, Helpdesk, Direct Mail Marketing and Financial environments.
Hard-working, quick learning, efficient and very organized. Works well independently, in team efforts and
under pressure. Eager to train in new
environments and obtain new skill sets.
Employment:
Conest Software Manchester , NH
Software QA Engineer – Wrote and executed test plans and scripts. Documented defects. Provided SQL support. Tested using VMware software.
Fidelity Investments Merrimack , NH
Senior Systems Services Support Analyst – Release Manager and Install
Coordinator for Voyager Project (HR/Payroll software) in the Voyager Release
Engineering department. Planned,
coordinated and excecuted monthly and exception code installs for the
non-shared components of the Voyager HRPR project; facilitated all meetings for
Voyager non-production and production installs to include working with
development, database, QA, Infra mid-tier, Delivery Management, VBS, as well as
FESCO Release Management and FEB; worked triage before, during and after an
install as needed; prepared detailed install plans for all software installs;
provided communication(s) to all associated parties on any outages or changes
to the install plan. Served as the
backup support for the Mid-tier layer software installs; which included FIPS,
Web Services and Open/HR in the mid-tier distributed environment using Clearcase
application on Unix based system and the ITG /Kintana
(blue/maroon) application(s). ITIl
practice in both Release Mangement and Change Management.
Veritude/Fidelity
Investments Merrimack , NH
Project Coordinator – Performing Project Management for the Voyager Project. Coordinated various projects and project plans. Working with Release Management, Change
Control to set up a Command
Center
Brickmill Marketing
Services Wilton
Application Support Specialist -
Perform Database Management and Administration for an in-house fundraising
database system. Customers include both
for-profit and non-profit companies in direct mail, fundraising and production
environments. Responsible for campaign
selections, campaign analysis &
comparison and cleansing of data. Support Wordperfect, FogBugz (bug
tracking software) FoxPro, MS Office, Citrix, PCAnywhere, SQL, as well as MS
Access databases. Perform QA testing on database
software, print jobs, print scanlines and the latest database system. Write and update documentation.
ADP TotalSource/CB Sullivan
Company Inc Hooksett , NH
Computer Application Specialist - Daily
support of Prelude Software on a Unix AIX RS6000 platform. Also supported EDI, EZSpooler, VPN,
Doublevision, and OptioFax software.
Ecco USA Inc Londonderry , NH
Internal Support Specialist -
Support FootWorks (3rd party software application on Unix
system that supports shoe companies), EDI (TSI/Advantis) and SAP software packages. Fundamentals of Unix training, May 2001.
Unitrode Corporation Merrimack , NH
Helpdesk Administrator/PC Support - Instituted the Helpdesk for the Corporate MIS
department. Supported 500+ customers,
400+ PC’s, UNIX systems, VAX/VMS Alpha systems, Xterminals, VT terminals,
networks (LAN /WAN),
telecommunications, voicemail, and remote users and offices. Administered user satisfaction surveys. Maintained voicemail (VMX) and phone system
(MCI). Created and maintained company internal web pages. Oracle instructor and
supported the Oracle database, Oracle manuals, and supported Oracle Design
Documents customization.
Bottomline Technologies Portsmouth , NH
Project Manager – Supported desktop laser check printing software.
Supported graphics and various HP and Xerox MICR printer environments. Responsible to design, format, secure, audit
and print checks.
PacifiCare Health Systems Cypress , CA
Customer Support Analyst - Provided helpdesk support and training
for 2000+ users based on the VAX/VMS operating system in a clustered
environment. Supported applications,
networks and PCs. Administered the TARGET (on-line hotline)
system. Performed report preparation,
and statistical utilization.
Digital
Equipment Corporation Costa Mesa CA & Merrimack , NH
Principal Software Specialist (1990-1991) - Provided
software sales support to a broad array of accounts which included
manufacturing, education, healthcare and Japanese companies. Identified customer needs to develop and
write work statements and proposals which directly and indirectly affected
revenues.
Software Specialist II (1985-1987) - Managed and trained a team that supported
marketing events.
Software Specialist I (1983-1985) - Responsible for installation,
upgrades, and support of a number of VAX/VMS systems, Rainbows, Decmates and
Pro 380’s. Provided support in timesharing
and production environments.
Release Engineer/System Manager (1981-1983) – Build, test
and debug software products which included ACMS, TDMS, DTR, CDD and DBMS. Built and packaged software kits for field
test and final release. Installation of software/hardware for VAX/VMS and layered products in an engineering
department.
Lead Operations Analyst (1980-1981) – Administration and operations
of a message center.
Education:
Associates
Degree in Computer Science - Hesser
College Nashua , NH
Graduated from Merrimack High School Merrimack ,
NH
Courses:
COMPTIA/ Security+
- June 2010 Dreamweaver
CS4 I, II & III - July/Aug
2010
JavaScript Programming
- July 2010 HTML 4.01
Web Authoring I & II - Aug 2010
Visio 2007 I &
II – June 2010 Clearcase
- May 2008
Photoshop CS4 I - July 2010 ITIL Foundation -
2007
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