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Lucy Malone

LM

 309 Rabbit Run Roado Roanoke, Virginia 24001 o 540-761-9876 o540-400-1230 o malone.lucy@aol.com

Executive Summary

Commitment | Leadership| Integrity

Dynamic leadership career as a senior executive with expertise in providing a vision for what has to be done, winning the support to execute the vision and managing to achieve established business objectives. A thought leader who can build consensus and share a perspective from a series of individually focused people and departments. An executive presence that is progressive, and innovative. A highly valued strategist with the demeanor, business maturity, intellect, and expertise required turning a vision into an actionable plan. A dedicated, highly motivated, self-starter with strong work ethics.

 

Area of Expertise

 Fiscal Management  P&L Administration  Change Driven Leadership   Multi-Site ManagementŸ

  Legislative Policy  Strategic/Tactical Planning  Strength Based Development  Employee Engagement   Management Development

 Business Development  Regulatory Compliance  Policy Development  Change Management – Consultant

 

                                              Professional Experience

LLM Innovation Consultants

CEO (2003-Present)

Provide administrative leadership to the company. Lead teams in the development of mission statements, strategic plans, and related plans for start up, increase revenue, and personal development. Establish engagements with a focus on people and organizational change issues within a variety of industry sectors, with a particular focus on health care, substance abuse, life coaching, mental health, legislation, public policy, and harm reduction services. Key responsibilities include: Demonstrate and deliver strategic change management insights on client employee engagements Serve as a project leader and perform hands on design and delivery of change management consulting initiatives to help clients through transformations including business development, employee engagement, and strategy alignment ·         Create stakeholder engagement and leadership alignment strategies by ·         Develop and implement change management strategies and tactical plans Coach senior executive teams on organizational change and develop leadership action plans ·         Develop and execute strategy to help an organization through a culture change by initiating employee recognition ·         Assist organizations in building change management and communications capabilities Bring industry best practices and knowledge of current change management trends and developments to our clients and to create intellectual capital Lead change management teams by teaching them to recognize and use their best talents and strengths       Facilitate long-term relationships with existing clients; lead client presentation

CRC Health Group-Roanoke Virginia

Executive Director (2004-2011)

Coordinate and execute all aspects of revenue development, operations, finance, and contract management of the company. Handled all critical matters related to legislative and regulatory issues in the region, including statewide business development opportunities. Identifies and addresses cross-business unit, customer, shareholder and other external issues impacting or impacted by the legislative, regulatory and political arena. Led the team in the development of strategic plans and related business plans to grow the company 100% in a 7-year period. The company turned 30% profits within the first year of startup. 

• Exceeded revenue projections by $200,000 annually and managed cost expenditures under plan.
• Experienced in the areas of substance abuse treatment, mental health services and adolescent treatment services
• Led senior management business-level discussions and made decisions involving the business vision and strategy, enterprise-level decisions, standardization of best practices, and project governance oversight.
• Developed strategic fiscal plans to improve services, reduced delinquencies, maximized recoveries, and minimized losses.
•  Built infrastructures and lead operations for areas of clinical care management.
• Provided public policy, regulatory and government relations counseling with respect to current legislation and best practices

·         Translated key goals and strategic priorities into all areas of program development and implementation

·         Establish systems to accurately measure progress toward objectives/tasks and provide feedback on results

·         Ensured the facility and administrative departments reflected the strategic goals in their budgets

·         Recruited, retained, and motivated employees through leadership goal setting, individualized accountability, and performance feedback & coaching. 

·          Fostered relationships between physicians, nursing staff, clinicians, and support staff, in order to collaborate disparate objectives towards a common vision.

·         Instrumental in passing legislation and regulatory policies that were in the best interest of the company.

·         Conducted research to identify trends to emerge thought leadership needs to identify performance improvement identifiers.

·         Collaborate with service networks and third parties to develop leadership methodologies and content

·         Developed transformation training strategy and plans for employees to help ensure consistency in delivery of services

Achievements:

–  Fifteen years of senior management expertise in the areas of for profit business development, benefit compensation and end-to-end process design

   Experience in the areas of: compensation benchmarking, benefits administration, executive remuneration and perquisites, operation audit requirements and regulatory requirements

• Experienced in the areas of State and Federal Law, DEA Regulation, Substance Abuse Treatment Regulatory Standards and policies, Mental Health Standards and Adolescent Treatment Standards and Policies
• Exceeded monthly, quarterly, and annual revenue expectations and driven EBITA margins of over 25% that contributed to the regional divisional profit gain.
• Maintained expenditures and operating costs under budgetary plan by $30,000 yearly. Additional expenditures were reduced as much as .73% of the companies total cost while continuing to maintain the customer base.
• Ensured regulatory compliance. Completed unannounced audits and received licensures from JACHO, SAMSHA, and the Board of Pharmacy with no citations.

·         Provided strategic leadership to gain commitment and mobilize others to achieve organizational goals by initiating the Blessing White LEAD /EMPLOYEE ENGAGEMENT Program. This program resulted in improved employee engagement, established a solid team culture, and resulted in increased employee and customer retention.

·         Member of the State of Virginia Local Human Rights Board for the Carillon Hospital, Lewis Gale Hospital and the Catawba Hospital, member of the Virginia State Director Board of VAMARP. Drive the execution of all budgeted programs to achieve bottom line results, as well as to develop contingency plans to address any shortfalls that develop during the budget year.

·         Led diverse, cross functioning teams in the fulfillment of corporate, mission, quality and bottom-line objectives

·         Developed, introduced, and launched internal data collection systems that identified quarterly divisional performance improvement monitors.

·         Developed relationships with key government officials, community leaders and agency executives, and the Virginia  State and  Federal regulatory agencies.

·         Expert presenter, negotiator, and businessperson able o forge solid relations to increase patient census and revenue.

·         Developed marketing initiatives to assure that the facility operated at optimum capacity.

• Served as the company spokesperson, this generated positive media relations that resulted in identification an industry expert.

City of Roanoke-Roanoke, Virginia

Director of Juvenile Justice (1998-2004)

Assistant Superintendent  (1997-1998)

 Division Director for the City of Roanoke Human Services Department.  Developed annual budget, and allocated funds to ensure departments met financial goal. Developed strategic business plan and outcome performance measures consistent with the City of Roanoke, State Statues, Virginia Department of Juvenile Justice Court Rules, and Mandated Codes. In charge of the State of Virginia -VJCCCA funds and allocations.

• Managed departmental budget of $7 million dollars

        Ÿ       Multi Site and departmental management of 85-90 employees

      Ÿ      Identified funding opportunities and prepared grant proposals and reports, as well as manage relationships with, federal, state, and local, and private foundations, with an emphasis on expanding funding.

         Ÿ     Established department objectives and strategic plans that evaluated program operations in the community to avoid duplication of efforts.

·         Evaluated and implemented the division’s personnel policies manual and employee pay for performance reviews.

·         Prepared and presented budget requests, allocations and expenditures for program, projects and administrative operation budgets.

Community Affairs Manager

 State of Missouri St. Louis, Missouri,

·         Management of state funds totaling $340,000.00.

·         Public relations liaison for the Division

·         Handled contract negotiations.

·         Handled all public speaking engagements and recruiting of new employees.              

Education

Master of Art

Webster University, St. Louis, Missouri-1997

Bachelor of Science

Benedict College Columbia, South Carolina-1984

 

Professional Development

Executive Education Certification

Harvard University –John F. Kennedy School of Government

Leadership and Change Management

Executive MBA

Virginia Polytechnic University

Walden University -PhD Course work

 Situational Leadership   Blessing White LEAD Program   Leadership Institute   MRT   Train the Trainer

 John Kotter  Situational Leadership  Kurt Lewin  Five Star Model

       Value Chain analysis  Seven S Model

                                              References furnished by request

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