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Maya Cole
Senior Systems Engineer - Messaging
maya.ccole@gmail.com
Professional Messaging Engineer
specializing in corporate email systems.
Over 15 years experience in the architectural design, operation and integration of IT strategies, applications and supporting infrastructures. Providing expert analysis for corporate email security, compliance, content filtering and threat management.
TECHNICAL EXPERTISE
- Large scale, multi-domain messaging environments exceeding 35,000 users.
- Exchange 2003, 2007, 2010 and Lotus
Notes/Domino R4 through R8.5.
- Windows Server 2003, 2008, Linux and
Solaris operating systems.
- Advanced scripting skills in batch,
LotusScript, PowerShell, Unix shell and VBScript.
- Microsoft Exchange and Lotus Domino server
upgrades and migrations.
- Exchange and Windows Administration tools, Active Directory Users and Computers,
Sites and Services and Exchange Management Console.
- Messaging protocols including ActiveSync,
Autodiscover, HTTP, IMAP4, MAPI,
Outlook Anywhere, POP3,
RCP, SMTP, SSH and SSL/TLS.
- Active Directory, Global Address Book and
LDAP synchronization.
- Cisco IronPort Email Security Appliance and
IronPort Email Encryption.
- Networking and troubleshooting including
TCP/IP, DNS, WINS and DHCP.
PROFESSIONAL EXPERIENCE
Forefront Messaging Solutions LLC - Consulting: July 2011 through present.
Clients include Rothschild Asset Management, Tiffany and Co.
Clients include Rothschild Asset Management, Tiffany and Co.
Exchange Messaging Engineer
- Provided on-site services for a 10,000 seat upgrade from Exchange 2003 to 2010.
- Designed high availability SMTP mail routing solution for co-located data centers.
off-site backup and data center recoverability.
- Designed
Exchange 2010 load balanced Client Access Server array with Source IP and
cookie persistence to optimize HTTP, MAPI & RCP connections between client and server.
- Directed URL naming conventions and SSL Certificate requirements for Exchange 2003,
2007 and 2010 co-existence within an active-active site topology.
- Integrated existing Symantec Enterprise Vault archiving with new Exchange 2010 design.
- Developed business case for Quest Message Stats E-mail reporting and analysis tools.
- Troubleshot Exchange 2003 RCP
latency and disk performance issues.
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Wayne McCole - Senior Engineer
- Messaging - wayne.mccole@gmail.com
New York Life Insurance Company - January 1997 through June 2011
Senior Systems Engineer
- Principal system engineer for 35,000 users of corporate email systems world-wide.
- Administrator of Exchange
2007 and Blackberry Enterprise Server (BES) for 16,000 users.
- Administrator for routing of
organizational email via redundant Email Gateway Servers.
- Migrated 16,000 users from
SMTP based mail servers to Exchange 2007 cluster.
- Migrated 7,000 Domino mailboxes off-site for load-balancing, fail-over and recovery.
- Deployed a million dollar
email recovery infrastructure to an alternate data center.
- Secured SMTP gateway
transports with TLS and Cisco IronPort Email Encryption.
- Managed SSL/TLS certificate
requests and renewal with third party Certificate Authority.
- Directed Messaging Team work-flow and performed annual performance appraisals.
- Managed project planning and
process execution for cross-functional project teams.
- Coordinated infrastructure
change control, vendor software and application updates.
- Defined business requirements and functional project specifications.
- Performed research in
response to business or technical needs of projects.
- Initiated requirement,
specification and design review meetings.
- Created status and result
reports for technical project management.
- Developed scripts for system
administration, automation and availability monitoring.
- Coordinated operational
deployment and end-user documentation.
- Defined messaging server team operational
procedures and documentation for disaster
recovery, patch management and backup
operations.
- Supplied Tier III desktop support to Operations and multiple call centers.
- Supported email client connectivity, message routing, email encryption, DNS resolution
and client/server fail-over
between multiple data centers.
- Configured Android, Blackberry and iPad remote access to Mail, Calendar and Contacts.
- Resolved non-delivery
reports, Active Directory and SiteMinder synchronization issues.
- Installed and configured new hardware and software with minimal assistance.
- Provided 24x7 support for
daily operation and critical production issues.
EDUCATION
Certifications and Training
- Currently pursuing Microsoft Exchange Server 2010 TS certification
- Microsoft Certified Product Specialist designation
- Microsoft Workstation and Server certifications
- Microsoft TCP/IP Networking certification
- Certified Lotus Professional (CLP) designation
- Lotus Notes Administration certification
- Lotus Notes Application Development certification
- Microsoft Exchange Server 2010 training
- Microsoft Exchange Server 2007 training
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