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Sofia Turker

Exchange Engineer/Sr. Technical Trainer, Alta Resources Inc

43001 Goshen Farm Court
Leesburg, VA 20175
US

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Home: 703-723-9876

Mobile: 703-728-1230

sofia@smartneighborhood.net

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MS Exchange Enterprise Engineer

 SUMMARY

·         Exchange Engineer with MS Exchange 2003/2007/2010 experience. 

·         Experience with Windows Server 2003/2008 Deployments.

·         Experienced in Exchange 2003 and 2007 Migration from Exchange 5.5 to Exchange 2003.

EDUCATION

·         B.S. (Economics), City of London Polytechnic, 1985 London/England

·         M.S. (Information Technology), Alameda University, 2005 Boise/Idaho

CLEARANCE

·         Active Top Secret (DoD)

·         DHS EOD

SPECIALITIES

·         MCSE, Microsoft Certified Systems Engineer, Windows 2000 with Messaging 2K3

·         CompTIA A+

·         CompTIA Network+

·         Bilingual Turkish/English

WORK EXPERIENCE:

Alta ITS (HP Enterprise) Rockville MD October 2009 to September 2010

Application Team Lead/Messaging Architect

·         Application Team Lead for MS Exchange Team of Engineers

·         Provide feedback and updates on the project plan status to project manager

·         Designed Windows 2008 R2 Active Directory and Architected an Email solution to accommodate 85000 users in a resource forest environment.

·         Deployed Active Directory using Server 2008 R2 platform

·         Migrated mailboxes from Exchange 2003 to Exchange 2007 utilizing Quest Migration Manager

·         Create and maintain Install Guides and Technical Design Documents

·         Responsible for maintaining Design documents for the products employed

·         Archived historical emails and PST’s using Symantec Enterprise Vault 8 SP3

·         Attend client meetings and make expert recommendations that would fit the requirements

·         Direct point of contact with the Vendors such as Microsoft/Symantec and Quest

Microtech LLC Vienna VA April 2009 to September 2009

Email Services Lead

·         Lead Email services team for Foreign Agriculture Service

·         Support and maintain Servers located around the World

·         Setup, configure and maintain Microsoft Windows Server 2003 environments to support USDA projects.

·         Install configure Exchange Servers based on Windows Server 2003 platforms.

·         Provide guidance to other members of the organization as to security and maintenance best practices pertaining to Microsoft Windows Server platforms.

·         Provide written project requirements, design specifications, implementation plans and project schedules to the Project Review Committee based on provided requirements.

·         Research and provide input on new and upcoming technologies and determine how they can be leveraged within the organization.

·         Troubleshoot and diagnose performance bottlenecks and application failures on Microsoft Windows Server platforms.

SE Solutions Inc Reston VA March 2008 to March 2009

Microsoft Exchange Engineer

·         Integrate solutions provided/developed by System Development Group

·         Develop and modify technical documentation to assist with the operational support process.

·         Troubleshoot messaging system issues, system maintenance check, production meetings, project reports, system monitoring and third-level Exchange and Outlook support

·         Work with Microsoft Premier Support Group to resolve Exchange 2003 & 2007 /Email related complicated problems.

·         Work with EMC SAN Clusters and Fail-Over/Fail-Back clusters as needed to resolve Exchange/Email Related Issues

·         Participate in the Exchange 2007 Designs to fit clients need and plan for the scalability.

·         Part of the group responsible for the Exchange 2007 Augmentation and deployment.

Symantec Corporation Herndon VA October 2007 to March 2008

Sr. Systems Engineer Specialist-Information Foundation Systems

·         Work as a member of the sales team to provide in-depth technical knowledge and support during the sales cycle.

·         Work with the System Engineering team to supplement their expertise in relevant solution areas.

·         Responsible for designing solutions using range of Symantec products

·         Mentors other SE’s within Symantec and provide training for the sales community

·         Articulate and demonstrate Symantec solutions, influence customers technical requirements

·         Install and configure Symantec Enterprise Vault and execute Proof of Concepts

·         Demonstrate Symantec Enterprise Vault and SMS using VmWare.

·         Deployed Symantec Enterprise Vault archiving solutions for MS Exchange 2003 & 2007.

·         Email Archiving, PST Migration for Exchange 2003 &2007.

ATS/SAIC (Federal Air Marshalls Service) Reston, VA July 2006 to October 2007

Microsoft Exchange Engineer

·         Responsible for the day to day operation of the Exchange Servers for FAMS

·         Lead Engineer for the Monthly Critical Updates Testing and Producing CR’s

·         Manage daily MOM Alerts and resolve the issues in timely manner or escalate to vendors for replacement of faulty hardware

·         Successfully Deployed Symantec Enterprise Vault archiving solutions for MS Exchange 2003.

·         Deploy Service Packs and Critical Updates for Windows Server 2000/2003 using WUS and SMS

·         Define, implement & execute test strategies in the Production Lab

·         Integrate solutions provided/developed by System Development Group

·         Develop and modify technical documentation to assist with the operational support process

·         Configure SMTP connectors and Virtual Servers connecting Exchange org to Internet

·         Troubleshoot messaging system issues, system maintenance check, production meetings, project reports, system monitoring and third-level Exchange and Outlook support

·         Work with Microsoft Premier Support Group to resolve Exchange/Email related complicated problems

·         Work with EMC SAN Clusters and Fail-Over/Fail-Back clusters as needed to resolve Exchange/Email Related Issues

UNISYS (Summit technologies Consulting) Reston, VA Feb. 2006 to July 2006

Microsoft Integration Engineer

·         Lead Engineer for the Monthly Critical Updates Testing and Producing TAR

·         Lead for the SharePoint Portal Server Implementation in the Test Lab Environment

·         Defined, implemented & executed test strategies

·         Integrated solutions provided/developed by System Development Group

·         Developed and modified technical documentation to assist with the operational support process

·         Tested Exchange Servers using Load-SIM and Jet Stress tools

SRA International Inc. Fairfax VA, March 2005 to February 2006

Exchange 2003 Engineer/Technical Trainer

·         Provided technical training for the National Guard Bureau on MS Exchange 2003, in a clustered environment

·         Familiar with EMC SAN (Storage Area Network) and its applicability in MS Exchange 2003

·         Provided support to system administrators for the NGB

·         Member of the AITS Team responsible for the migration of Exchange & Training

·         Analyses, designed, developed and evaluated Training material

·         Developed training materials and provided technical input to Exchange 2003 Migration team of Engineers for the Army National Guards

·         Peer-review for accuracy of the curriculum developed for delivery

·         Experienced in Windows 2003 Clustering & San Technologies

·         Troubleshoot post-migration issues of Exchange 2003

·         Provided support to sustain engineers on site

·         Directed project group design and development efforts as well as developed training product and material

·         Delivered training of Managing and Troubleshooting Microsoft Windows Server 2003 and Microsoft Exchange Server 2003

·         Developed instructional tools and worked on instructor certification efforts

·         Provided testing on training products and their implementation

·         Installed Virtual-PC and the configured images for the classroom

UNISYS (Convergenz Consulting) Reston VA, Dec 2004 to March 2005

Network Design Engineer

·         Distributed software packages

·         Updates and hot fixes using Marimba 6.0 Servers

·         Software Packaging: Performed quality Assurance work for over 250 different software by packaging, install, uninstall, verify, repair the capability of the software

·         Member of DFAS DMI Engineering Team

·         Responsible for the ZERO Touch migration of 20000 Laptops and Desktops remotely using Marimba Deployment Console

·         Migrated users data and profiles remotely with Zero touch technology tools

·         Proficient in packaging applications using the Marimba 6.0 Shrink-wrap Application Packaging

·         Ability to navigate the Marimba Infrastructure using the Marimba Console's Tuner Administrator

·         Administrated Symantec Antivirus software and its weekly definition files update for protecting all clients/servers from any harmful virus

·         Implemented Ghost Windows XP images for seven different Dell platform computers for 18,000 computers

MCI TELECOMMUNICATIONS (VistaRms Consulting) Ashburn VA, Aug 2004 to Dec 2004

Systems Analyst

·         Distributed software packages; Updated and did hot fixes using CCM Servers

·         Tier II & III Support for 40000 MCI Enterprise users

·         Troubleshoot Remote Access issues, VPN client and Secure Token, Access Manager

·         Configured VPN Clients to use Secure Tokens

·         Created and Managed user accounts and mailboxes in Windows 2000 & 2003 Active Directory environment

·         Reset passwords and deleted users

·         Created and managed Exchange 2003 mailboxes and the Distribution Lists

·         Troubleshoot Windows 2000 & 2003 Active Directory and Manage Share level and NTFS permissions

·         Triage Software & Hardware issues for users remotely

·         Used remote assistance, remote desktop and the Net meeting to connect to users computers

·         Installed, configured and did troubleshooting of Blackberry hardware and software

·         Upgraded software for blackberry as needed

CAPITALONE (Ajilon Consulting) McLean VA, September 2003 to August 2004

Systems Analyst

·         Supported about 20,000 Enterprise users

·         Created and managed user accounts in Windows 2000 Active Directory environment

·         Supported Windows 9X, 2000 and XP

·         Created and managed Exchange 5.5 mailboxes, and distribution list

·         Created Windows XP Gold Images using Symantec Ghost for Seven Different Platforms

·         Created and managed Domain Local and Global Groups

·         Proficient in packaging applications using the Marimba 6.0 Shrink-wrap Application Packaging

UNISYS CORPORATION, Reston VA, Jan. 2002 to Aug. 2003

Network Design Engineer

·         US Army Contractor during Operation Iraqi Freedom, South West Asia

·         Supported the installation, training, and maintenance of Automatic Identification Technology for in transit and Asset Visibility

·         Did troubleshooting of hardware and software to maintain designated site availability

·         Connected to remote sites using PC Anywhere and remotely Administered Systems with Windows 2000 O/S

·         Hyper Terminal into the RFR Boxes to configured correct channels

·         Uploaded files using WFTP to servers located in Europe and USA

·         Managed & did troubleshooting of network

·         Managed and troubleshooting Windows 2000 Active Directory

·         Did troubleshoot and Maintain NT Servers using Terminal Services

·         Designed and implemented network solutions to meet customer requirements

·         Directory Service design and implementation for Active Directory

·         Provided 24X7 first-line of post-sales telephone technical support of software and hardware, systems, sub-systems and/or applications for over ten thousand end-users within New York State

·         Applied basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

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