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Alia Burley
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309
Haley Rd. #2
Kittery Point, Maine 03001 United States |
207-439-9876
alia.burley@yahoo.com |
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WORK EXPERIENCE
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6/2011 – 12/2011
Mitchell Elementary School
Kittery Point, Maine
Education Technician II
Assisted students
with physical or behavioral disabilities according to their individualized
needs.
Assisted in
managing behavior of students and crisis intervention. This includes
restraining disruptive or physically dangerous students as needed.
Assumed
responsibility for learning and adapting to each student special medical,
physical, communicative and emotional needs.
Worked with
individual students or groups to conduct instructional exercises assigned by
teachers.
Supervised
students throughout the school day, both inside and outside the classroom,
including lunchroom, bus duty and playground.
Informed the
teacher of any special needs or problems of individual students.
Maintained
confidentiality. Treated all information about children and their families in
strict confidence.
Participated in
staff development training programs, faculty meetings and special events as
needed.
Worked directly
with students in reinforcing skills previously introduced by the teacher.
Observed students
in relation to changes in learning pattern, general health, social needs and
behavior. Discuss these observations with the teacher when they persist or
interfere with the student’s progress.
Prepared and
maintained student charts, work folders, and other clerical duties
9/2008 – 6/2011
Traip Academy Kittery, Maine
Education Technician I
Answered multiline telecommunication system for the purpose of screening calls,
transferring calls, responding to inquiries and/or taking
messages.
Distributed mail, supplies and messages for the purpose of
disseminating materials to appropriate parties.
Evaluated situations and inquiries involving staff, students,
parents, the public, police and probation departments for the purpose of taking appropriate
action and/or directing to appropriate personnel for resolution.
Greeted the public, parents, students and vendors and responded to
their inquiries and directed to appropriate personnel.
Performed record keeping and clerical functions (e.g. scheduling,
copying, faxing, filing, etc.) to provide support to staff within the school.
Responded to emergency calls. Notified appropriate parties to
address immediate safety issues.
Responded to inquiries of staff, other educational institutions, the
public, parents and/or students for the purpose of resolving
inquiry and/or forwarding to appropriate parties.
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7/1996 – 9/1999
Liberty Mutual Insurance Co.
Dover, New Hampshire
Director of Claims Program Development |
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Directed the
overall activities of the Disability Claims Management program.
Reviewed and advised staff during the course of program development to ensure all projects are of the highest quality and completed in a timely manner. Set challenging objectives and monitored performance regularly through one on one weekly meetings with staff and annual performance, planning and review sessions. Developed Disability Claims Management cost containment programs including Vocational Rehabilitation, Fraud, Social Security, Subrogation and Return to Work. Created and executed intensive training to 229 analysts in field offices thru the country. All training included pre and post testing, formal lecture and interactive sessions. |
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7/1989 – 7/1996
Shaw’s Supermarket Inc.
Stratham, New Hampshire
Corporate Claims Manager |
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Developed,
implemented and managed the claims handling programs for conserving assets
and earning power of the corporation.
Instructed district, store and distribution management in practices and procedures which reduced frequency and severity of Workers Compensation losses. Developed Temporary Alternative Suitable Employment Program resulting in 74% of injured employees returning to work full duty within 6 weeks. Evaluated claims and provided settlement authority up to 250,000.00 to third party administrator. Monitored third party administrator to ensure accuracy of reserving formulas. Directed claims coordinators and defense counsel in the preparation of materials for Workers Compensation hearings. Performed claims reviews with all claims staff to monitor the status of all claims and directed coordinators and third party administrator in appropriate handling technique. |
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5/1987 – 7/1989
Liberty Mutual Insurance Co.
Lexington, Massachusetts
Adjuster I, II, Senior |
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Completed all
investigations in a fair, equitable and timely manner.
Properly assessed the indemnity, medical and expense exposure of assigned claims. Set reserves accurately and in a timely manner. Maintained current knowledge of claim loss cost containment initiatives and utilized as needed. Reviewed, investigated and made payment determination on assigned claims. Applied appropriate contractual provisions and payment calculations. Ensured compliance with all state regulations and internal department procedures and goals. Adhered to all legal guidelines, claim procedures, concepts and principles. Utilized claims databases to manage and pay claims while meeting all service, timeframe, and production standards. Communicated with internal and external resources such as legal, underwriting, medical professionals, third party investigators and reinsurers to gather information and reach a decision regarding the claim. |
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