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Carlie Bray
309 Harmony St | New Castle DE 19001| 302-222-9876| Carlie@ChangePlanners.com
OVERVIEW
Certified
Organizational Change Management (OCM) Specialist with 10+ years experience in
managing change for large projects including Enterprise Resource Planning (ERP)
implementations. Co-creator of the State
of Delaware's OCM methodology, creating the tools, templates, and processes
that are used to effectively and strategically move people and organizations
through the transformative cycle of change. Creator of the Ambassador,
knowledge transfer, and training workshop programs to aid consolidated staff with
their transition.
EXPERIENCE
State of Delaware,
Department of Technology and Information
Manager Organizational
Change Management 06/2011
– present
·
Manages staff of 5 OCM
specialists who are involved in over fifty projects throughout the State.
·
Manages the change efforts for
major projects throughout the state including I.T. Consolidation, ERP (Human
Resources, Payroll, Benefits, and Financials), ICIS (Division of Corporations),
Court Organized to Serve (COTS), etc.
·
Developed an organization-wide
RACI to capture the Software Development Lifecycle (SDLC) responsibilities of
each team within the department, and created the requirements template in use
by the PM and Apps Delivery teams.
·
Member of the BPM Team
·
Developed the OCM SharePoint
Wikis
·
Working with team to create an
employee dashboard site for OCM team members
Senior OCM Specialist 08/2003
– 06/2011
·
Performed OCM functions on
multiple projects
·
Developed web-based training
using the Outstart and UPK tools
·
Created the Organizational
Readiness Assessment, Tailoring tool, Sponsor and Resistance Assessments,
Instructional Design templates, Comprehensive Change Management Plan,
Stakeholder Analysis, Communication Templates, etc. Responsible for establishing the metrics used
to track effectiveness of the OCM team and twice received the DTI Innovation
Award.
·
Created presentations with
audio and video embedded for the All Team Meeting
·
Developed the OCM portion of
the PMO course which was offered state-wide
·
Delaware Quality Award Examiner
and was on the team that selected the
recipient of the 2008 Delaware Quality Award.
Manifest EDU
Educational Analyst 09/2000
– 04/2003
·
Began the training division for
Columbus Ohio consulting firm.
·
Uses a modified Instructional
Systems Design (ISD) methodology which integrates with SDLC concepts to design,
develop, and deliver a catalogue of courses that generated over $100K profit in
the first year.
·
Put in place the structure
under which the new division would operate including establishing and
documenting repeatable processes/procedures/policies, and templates.
·
Developed the communication and
education standards and managed all courses developed by Manifest EDU.
·
Set curriculum and timeline for
release of new classes and performed emergent technology analysis to determine
new course creation.
The Ohio State University 06/1996 – 09/2000
User Experience and
Training Manager
·
Managed the process for
creating a new user interface for the Brio Reporting Tool, used by OSU to
augment its PeopleSoft system. Customized the interface to be more
user-friendly/OSU-like and directed Brio subject matter experts in altering the
user interface.
·
Using PhotoShop developed the
web front-end that was used for the PeopleSoft Procurement module and worked
with a contractual design team to create a user-friendly/OSU like tool that
staff could use to purchase supplies.
Instructional Designer and Technical
Documentation Manager
·
Managed a team of three at OSU
to create the technical documentation for the OSU implementation of
PeopleSoft. Their work products included
diagrams, manuals, user-guides, and documentation for the system.
·
Designed classes for the I.T.
Support staff who would be responsible for maintaining and supporting end-user
equipment. Asked to act as a trainer for the Human Resources, Financials, and
Procurement teams based upon results on the I.T. team.
Web Master
·
Maintained a site of over 800
pages for the project, developing content, user interface, and graphics. Fluent
in HTML and JavaScript.
EDUCATION
Master of Arts 1996
Ohio
State University Columbus,
Ohio
Major: Educational Studies – Humanities, Science,
Vocational and Technical
Instructional
Design and Technology
Bachelor of Business Administration Degree 1988
Ohio
University Athens,
Ohio
Major: Human Resources Management/Business Law
CERTIFICATIONS
Certified
Organizational Change Manager – PROSCI
MBTI
Certified
AFFILIATIONS
ACMP
PMI
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