EDI Operations Associate Sample Resume Format in Word Free Download

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Lilly Richardson                                                80 Brighton Hill Rd Apt 1225

Columbia, SC.  29001

(803) 661-9876 Home | (803) 337-1230 Cell

Lilly@yahoo.com

SUMMARY

Motivated professional who has a diverse background in the financial, mortgage, and insurance industries. Ability to analyze, organize, maintain, and validate data for reporting and resolution purposes. Results driven individual with the ability to learn and utilize new technologies to resolve and enhance business needs. Capabilities of performing in a high production environment while adhering to quantity and quality standards. Listens and provide input as well as verbally communicate ideals for goal accomplishment. Has the ability to interact with all levels of management and staff. A dedicated team player as well as exhibits essential skills to individually perform timely tasks.

CORE COMPETENCIES

Account Management |Customer Relations |Problem Resolution

Billing| Querying &Reporting |Quality Assurance

Helpdesk & Troubleshooting| Testing

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of South Carolina Palmetto GBA, Columbia, S.C. June 2011-Present

Trust. Value. Choices.

EDI Operations Associate I

Provides telephone support and information via the INFO call tracking system, managing one or more customer service logs.  Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes.  Maintains expedient and accurate service levels in filling requests for EDI products and services.  Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification.  Oversees written and electronic requests relating to EDI.  Prepares material for monthly audits and provides support in the audit process.  Processes requests/responses received from other areas.  Performs other duties as assigned.

Colonial Supplemental Insurance Company, Columbia, SC. March 2008 – April 2010 (Contract)

Market leader in providing benefits solutions

Accounting Assistant I

Analyzed and reconciled multiple accounts regarding company payments and insured’s premiums daily to ensure balancing for accountings monthly reporting. Performed quality measures to ensure journal entries were entered accurately and timely for policy holders. Daily queried data for monthly report creation. Provided training to the Account Services department on general ledger account system (GLJE). Wrote detailed procedures outlining accounting functions to maintain quality and provide a resource for new employees.

Enrollment Technology Support Analyst

Managed all problems in compliance with Sales Technology Help Desk problem management policies, procedures and standards meeting agreed upon service levels and presenting a consistent face to the customer.  Escalate problems that cannot be solved at the Help Desk to the appropriate level 2 resources.  Communicate clearly and professionally with the customer regarding all aspects of the problem.  Open and close customer contacts (e.g., problems, services) ensuring that contacts are closed to the customers satisfaction.  Monitor open problems and escalate to management as necessary.  Coordinate with other functional areas to maintain current information.  Assist in testing/documenting new system releases and other Colonial distributed software.  In a timely manner maintained quality and quantity standards for problem resolutions.   Provided knowledge of agency software products along with software requirements to agents as requested.

Lilly Richardson * (803) 337-1230 | Lilly@yahoo.com |PAGE TWO

Harmony Tester Level 2

Performed daily functional and system testing of Harmony application for quality software production. Tested defects and enhancements as well as performed regression testing using test case scenarios. Corresponded with Quality Assurance leads to provide testing results/concerns and provided weekly testing status to Quality Assurance lead. Documented testing statuses for QA lead in PVSC Tracker.

NetBank (RBMG), Columbia, SC.  April 2001 – July 2007 (Contract)

Competitive Mortgage, Loans, Banking, & Business Finance Company

Financial Counselor

Managed incoming and outgoing calls regarding client accounts while maintain quantity and quality standards. Maintained a professional relationship with clients and provided advice for borrower service options. This included

education of borrowers on loan products and financial options available to prevent foreclosure. Documented client contracts, methods of action taken against accounts, and client responses in loan database. Prepared on demand reports needed for management regarding loan accounts.

Default Specialist

Managed inbound calls as well as provided counseling to clients to access defaulted loans. This included motivating clients to resolve loans defaults through payments arrangements and setting up payment plans to maintain a current account. Monitored client’s accounts regularly and provided follow up to ensure arrangements were maintained.

Cash Analyst

Monitored accounts daily and identified internal and external clients loan needs to include Secondary Marketing, Loan fulfillment, FNMA, Lenders and. Custodians Performed account audits and balancing to ensure accuracy of loans.  Gathered loan data from the Mornet application and submitted to Secondary Marketing for approval. Retained and reported Sales and Marketing reports for all trades sold daily.

EDUCATION

Masters in Leadership Management (In-Progress)

Webster University, Columbia, South Carolina

Masters of Business Administration

Webster University, Columbia, South Carolina

Bachelor of Arts in English with a Minor in Political Science

Benedict College, Columbia, South Carolina

COMPUTER SKILLS

MS Excel, MS Word, MS Power Point, MS Access, Easytrieve, DB2, Mail sorter, Outlook, Lotus Notes, SharePoint, Quantitive Risk Management (QRM), FNMA’s Mornet & Loan Delivery System, & Fidelity.

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