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Julia Greer
309 Perimeter Trace – Atlanta, GA
30001
Qualifications
Well
versed in Project Management, JAVA, SQL, E-Commerce Systems, Process
Improvement, HTML, XML, PHP, Team Building, TCP/IP, Access Databases, Windows,
Windows Office, and Mac OS. Willing to Travel and work extended hours.
Education
SOUTHERN POLYTECHNIC STATE UNIVERSITY, Atlanta,
Georgia
Masters
of Information Technology (completion May 2012)
NORTH
GEORGIA COLLEGE AND STATE UNIVERSITY, Dahlonega, Georgia
Bachelor
of Business Administration, Management Major
Professional Experience
ASBURY
AUTOMOTIVE GROUP, Atlanta, Georgia ` 2007-present
E-Commerce
Sales Manager
- Manages multiple
dealership’s Internet sales departments ensuring that all online
advertisement is accurate and up-to-date, tracks sales by lead source in
order to maximize return on investment from advertising dollars and
implements new strategies to increase the sales volume of dealerships.
- Responsible for
routing Internet and telephone leads for multiple dealerships, schedules
sales appointments, ensures leads are responded to within a specified time
frame and resolves customer queries and problems.
- Performs monthly
sales audits to make certain sales team performance aligns with corporate
strategy and sold units are accounted for in dealership’s online sales
system; create monthly schedule for 18 sales professionals within the
Internet sales department.
- Help prepare
monthly performance reports for distribution to corporate officers. These reports included data from 16
different dealerships.
Audi
Brand Specialist, Internet Sales
- Discussed
customers' needs and advised them on the most suitable vehicle. Arranged
test-drives; negotiated the sale price of vehicles, including any trade-in
price for customers' current vehicle; arranged financing, and completed
associated paperwork and pre-delivery inspections.
- Prepared and
arranged shipment for out-of-state and out-of-country customers, verified
legitimacy of payment and ensured condition of the vehicle was as promised
upon delivery.
- Produced
interactive software for automotive brochures promoting an environmentally
friendly advertising method and reducing dealership cost by 45%; formulated
concept aimed at training clients on usage of complex onboard computer
systems such as Audi’s Multi-Media Integration System.
- Attended regular
training classes in order to maintain brand certification. Audi Certified Brand Specialist
2007-Present.
MOUNTAIN
VALLEY CHRYSLER, Blue Ridge, Georgia 2005-2007
Service
Advisor
- Ascertained
automotive problems and services by listening to customer's description of
symptoms, clarifying description of problems, conducting inspections,
taking test drives, checking vehicle maintenance records, and examining
service schedules.
- Verified warranty
and service contract coverage by examining records and papers; explaining
provisions and exclusions. Completed repair orders and submitted labor
operation codes to manufacturer for payment. Developed estimates by
costing materials, supplies, and labor; calculated customer's payment,
including deductibles.
- Remained abreast
of industry trends by participating in educational opportunities; reading
manufacturers' publications.
ACE
DENTAL SOFTWARE, INC, Atlanta, Georgia 2001-2005
Technical
Support Manager
- Fielded
inbound phone calls and e-mails from clients regarding questions or errors
with practice management software; assisted clients in resolving issues
via phone or through remote desktop connection; worked with both Windows
and Mac versions of the software.
- Assisted
with beta testing for software updates before distribution to clients;
responsible for uploading updated software to server for clients to
perform live update of their software; responsible for correcting errors
with client databases
- Recommended
software packages and upgrades to clients based on dental practice need;
discussed pricing schedules and arranged payment; implemented and trained
staff on usage of software; assisted clients with troubleshooting problems
relating to Operating System issues (Windows and Mac), Network
Connectivity, TCP/IP configuration, upgrades, and Internet connectivity.
- Raised
concerns based on software measurement criteria to supervision and
provided recommendations to maximize performance; maintained discretion
and confidentiality in all areas pertaining to data and propriety
information, whether internal or customer specific.
- Identified
creative ways to reduce costs by streamlining processes and systems (i.e.
modifications of responsibilities or consolidation of tasks, elimination
of non-value added processes); interpreted a variety of instructions
furnished in written, oral diagram or schedule form.
MOUNTAIN VALLEY CHRYSLER, Blue Ridge,
Georgia
2000-2001
Assistant Finance and Insurance Manager
- Interviewed
loan applicants to develop financial and credit information to ascertain
needs, abilities, earnings, and risk; requested necessary information such as
financial and operating statements; relayed information to lenders through
computer information systems and obtained required stipulations.
·
Composed
reports for executives and board members regarding issues such as financial
matters, project coordination, and risk assessment. Established and maintained
good working relationship with several financial sources, both factory and
independent.
References
Available Upon Request
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