E-Commerce Sales Manager Sample Resume Format in Word Free Download -->

E-Commerce Sales Manager Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Julia Greer
309 Perimeter Trace – Atlanta, GA 30001
404-909-9876                                                                                                  julia@gmail.com

Qualifications
Well versed in Project Management, JAVA, SQL, E-Commerce Systems, Process Improvement, HTML, XML, PHP, Team Building, TCP/IP, Access Databases, Windows, Windows Office, and Mac OS. Willing to Travel and work extended hours.
Education

SOUTHERN POLYTECHNIC STATE UNIVERSITY, Atlanta, Georgia
Masters of Information Technology (completion May 2012)

NORTH GEORGIA COLLEGE AND STATE UNIVERSITY, Dahlonega, Georgia
Bachelor of Business Administration, Management Major


Professional Experience

ASBURY AUTOMOTIVE GROUP, Atlanta, Georgia                                       `           2007-present
E-Commerce Sales Manager
  • Manages multiple dealership’s Internet sales departments ensuring that all online advertisement is accurate and up-to-date, tracks sales by lead source in order to maximize return on investment from advertising dollars and implements new strategies to increase the sales volume of dealerships.
  • Responsible for routing Internet and telephone leads for multiple dealerships, schedules sales appointments, ensures leads are responded to within a specified time frame and resolves customer queries and problems.
  • Performs monthly sales audits to make certain sales team performance aligns with corporate strategy and sold units are accounted for in dealership’s online sales system; create monthly schedule for 18 sales professionals within the Internet sales department.
  • Help prepare monthly performance reports for distribution to corporate officers.  These reports included data from 16 different dealerships. 
Audi Brand Specialist, Internet Sales
  • Discussed customers' needs and advised them on the most suitable vehicle. Arranged test-drives; negotiated the sale price of vehicles, including any trade-in price for customers' current vehicle; arranged financing, and completed associated paperwork and pre-delivery inspections.
  • Prepared and arranged shipment for out-of-state and out-of-country customers, verified legitimacy of payment and ensured condition of the vehicle was as promised upon delivery.
  • Produced interactive software for automotive brochures promoting an environmentally friendly advertising method and reducing dealership cost by 45%; formulated concept aimed at training clients on usage of complex onboard computer systems such as Audi’s Multi-Media Integration System.
  • Attended regular training classes in order to maintain brand certification.  Audi Certified Brand Specialist 2007-Present.

MOUNTAIN VALLEY CHRYSLER, Blue Ridge, Georgia                                            2005-2007
Service Advisor

  • Ascertained automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Completed repair orders and submitted labor operation codes to manufacturer for payment. Developed estimates by costing materials, supplies, and labor; calculated customer's payment, including deductibles.
  • Remained abreast of industry trends by participating in educational opportunities; reading manufacturers' publications.

ACE DENTAL SOFTWARE, INC, Atlanta, Georgia                                                      2001-2005
Technical Support Manager

  • Fielded inbound phone calls and e-mails from clients regarding questions or errors with practice management software; assisted clients in resolving issues via phone or through remote desktop connection; worked with both Windows and Mac versions of the software.
  • Assisted with beta testing for software updates before distribution to clients; responsible for uploading updated software to server for clients to perform live update of their software; responsible for correcting errors with client databases
  • Recommended software packages and upgrades to clients based on dental practice need; discussed pricing schedules and arranged payment; implemented and trained staff on usage of software; assisted clients with troubleshooting problems relating to Operating System issues (Windows and Mac), Network Connectivity, TCP/IP configuration, upgrades, and Internet connectivity.
  • Raised concerns based on software measurement criteria to supervision and provided recommendations to maximize performance; maintained discretion and confidentiality in all areas pertaining to data and propriety information, whether internal or customer specific.
  • Identified creative ways to reduce costs by streamlining processes and systems (i.e. modifications of responsibilities or consolidation of tasks, elimination of non-value added processes); interpreted a variety of instructions furnished in written, oral diagram or schedule form.

MOUNTAIN VALLEY CHRYSLER, Blue Ridge, Georgia                                              2000-2001
Assistant Finance and Insurance Manager

  • Interviewed loan applicants to develop financial and credit information to ascertain needs, abilities, earnings, and risk; requested necessary information such as financial and operating statements; relayed information to lenders through computer information systems and obtained required stipulations.
·         Composed reports for executives and board members regarding issues such as financial matters, project coordination, and risk assessment. Established and maintained good working relationship with several financial sources, both factory and independent.

References Available Upon Request








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