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Nisha Rao

55 Glen Ridge Drive, Plano, TX 75101      Home: (972)509-1234      Mobile: (214)909-1234

                                                              US Citizen                       E-mail: nisharao@msn.com    

SUMMARY

Global Quality Leader who functions as a strategic business partner by linking Global Quality, technical and regulatory  audits and activities in support of the organization’s global business objectives.  Successful record of accomplishments in leveraging business and financial acumen to develop Quality driven business solutions. Adept at creating traditional and nontraditional metrics which promote customer contact behaviors, ensuring highest levels of customer satisfaction, long-term customer relationships, supplier/outsourcing quality developments,  market penetration, preferred supplier status to improve business quality excellence.  

·          Established quality vision, mission & quality policies

·          Strategic Quality Planning

·          Six Sigma Black Belt

·          Lean Manufacturing  

·          Electronics, Software, Hardware, Components, Semi-conductors,  Fabrications, Electro-mechanicals, Assembly, Chemicals, Plastics,  Automotive, etc. 

·          PSDMS, 8Ds, 5Whys, RCA etc.

·          Product and Process Improvements

·          ISO9001, TS16949, ISO14001, OHSAS 18000, AS9100,, ISO17025 etc. Certifications

·          TQM, TPS, TOC, TPM, VSM, VA, VE, CIs, Kaizens, DMAIC, DFSS etc.

·          Quality Trainings & Tools.

·          Global Dashboard Metrics, BSCs, Gemba Charts etc.

·          Supplier/Outsourcing Quality Management

·          QA/QC & Reliability Engineering

·          System/Process/Product Audits

·          APQP, PPAP, FMEA, SPC, MSA, DVP&R, DOE, QFD, GR&R, CAPA, CARs/PARs, etc.

·          Shainin & Shingo techniques

·          ROHAS, Halogens, NDAs, 510Ks, DMFs, CE, USP, EP etc.  

·          Company wide CIs, Change Initiatives and “Hands-On” Leadership style 

SELECTED ACCOMPLISHMENTS

·          Led effort to incorporate global quality system, which resulted in:

-         Reduction and re-assignment of manpower with over $950K in annual savings.

-         Consolidation of quality information from multiple businesses across multiple international regions providing senior management more timely access to Quality Systems information.

-         Timely dissemination of quality information throughout all levels of global businesses leading to higher productivity and increased communications.

-         Implemented global “Strategic Enterprise Certification” for ISO9001, ISO/TS16949, ISO14001, ISO17025 and EN45001 etc. certifications, with a 70% registration and audit cost reduction.

·          Initiated and implemented “Customer Care” and “Customer Partnership” programs that resulted in $100MM market penetration. Entered customer’s “Hall of Fame” and achieved “Outstanding Supplier” awards from key customers.

·          Led effort to develop strategic plan to automate manufacturing facilities resulting in efficient supply chain, cycle time reduction, process yield improvement, inventory reduction and production optimization.

·          Re-engineered customer complaint process through design, development and implementation that resulted in $10MM savings and 75% reduction of workflow.

·          Established Comprehensive Supplier Development Programs to significantly improve supplier performance to 80%+ and to drastically reduce COPQ 60%+ resulting from supplier non-conformances.

·          Developed and introduced customized in-house quality, technical, and regulatory training for employees, suppliers, and customers, generating up to $1M in cost savings while increasing efficiency as much as 40%.  Trainings include Lean Six Sigma, Green Belt & Black Belt; UL ratings, FDA Regulations etc., CE Markings; TS16949, ISO9001, ISO14001 etc. standards; Business Quality Excellence 101 & 102;  COPQ, VA, VE, VSM, 8D, 5 Whys, PSDM, TQM, TOC, TPS; Shainin & Shingo techniques; and Automotive  Core  Quality Tools APQP, PPAP, FMEA (DFMEA, PFMEA etc.) DOE, SPC, MSA etc.

·          Saved up to $2M in annual costs by setting up in-house labs using existing resources, significantly improving response and cycle times while eliminating the need to send samples to outside labs for testing. Implemented automations and information management systems, specifically LIMS, PIMS, and QSI systems, that increased overall productivity up to 65%, improved on-time delivery from as low as 65% to 100%, saved up to $1.6M in costs, and added as much as $5.8M in revenues. 

PROFESSIONAL EXPERIENCE

Elcoteq Inc., Richardson, Texas                                                                                                         May 2004 - Present

Global Quality Director

Provide QA/QC, Reliability and Engineering leadership to a Fortune 500 global Electronics manufacturing and distribution organization as a member of the management team.   

·          Established quality vision, mission, quality policy, short and long-range strategic objectives to achieve profit, growth, world class quality and related organizational objectives.  Achieved desired results through cross-functional teamwork, quality trainings, budgets, efficient supplier quality management, effective decision-making, continuous communications and continual improvements. Lean six sigma implemented.  Coordinated and performed several six sigma projects. Reduced waste, reduce warranty costs, COPQ, improved product and process efficiency, improved supplier/outsourcing quality performance, increased customer satisfaction etc. to improve business quality excellence. Obtained “Strategic Enterprise” ISO/TS16949, ISO9001, ISO14001, OHSAS 18000 and AS9100 certifications to global facilities.  Introduced “Gemba” to improve manufacturing, organizational and overall business performance.                                                                                     

   

Umesh N. Rao                                                               Page 2  

      

Praxair, Inc. (formerly Union Carbide), Richardson, Texas                                                         Apr. 2000 to May 2004

Global Quality Director

Provided QA/QC, Reliability and Engineering leadership to a Fortune 500 global electronics and chemicals manufacturing and distribution organization as a member of the management team.

·          Established quality vision, mission, quality policy, short and long-range strategic objectives to achieve profit, growth, world class quality and related organizational objectives.  Achieved desired results through teamwork, quality trainings, budgets, efficient supplier management, effective decision-makings, and continuous communications. Obtained ISO/QS9000 “Strategic Enterprise Certification” within10 months to 28 global facilities. Implemented supplier quality developments and improved customer satisfaction. Reduced warranty costs, reduced COPQ and improved quality operations and efficiency. Obtained ISO14000 certification to global facilities.

·          Six Sigma Black Belt/Champion. Developed and maintained strong relationships with suppliers and customers in an effort to proactively provide best problem solving solutions for both internal and external customers to improve business profits.

Huntsman Corporation, Longview, Texas                                                                                      Nov. 1992 to Apr. 2000

Quality Director

Executive QA/QC and technical decision-maker for a Fortune 500 global plastics, chemicals and electronics manufacturing and distribution company. Member of the management team responsible for developing and executing company’s quality and technical strategies.

·          Managed multi-million dollar product development effort.  Led all quality systems and technical workflow processes within Huntsman Corp.  Obtained QS9000, ISO1400 & ISO25 “Strategic Enterprise” Certifications.

·          Served as knowledge leader in Six Sigma Projects. Met with client company’s Executives and formulated comprehensive plans to develop quality and technical strategies based on client specifications.

·          Key person in implementing Lean Manufacturing and Problem Solving Techniques within ongoing operations that effected advancement and development of quality and technical issues.

CERTIFICATIONS

·         Certified Six Sigma Black Belt.

·         Lean Manufacturing experienced, facilitated and implemented.

·      ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE).

·      ASQ Certified Quality Auditor (CQA).

·      ASQ Certified Quality Improvement Associate (CQIA).

·      RAB/IRCA Certified ISO/TS16949 Lead Auditor and Internal Auditor.

·      RAB/IRCA Certified ISO9001:2008 Lead Auditor.

·      RAB/IRCA Certified ISO14001 Lead Auditor.

·      RAB/IRCA Certified AS9100C Internal Auditor.

·      RAB Certified QMS (Quality Management System) Provisional Auditor.

·      RAB Certified EMS (Environmental Management) Associate Auditor.

·         AIAG Certified ISO/TS16949 Supplier Auditor.

AUDITS

Developed and implemented quality system audits, process audits, product audits and supplier audits. Co-ordinated and facilitated registrar, regulatory, customer and other audits.

PRESENTATIONS AND TRAININGS

Developed and implemented several quality trainings/presentations to employees, suppliers and customers.

PUBLICATIONS

Thirty two (32) publications in reputed professional & technical journals.

PROFESSIONAL MEMBERSHIPS

Fellow of the American Institute of Chemists (FAIC). Member of ACS, ASQ, APICS etc.

COMPUTER SKILLS

Microsoft Office, Microsoft Project, Lotus Notes, QSI software, SMS, Q-CIM, LIMS, PIMS,

Visio, SPC software, NWA, Minitab, Statgraphics etc.

EDUCATION

Ph.D. (Organic Chemistry) - University of Wisconsin, Wisconsin.

M.S. (Analytical Chemistry) – Ohio University, Ohio.

B.Sc. (Chemistry, Physics and Mathematics) – Andhra University, India.

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