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Emma Hardy

309 Gales Way  ¿  Newnan, GA  30001  ¿  (770) 304-7896  ¿  emma@gmail.com

Distribution Management

®  18 years of Distribution Management Experience with proven results for such companies at The Disney Stores, Reebok, Kmart, and PetSmart.

®  Extensive background in Distribution Center Management affairs, including experience in employee recruitment and retention, staff development, labor management (LM), budget, contract (both 3 pl and transportation), Transportation, Shipping / Receiving, Replenishment, Order Fill.

®  Demonstrated success in a verity of Distribution environments, developing teams, and department, building startup, system startup, program roll out, building safety, foot safety and exceeding departmental goals.

®  Knowledge of business and management principles involved in strategic planning, resource allocation, leadership, production methods, and coordination of people.

Management Skills

Distribution Center Startup System Startup and Training Implementing & Maintaining Safety Labor Management (LM) Food Safety

Staff Recruitment & Retention Employee Relations Budgeting, Forecasting, Planning Leadership, Motivation, & Managerial Project Management

Orientation & On-Boarding Training & Development Performance Management Organizational Development Developing / Implementing Business Plan & Goals

Professional Experience

PetSmart Distribution Center — Newnan, GA

1 million square foot facility servicing 250 stores in the Southeast with Hard lines, Soft lines and food.

Operation Manager, Sept. 2007 to Apr. 2010

Recruited to help with the startup and management of a new building in the areas of second shift Receiving and Replenishment Department (RSR).  Worked with department Supervisors, Assistant General Managers, and General Manager to recruit, on board, and train new associates. Developed minimum standards to track progress of departments.  Direct and coordinate activities and concerns of RSR Departments; Review finical statements, activity reports, and performance data to measure productivity and goal achievement and to determine needing cost reduction and improvement.

Key Results:

®  Played a key role in ensuring the successful launch of the Newnan, GA Distribution Center. Structured and implemented programs and policies for two departments in the areas of Yard Management, Receiving, Put-Away, Replenishment, training, incentives and new associate orientation.

®  Successful rollout and system go-live at Distribution Centers in Newnan, GA, Phoenix, AZ, and Ottawa, IL.  I was able to work with and train both exempt and non-exempt associates in each of these D.C.’s to ensure the successful go-live of Manhattan and Associates WMS.

®  Rollout of Manhattan and Associates Labor Management (LM).  Increasing the departments performance by 30% or 150,000 units per shift and have the lowest associate turnover in the building due to LM, only loosing 3 associates in 12 months.

®  Maintained and Associate Performance of greater than 90% while keeping the Associate On Standard rating above 85%

®  Negotiated and worked with 3 PL to contract their services to handle all container and LTL freight, reducing overall inbound cost by 15%.

®  Developed process for Replenishment and Put-Away equipment operators to be system directed and interact performing both replenish and put-away from the receiving dock.  This process increased performance in both departments by 20% and eliminated most all associate down time.

Professional Experience (continued)

Fredrick’s of Hollywood — Poplarville, MS

World-renowned brand that captures the excitement and glamour of Hollywood.

Operation Manager, Jan.  2005 to Sept. 2007

Brought on to fulfill the newly created roll of Outbound Ops Manager.  Responsibilities include Packing, Shipping, Transportation, Customer Compliance, and Data Processing.  Direct and coordinate departments financial and budget activities to fund operations, maximize investment, and increase efficiency.  Establish and implement departmental policies, goals, objectives, and procedures. 

Key Results:

®  Developed and implemented production standards for each department in the D. C. that increased the buildings productivity by more than 35% or 246,000 units per day.

®  Saved the D. C. more than $56,000 in three months by reducing or eliminating all overtime.  This was done by making adjustments to departmental start times, rotating opening and closing the building with the management team, and increased productivity.

®  Monitor and oversee West coast 3 PL in Oakland, CA.  This facility handled Import Container and services customers such as Wal-Mart.

®  Headed a team to document all processes and best practice for each department.

Kmart Distribution Center — Newnan, GA

2.2 Million square foot D. C. servicing over 300 store in the Southeast.

Transportation Manager, Mar. 1998 to Jan.  2005

Promoted to fulfill a broad range of Transportation function, including 40 truck dedicated fleet and 250 trailers, overseeing Customer Service, Backhaul revenue, Store Deliveries, equipment utilization, negotiate and authorize contracts, analyze expenditure and budget; develop plans, budget, policies, for all store deliveries. 

Key Results:

®  Backhaul revenue of 2 million in 2002 while maintain on-time store delivery of 97%.  This was obtained by working with our vendors, buyer and building a wave plan that would complement the pickup agreements.

®  Maintained an On-time delivery greater than 98%.  By establishing a delivery and waving plan that would allow delivering to all stores within a 3 hour delivery window.

®  By establishing A, B, and C store volume, deliveries and maximizing the utilization of each trailer with an average cube of 3,300 we was able to reduced cost per carton by 20%.

®  Managed a $20 million transportation budget and was under budget 2000, 2001, 2002, 2003, and 2004.

Education & Certifications

United States Army

Four Years Honorable Discharge

J. j. Keller & Associates

Hazardous Materials Trainer

IADA Dangerous Goods Regulation

Of Note

Affiliations:

®  Freight & Logistics Professionals

®  Supply Chain Management Practitioners & Experts

®  Supply Chain Atlanta Network

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